Reviews (419)

Overall rating
3.8
Counts per rating level
  • 70% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 19% of ratings are 1 stars
Edited June 24, 2020

Due to the known ongoing delays with couriers impacted being by covid-19, one of our customers had unfortunately been waiting for a long amount of time to receive their parcel which appeared to be lost in transit.

We then raised our first claim request with Route on the Dashboard area and waited for an update. We didn't receive an email or notification so we kept checking each day and later found ...

WickyDeez
United States
About 4 years using the app
June 23, 2020

Premium shipping insurance made sense fo my higher priced merchandise. I have been pleasantly surprised with the rate of adoption. Most customers opt to purchase Route. I believe it is trust building for my store and it is simple to add.

Lisa Robin
United States
Almost 4 years using the app
Edited May 29, 2019

I've heard good reviews about this app so wanted to download it to my store. There was a glitch downloading and getting my account set up. I contacted Route and they walked me through it. Very helpful and great customer service!

Blue Haven Holistics
United States
Almost 4 years using the app
Edited August 19, 2021

Been with Route for over a year now and it still amazes me! I am thankful to have this relationship, for all the help it provides to our customers, which ultimately helps our company. From day 1 Route began resolving customer issues. They continue to adapt to our business and the technological needs of our market/customers/regulation etc. We also have the Best Customer Success Manager (Makaylen) ...

Eightvape
United States
Almost 4 years using the app
RouteApp LLC replied August 23, 2021

Hello,

Thank you for writing this wonderful review! We're thrilled to hear you have had a good experience using Route! Here at Route, we pride ourselves on offering world- ...

November 15, 2023

Route is excellent to work with - the save a lot of time and hassle with orders damaged during transit. Great for our customer and our team to keep the process easy and clear to understand and execute on. Justin, who is our rep there, is a true pleasure to work with and always there to help when we need it.

South Bay Board Co.
United States
Over 3 years using the app
RouteApp LLC replied November 28, 2023

Hi there,

Thank you for your feedback! We're so glad to hear that partnering with Route has saved you time and hassle when dealing with shipping issues, and that you've ...

March 20, 2020

This app and service has been an amazing tool for both my clients and boutique. They have helped take the anxiety away from carrier issues away and know that Route will be there to step in if needed. The insurance is affordable for the customer and the customer service is responsive and claim process is easy to use. Highly recommend!

Addy & Ry Boutique
United States
Over 3 years using the app
May 28, 2021

I have been using Route since I have opened my online boutique... I love Route and my customers love it too!! Super Easy to install, simple set up for the customers to use, and easy process if items gets lost, stolen or damaged!!! It’s a no brainer! I would definitely recommend Route to any of my fellow business owners who ship products out!

Clearly Luxe Boutique
United States
Over 3 years using the app
RouteApp LLC replied June 7, 2021

Hi there,

Thank you so much for this wonderful review! We're so glad to hear you and your customers have enjoyed the reassurance Route package protection offers, as well as ...

June 15, 2023

I loved working with them and was so pleased with our experience! They elevated our customer experience and the process was seamless and easy.

Bala
United States
Over 3 years using the app
RouteApp LLC replied June 20, 2023

Hi there, thank you for the great review! We're glad you loved working with us and found the experience smooth and hassle-free. Your satisfaction means a lot to us!

Best,
...

July 25, 2019

Since we began using Route insurance our customers have been so much happier knowing that their lost package is covered 100%. We just provide our customers with the link to file a claim and we never hear back from them. No news is good news.

böhme
United States
Over 3 years using the app
June 23, 2020

My customers and I love this option! the app was VERY easy to install and to work. It gives my customers and I peace of mind at a very affordable cost! Thank you!

Urban Comfort Apparel
United States
Over 3 years using the app