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Love Route shipping insurance. It's really a win win for businesses, you get a free service to offer your customers which you don't even pay for, your customers do. I love how Route also covers packages stolen by porch pirates which is a big thing around the Holiday season. The team over at Route has been easy to work with and happy to help out with any customizations I've requested. Highly recommend.
We have been partnered with Route for a year now. They provide a great service, and their level of support is exceptional. Our customers seem very happy with the coverage and service as well.
Hi there,
Thank you for your review! We appreciate your positive feedback. We are so glad to hear that the support our team provides has been beneficial for your customers. Thank you for choosing Route - we value your partnership!
Have a great day!
Skylar, Customer Service
Relieves alll of my customer stress with packages not arriving and a peace of mind knowing they can be helped if purchased. Highly recommended!
Hello!
Thank you for your kind words. Route prides itself on offering peace of mind for merchants and their customers through our package protection If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a wonderful day,
Bianca
This app has been so great! The integration and installation were so smooth and the app is doing exactly what it should. Great app, definitely recommend.
We love using Route! Very simple integration and our customers love having extra protection on their packages. App is super intuitive and easy to navigate.
Hey there! Thanks so much for the great review!
Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help.
Take care,
Leea, Customer Service
Route has helped us A LOT! We had so many issues with delivery it was ridiculous. Being that we do not handle the packages or shipping ourselves it became overwhelming on our end having to deal with customers, reshipping, losing money, etc. With Route I have seen the biggest change for us in a positive way. We no longer have to insure packages on our end and make customers file claims with the carrier that always get denied. Chargebacks have slowed down as well and we no longer lose out on product and money.
Thank you for writing this wonderful review! We're happy to hear you have had a good experience using Route! Route takes pride in offering great peace of mind for merchants and their customers through our package protection and world-class customer service!
If you come across any questions or concerns, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service
Very easy to install, great customer service and implementation team, and glad to be able to offer it to our customers for peace of mind when ordering from us.
I use this app to provide insurance and troubleshooting services to my customers with regards to shipping and tracking. For the price, it is an amazing app that has saved me support time when it comes to shipping, I highly recommend it.
Hi there,
Thank you so much for taking the time to leave this glowing review!
We are so happy to hear that the Route app has worked well for both you and your customers with our app tracking, troubleshooting, and shipping protection services. We are so grateful to partner with merchants such as yourself!
Should you run into any future questions, please feel free to contact us at merchantsupport@route.com and we'll be happy to assist however we can.
Have a wonderful rest of the week,
Leea, Customer Service
Route is a must have for any seller of higher priced products - 80% of our clients select it at checkout at jenshansen.com and we believe it has increased our conversion rate. And their customer service is amazing
Route has been amazing for our customers and for us! Janice is always quick to respond with any issues, concerns, or questions!
Hello there,
Thanks for taking the time to write this review! We are happy to hear you have had a great experience with your success manager. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, customer service