Reviews (417)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its package protection capabilities, which guard against losses from lost, stolen, or damaged packages, enhancing customer satisfaction and loyalty. It is noted for its easy integration and user-friendly claims process. Merchants also appreciate the proactive and effective customer service, making it a crucial part of their tech stacks for managing shipping-related customer service issues.
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We love using Route! Very simple integration and our customers love having extra protection on their packages. App is super intuitive and easy to navigate.
Hey there! Thanks so much for the great review!
Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help.
Take care,
Leea, Customer Service
Route has helped us A LOT! We had so many issues with delivery it was ridiculous. Being that we do not handle the packages or shipping ourselves it became overwhelming on our end having to deal with customers, reshipping, losing money, etc. With Route I have seen the biggest change for us in a positive way. We no longer have to insure packages on our end and make customers file claims with the carrier that always get denied. Chargebacks have slowed down as well and we no longer lose out on product and money.
Thank you for writing this wonderful review! We're happy to hear you have had a good experience using Route! Route takes pride in offering great peace of mind for merchants and their customers through our package protection and world-class customer service!
If you come across any questions or concerns, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service
Very easy to install, great customer service and implementation team, and glad to be able to offer it to our customers for peace of mind when ordering from us.
I use this app to provide insurance and troubleshooting services to my customers with regards to shipping and tracking. For the price, it is an amazing app that has saved me support time when it comes to shipping, I highly recommend it.
Hi there,
Thank you so much for taking the time to leave this glowing review!
We are so happy to hear that the Route app has worked well for both you and your customers with our app tracking, troubleshooting, and shipping protection services. We are so grateful to partner with merchants such as yourself!
Should you run into any future questions, please feel free to contact us at merchantsupport@route.com and we'll be happy to assist however we can.
Have a wonderful rest of the week,
Leea, Customer Service
Route is a must have for any seller of higher priced products - 80% of our clients select it at checkout at jenshansen.com and we believe it has increased our conversion rate. And their customer service is amazing
Route has been amazing for our customers and for us! Janice is always quick to respond with any issues, concerns, or questions!
Hello there,
Thanks for taking the time to write this review! We are happy to hear you have had a great experience with your success manager. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, customer service
The team at Route has been absolutely amazing from the very beginning and throughout each interaction!! Implementation was seamless and their support team has only improved over time thanks to their impressive SLA. The best part of all is that they actually listen to our feedback which we've seen used for current releases! They're always actively looking for areas to improve and continue down the path of being the best in the game!
Hello,
Thanks for taking the time to write this lovely review. We are thrilled to hear your experience has been nothing short of amazing! We take pride in providing excellent customer service and will continue to take any feedback you may have.
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a good weekend,
Bianca, customer serivce
Route has been great for our customers when they have any transit issues with their packages! Even when a package gets lost in transit route takes care of the issue effortlessly.
Hi there,
Thank you for writing this wonderful review! We're thrilled to hear you have a good experience using Route! Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! We feel very fortunate to partner with you as well.
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, customer service
It's a great program. No risk for buyer or seller, plus a good reputation. I haven't used it yet, just added it to my shop last night, but don't foresee any issues, only benefits.
Hello there,
Thanks for taking the time to write this kind review! We're excited about our new partnership. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Sincerely,
Bianca, customer service
Route has been amazing for our store, they have great customer service, their team is always willing to help, and our customers only have positive feedback to share when they purchase their coverage. I definitely recommend it to save on customer service while improving its quality.
Thank you for taking the time to share your positive experience with Route! We're thrilled to hear that our platform has been beneficial for your store and that you have found our customer service to be helpful.
At Route, we strive to provide top-notch service to both our customers and merchants, and we are glad to hear that we have met your expectations. We appreciate your recommendation and hope to continue to exceed your expectations in the future.
If you have any further feedback or suggestions on how we can improve our service, please do not hesitate to let us know through our Help Center here: https://route.com/help-center.
Thank you again for choosing Route!
Leea, Customer Service