Royal Mail Shipping Extension , 13 reviews
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I'd previously left a poor review as I'd been quite ignorant with regards the way the app worked, so I'd like to make amends. The app's great - just make sure you select the correct average parcel size for your goods - and the support from Matt has been excellent. He's very quick to respond and very helpful.
DO NOT DOWNLOAD THIS APP! The app doesn't work accurately if you post your items in different sized boxes. There is no support and no way to cancel the subscription. It isn't showing up in my app list so i can't delete it but it is showing up in my active subscriptions so i know i will be charged. ABSOLUTE SCAM. I will be contacting Shopify about this to get them to remove the app for me.
On the same page as this review, if you scroll up to the "Support" section you'll see that support is available and has been since 2013. Simply email support@developify.co.uk and we're here to help.
You'll also find a link called "Get support" in Shopify Admin / Settings / Apps next to the app which is another way to get in touch.
Right next to that link is the "Remove" link, which is how you remove the app if you do not want it which also cancels the subscription. This is Shopify functionality and is identical for all apps in the app store.
All billing is handled by Shopify and with your explicit consent. We have no way of taking money from you and your allegation that this is a scam is fundamentally incorrect.
I reached out to you by email the other day but had no response. I wish you good luck when you do launch your store.
Would be good but doesn't work with Basic Shopify package. This is not told to you until you have installed the app.