Overall rating Based on 5 reviews
The Spare Company
I'd previously left a poor review as I'd been quite ignorant with regards the way the app worked, so I'd like to make amends. The app's great - just make sure you select the correct average parcel size for your goods - and the support from Matt has been excellent. He's very quick to respond and very helpful.
Not happy with this ap...I have discovered everything is working out too expensive for my local customers and the pricing of everything being £10 up is ridiculous. I am having to remove it as its putting people off purchasing from me. I am delivering myself locally.
The Tea Studio
Great app, super easy to set up and immediately does what I needed it to do. Had one query and got a very quick response and resolution. So far, extremely pleased and hopefully this will make our postage work much better for customers.
Liked the facility to add an amount or percentage onto postage to allow for packaging/handling as well. very useful.
Vape Shop Brighton
App offers customers services from Royal Mail which are not facilitated in their country. Support when I first highlighted this took 12 days to get this reply:
'The app doesn't support different locations, shopify only tell us the weight of the parcel and the options are returned based on that.'
I tried to work around this but the issue popped up again, this time after 7 days since sending my request for help I've still not had a reply.
I do not like writing negative reviews but this app simply doesn't work properly if you want more than one Royal Mail shipping option as it will offer your customer all of them regardless of whether they're available.
I also find it unacceptable to wait so long for support when another company have managed to build a bespoke app for us within 4 days which is now working fine.
Works really well, especially for overseas orders where before we were quite often under charging, but now we are offering the delivery price per country depending on Royal Mail prices for that country.