Reviews (422)

Overall rating
3.9
Counts per rating level
  • 70% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 19% of ratings are 1 stars
Edited August 5, 2020

Used to be great customer service and REAL protection, now after having to ask my customers to file a police report.....this is ridiculous! DO NOT RECOMMEND!

Faux Leather Wholesale
United States
11 months using the app
August 18, 2021

The integration process was easy, and our Reps, Easton and Karlee are super knowledgeable and very quick to respond. We are early in the adoption process however Route has already deflected several issues from our Consumer Affairs team. I expect this number will only grow from here!

Perfect Snacks
United States
About 1 month using the app
RouteApp LLC replied August 23, 2021

Hello,

Thanks for taking the time to write this kind review! We're thrilled to hear you have had a good experience using Route! Route prides itself on offering great customer ...

August 16, 2022

Best app and team! The Route team is thorough in helping you maximize the benefits and helps you every step along the way.

Slime OG
United States
About 1 month using the app
RouteApp LLC replied August 19, 2022

Hi there,

Thank you so much! We are so happy to assist.

Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: ...

Edited May 9, 2020

2nd UPDATE: Route was working fine on my website for a few months then randomly stopped. The toggle wouldn't turn on and my customers could not add it to their purchases. I tried contacting Route via 3 different methods. It has been over a week and no response.

UPDATE: After seeing my review, a Route rep contacted me. It seems they were not receiving my support requests. He was very helpful and ...

La Femme Boheme
United States
10 months using the app
December 9, 2021

This app has been very helpful to our customers and saves us time and money. Easy to set up and help recourses are available.

Glow Skincare
United States
Almost 2 years using the app
RouteApp LLC replied December 21, 2021

Hello there,

Thanks for this kind review! We are happy to hear we have been able to save you some time! If you ever have any questions, don't hesitate to reach out to our ...

September 14, 2022

This is the worst app to work with. Very shady business!!! Creating orders on my store without consent or notifying, refunding orders without my consent and without notifying me. Has not been approving claims due to "Cosmetic damage". DO NOT WORK WITH ROUTE, WORST MISTAKE I HAVE DONE!!!

THE MIGHTY HOBBY SHOP
United States
10 months using the app
RouteApp LLC replied September 22, 2022

Hi there,

Thank you for sending in your feedback. I am sorry to hear that your experiences with our product and team have not been the experience we aim to give.

If you have ...

Edited December 9, 2021

Route has helped my business a ton. We lose a lot of packages via USPS and route takes care of all it. It can be such a headache dealing with shipping issues. I highly recommend route for any small or growing business.

WISH ME LUCK
United States
30 days using the app
RouteApp LLC replied December 16, 2021

Hello,

Thank you for writing this review! We're happy to hear you have a good experience using Route! Should you run into any future questions, please feel free to reach out ...

June 23, 2020

They take money from the customers only to provide excuses when it comes time to fulfill a claim. Route has done nothing other than steal from my customers, and me. I highly recommend avoiding this company!!!

Black Tie Group
United States
10 months using the app
February 24, 2021

Loved it at first, but I do not like the new way they handle claims and refunds. We got the app to take some of the burden off of our small team when it came to filing claims. Now they have made more work for us on the reporting end. Looking for alternatives.

United Apparel Liquidators
United States
About 2 years using the app
RouteApp LLC replied March 16, 2021

Hi there,

Thank you so much for taking the time to give us your honest feedback! We are always looking to improve our practices and procedures, and I am so sorry that our ...

August 3, 2022

It’s an easy, inexpensive, effective solution to package protection! We enjoy the feature of package tracking, in addition to the actual protection for packages. I would have given it 5-stars if there were an easier way for customers to opt-in and opt-out in the shopping cart instead of just on the product page.

The Walking Cradle Company
United States
Almost 2 years using the app
RouteApp LLC replied August 4, 2022

Hi there,

Thank you for this feedback! We are glad to hear our Track and Protect features have been beneficial to both you and your customers.

Our Support team is ready and ...