Overall rating Based on 35 reviews
Simple and painless integration into our Shopify store. Implemented at the same time as we were running new product launches, so I can't say for sure what the impact has been on sales... but I have a hunch it's been good. Nice that our customers can have that extra peace of mind and the team at Route has been responsive and professional. Would recommend it, especially if you have a high percentage of website visitors that are new to your brand.
The set-up took no time at all! We had our first customer using it later that day.
I like that our customers have this added protection, and it means we aren't out of pocket should anything go awry, in fact we might even make more through resent orders.
The Buyers Club
This app is great! It took a quick 5 minute chat with them, 2 minutes to get the app installed, and within 30 minutes they'd done the on-boarding and we had people using it. We've seen a jump in cart conversions and I can tell our customers will like the extra security.
We have over half of our customers use it. I'd highly recommend this!
Cannae Pro Gear
Great guys, just make sure you keep track of your themes. Great service! Really helps with conversion
Blue Haven Holistics
I've heard good reviews about this app so wanted to download it to my store. There was a glitch downloading and getting my account set up. I contacted Route and they walked me through it. Very helpful and great customer service!
Hissy Fit Fabrics
What a great peace of mind for both myself and my customers for easy, economical shipment coverage. A large percentage have opted to use Route for their shipments and we have had a great experience with this company.
We have definitely noticed a higher conversion rate on our site since using the Route app. Over 70% of our customers opt for the insurance, which increases their confidence in our business and the confidence that no matter what they will get their product.
Route has been a game-changer. There is nothing worse than receiving complaints about damaged products and Route has lifted that off or our shoulders. I was skeptical at first, but was reassured to find that they treat my customers with the same "white glove" service that I strive for. They were helpful and friendly in setting everything up and it has been an easy addition to our store. I only wish I had found out about their service earlier. Highly recommended even if you have have a small damage rate.
It has helped customers feel more secure when ordering knowing their order is covered if lost/stolen
This app is great, and a no brainer for any retailer. Any opportunity to offer the customer more protection on their order for no cost to the merchant is great. Amazing support staff and simple integration completed by Route