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Used to be great customer service and REAL protection, now after having to ask my customers to file a police report.....this is ridiculous! DO NOT RECOMMEND!
The integration process was easy, and our Reps, Easton and Karlee are super knowledgeable and very quick to respond. We are early in the adoption process however Route has already deflected several issues from our Consumer Affairs team. I expect this number will only grow from here!
Hello,
Thanks for taking the time to write this kind review! We're thrilled to hear you have had a good experience using Route! Route prides itself on offering great customer ...
Best app and team! The Route team is thorough in helping you maximize the benefits and helps you every step along the way.
Hi there,
Thank you so much! We are so happy to assist.
Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: ...
2nd UPDATE: Route was working fine on my website for a few months then randomly stopped. The toggle wouldn't turn on and my customers could not add it to their purchases. I tried contacting Route via 3 different methods. It has been over a week and no response.
UPDATE: After seeing my review, a Route rep contacted me. It seems they were not receiving my support requests. He was very helpful and ...
This app has been very helpful to our customers and saves us time and money. Easy to set up and help recourses are available.
Hello there,
Thanks for this kind review! We are happy to hear we have been able to save you some time! If you ever have any questions, don't hesitate to reach out to our ...
This is the worst app to work with. Very shady business!!! Creating orders on my store without consent or notifying, refunding orders without my consent and without notifying me. Has not been approving claims due to "Cosmetic damage". DO NOT WORK WITH ROUTE, WORST MISTAKE I HAVE DONE!!!
Hi there,
Thank you for sending in your feedback. I am sorry to hear that your experiences with our product and team have not been the experience we aim to give.
If you have ...
Route has helped my business a ton. We lose a lot of packages via USPS and route takes care of all it. It can be such a headache dealing with shipping issues. I highly recommend route for any small or growing business.
Hello,
Thank you for writing this review! We're happy to hear you have a good experience using Route! Should you run into any future questions, please feel free to reach out ...
They take money from the customers only to provide excuses when it comes time to fulfill a claim. Route has done nothing other than steal from my customers, and me. I highly recommend avoiding this company!!!
Loved it at first, but I do not like the new way they handle claims and refunds. We got the app to take some of the burden off of our small team when it came to filing claims. Now they have made more work for us on the reporting end. Looking for alternatives.
Hi there,
Thank you so much for taking the time to give us your honest feedback! We are always looking to improve our practices and procedures, and I am so sorry that our ...
It’s an easy, inexpensive, effective solution to package protection! We enjoy the feature of package tracking, in addition to the actual protection for packages. I would have given it 5-stars if there were an easier way for customers to opt-in and opt-out in the shopping cart instead of just on the product page.
Hi there,
Thank you for this feedback! We are glad to hear our Track and Protect features have been beneficial to both you and your customers.
Our Support team is ready and ...