Route ‑ Protection & Tracking

Mitchel Lund has been incredibly helpful throughout the entire Route installation process. He guided us step by step, making the setup smooth and straightforward. Beyond the initial implementation, he has continued to provide excellent support and follows up on our account regularly to ensure everything is running properly.

His responsiveness, expertise, and proactive approach have made a real difference to our experience with Route. We truly appreciate his dedication and highly recommend working with him.

We have been working with route for a few years and it has been a great experience. We also just implemented their returns platform as well and the transition process was pretty seamless. Justin was very hands on with making sure our complicated returns workflows were set up and functioning correctly. Very hands on and helpful.

Route has been a lifesaver for The Protein Bakery. As a small business shipping both wholesale and retail orders across the country, issues occasionally happen in transit. Route makes the resolution process simple and stress-free for our customers while saving our team countless hours. It’s one of the best investments we’ve made to improve the shipping experience and keep our customers happy.

Best insurance app on the market!

I've tried several other insurance apps, and most of them were frustrating to deal with. They usually require a lot of paperwork and documentation to prove every claim, which often annoyed my customers and created unnecessary delays!

Route is completely different(been using it for 2 years now) The claims process is fast, simple, and very user-friendly. Everything is streamlined, making it much easier for both merchants and customers. My customers have had a much better experience with Route, and thanks to it, we got less losses.

I highly recommend Route to anyone looking for a reliable shipping protection solution. I've already recommended it to many of my friends, and they've had great experiences as well.

We had a really great onbaording team when we implemented Route Shipping Protection - shout out to Hannah.
We have just implemented the Returns and it has been great working with Justin B and Jordyn W. They did the bulk of the set up work for us which was very helpful as we are such a small team. Quick to respond, great to work with! L Jacoby, Caskata

We've been working with Route for package protection and returns for several months. The onboarding and integration process was seamless, their team is hands-on and responsive, and they're quick to make backend updates when needed. The claims resolution process is straightforward and easy for customers to navigate.

After running into challenges with another returns provider, we knew we needed a solution that could be implemented quickly and with minimal disruption to our customers and operations. Route Returns made that transition incredibly easy.

From onboarding through implementation, the Route team was responsive, knowledgeable, and proactive in helping us get up and running. The platform integrated seamlessly and allowed us to launch a modern, customer-friendly returns experience without the headaches we anticipated from switching providers.

A special shout-out to Justin Boyce, who was instrumental throughout the process. Justin was highly engaged, quick to answer questions, and helped ensure the transition stayed on track from start to finish.

We're excited about the partnership and look forward to continuing to grow with Route Returns.

— H2Tab Team

We've been working with Route for quite some time now, and the experience has been exceptional from the start. The integration process across all of our stores was seamless, making implementation easy and efficient.

Our account representative, John, is incredibly responsive, proactive, and always available when we need support. Justin and Emily have also been fantastic partners in helping us implement and optimize the returns feature.

What truly sets Route apart is their outstanding team. Everyone we've worked with has been knowledgeable, professional, and genuinely invested in our success. I highly recommend Route to any business looking for reliable package protection, a smooth customer experience, and top-tier account management. They've been an invaluable partner for our team.

Route has really helped to reduce costs on replacement inventory. We have fewer frustrated customers because of how easy they make it to replace the order. Install was simple and our team there has provided awesome support.

My team and I had such a great experience with Route (specifically from Laura, Kevin, and Cruz)! From our first meetings with them, to maintaining the app- they have been so helpful and knowledgable. We initially reached out to Route for Package Protection, and then soon after also started using Route Returns. The implementation process was so seamless. Anytime my team and I had questions, they were so quick to get us taken cared of. They have the best team and we're very happy to we started working with them! We also love how easy their platform is to navigate through!