Reviews (407)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient customer support and user-friendly interface. It's praised for reducing the hassle of handling lost, stolen, or damaged packages, saving businesses time and money. Merchants report increased customer satisfaction and conversions since integrating the app. The claim process is efficient, resolving issues promptly. Described as a strategic partner, it provides an extra layer of order protection and meets customer expectations for quick replacements. The service is seen as mutually beneficial, enhancing customer peace of mind while benefiting businesses.
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Route has been amazing for our store, they have great customer service, their team is always willing to help, and our customers only have positive feedback to share when they purchase their coverage. I definitely recommend it to save on customer service while improving its quality.
Thank you for taking the time to share your positive experience with Route! We're thrilled to hear that our platform has been beneficial for your store and that you have found our customer service to be helpful.
At Route, we strive to provide top-notch service to both our customers and merchants, and we are glad to hear that we have met your expectations. We appreciate your recommendation and hope to continue to exceed your expectations in the future.
If you have any further feedback or suggestions on how we can improve our service, please do not hesitate to let us know through our Help Center here: https://route.com/help-center.
Thank you again for choosing Route!
Leea, Customer Service
Route is really great! Their team is responsive and they do not give trouble honoring their insurance commitments. Our customer love the piece of mind that comes with having Route as a Shipping Insurance option! Thank Team Route!
Route has been a great addition to our check-out process, particularly for our international customers. The pricing for customers is very reasonable even with our high value carts. It has been used successfully to reorder damaged/stolen shipments to our customers at no cost to (or input from) us.
The only real downside to using Route is its implementation with Shopify, as it creates a permanent product page and many (many) SKUs that can mess with fulfillment automation/ 3PLs.
Not an easier way exists to have piece of mind around the delivery of your products. They installed the app for me and every customer since has opted to purchase the shipping insurance. Such an easy way to add value to your customers' experience.
Route has been nothing short of amazing to work with. Quick service keeps my customers happy. I can count on them for fair and honest service. Thanks Route!
Love these guys! We were having some issues with product being damaged by careless shipping and these guys have been saving us! Great investment for our business.
Hi there! Thank you so much for leaving such a great comment! We are so glad to be a part of this with you.
Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions!
Take care,
Leea, Customer Service
I was so happy to come across this app from a product I ordered from another company. I immediately looked for it and it's been almost a year since we have been using Route. We love it, the app gives the customer confidence that their package is protected and if something happens the ease of us filing the claim on their behalf. 99.8% of our customers opt-in for the app. The company is responsive and easy to reach by phone or email. I highly recommend Route.
Route has been extremely useful for my business. We make handmade, custom products and the shipping protection has been a lifesaver. They had some trouble with response times in March/April (what business didn't have trouble then), but that has recently improved.
The Route app is very easy to use and adds great value to our website. We have had a good amount of customers use this app.
I'm very happy with the quick responses I get from our account rep when I have questions or issues with a claim.
Hi there,
Thank you so much for your review and invaluable feedback. We feel quite lucky to work with merchants such as yourself, and we are always looking for areas to improve.
Regarding the 100% coverage statement in our Customer Marketing Kit, we do adhere to the following protection parameters: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies. However, should you and your team notice any policies that are causing consistently unhappy customers or general business practice incompatibility, our team is always happy to look into merchant-specific solutions.
Again, thank you for this wonderful review and feedback. We look forward to continuing our partnership! Should you run into any questions, feel free to reach out to our team at merchantsupport@route.com. I have notified them of your review, and we will be on the lookout for any future communications!
Hope you had a safe holiday season,
Jordan, Customer Service