Reviews (318)

Overall rating
4.4
Counts per rating level
  • 94% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

July 4, 2023

Exceeded all expectations. Flawless execution. A true delight in every aspect. 10/10! Highly recommended!

Rock House
United States
3 months using the app
Rush replied July 5, 2023

Hey Rock House Team!

Yay! We are thrilled to hear that you appreciate our service and have chosen Rush as your shipment tracking app! ❤️ We're so glad that our service has brought you such a great first impression!

If you ever need further help with the parcel tracking page or shipping notifications, we're just a message away :)

Cherry,
Customer Success Lead

August 30, 2021

We've been using the Rush app for a couple of months now after making the switch from another order tracking app. The team was incredibly helpful with getting set up for us and continues to monitor our store to ensure we are taking advantage of the new features. Highly recommend it for any Shopify store owner looking to provide branded order tracking for customers and increase repeat purchases.

LYFE Fuel
United States
3 months using the app
Rush replied April 11, 2022

Hey, LYFE Fuel!

Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with the branded tracking page and find us as a better alternative to the other tracking apps!

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Gabriel,
Customer Success Lead

February 28, 2023

one of the best tracking apps in shopify app store we reduced our support inquiries by half just by installing it

bricomarketfr
Morocco
3 months using the app
Rush replied February 28, 2023

Hey bricomarketfr Team!

Thank you for your trust! ❤️ We are thrilled to hear that you appreciate our service and have chosen Rush as your shipment tracking app!

We are always here if you need more help on parcel tracking or order status updates 😊

Cherry
Customer Success Lead

November 23, 2022

Rush is perfect! The customer service is outstanding and this is the best plug-in for tracking on Shopify.

Sneakeds® Schuhe
Netherlands
3 months using the app
Rush replied November 24, 2022

Hey Sneakeds® Schuhe!

Thanks so much for sharing your review. We greatly appreciate you for considering Rush as the best order tracking app and we’re glad to know that our team’s actions lead to one more happy customer! 🥳

If you ever need any assistance, feel free to reach out to us 💚

Cherry
Customer Success Lead

November 16, 2022

The best application, easy to use, and support is always there for you. I'm so happy with that , I recommend it to anyone who wants to make tracking shipments easier for the customer .

MJ Store
Türkiye
3 months using the app
Rush replied November 16, 2022

Hey MJ Store!|

Yay! Saying that we are the BEST tracking app is really heartwarming! ❤️ 🥳

We're glad that customers like you are having a great experience at Rush. You're support is greatly appreciated.

Please feel free to reach out if you need further help with our parcel tracking app 😊

Cherry
Customer Success Lead

June 13, 2023

Just had a problem,solved immediately,fast and competent by Gabriel! Very very happy with his support. Thanks,Gabriel!

SmalchanCo
United States
3 months using the app
Rush replied June 14, 2023

Hey SmalchanCo Team!

Thank you so much for your positive feedback! Reviews like yours make our day because it makes all the hard work worthwhile. ❤️

We are always here if you need more help on parcel tracking or order status updates. :)

Cherry,
Customer Success Lead

Edited June 1, 2022

Rush provides you with a custom tracking page, which you can translate into your language. I had some questions and the customer support team responded quickly with answers! Great experience so far! Cannot ask for more!

Thienne
Bulgaria
3 months using the app
Rush replied June 3, 2022

Hey Thienne!

Thanks so much for giving us your take on how we are doing.😊
We're glad that customers like you are having a great experience at Rush!❤️
Let us know if you need further help with branded order status tracking page, or help with shipment notifications!💰

Gabriel,
Customer Succeed Lead

Edited December 15, 2021

Great support from Gabriel, who took the extra mile to help and suggest new improvements for my business. 5 Stars......

TheDogsBoutique
Bulgaria
3 months using the app
Rush replied April 10, 2022

Hey, TheDogsBoutique!

Thank you for the kind words ❤️! If you need help lifting the revenue via parcel tracking page or shipping notifications. Just let me know :)

Gabriel,
Customer Success Obsessed

May 18, 2023

had some issues with installation and their support helped right away and let me know what to expect in terms of updates on any pending issues they have with the app.

Que Shebley
United States
3 months using the app
Rush replied June 6, 2023

Hello Que Shebley Team!

Your feedback made our day! We're so thankful for your patience and understanding. We work hard to keep our customers happy, but we can only do it thanks to amazing customers like you.

If you ever need further assistance on the order tracking page or notifications, please don't hesitate to reach out :)

Cherry,
Customer Success Lead

November 30, 2022

Very good app! They helped me with the track issue and now I have a really good app to track orders in my website.

Você Mulher
Brazil
2 months using the app
Rush replied December 1, 2022

Hey Você Mulher!

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Rush ❤️

We are always here if you need more help on parcel tracking or order status updates. 😊

Cherry
Customer Success Lead