Reviews (312)

Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

September 7, 2023

awesome app

United States
About 2 months using the app
Rush replied September 13, 2023

Hello PlushPaws!

We’re so grateful that you took the time to share your feedback with us. We appreciate your support. However, we would like to know if there's anything specific that you feel could be improved, please feel free to share your thoughts with us.

We've contacted you via email to follow up with you. Please kindly have a check.

Customer Success Lead

Edited August 10, 2023

Very good customer service. But the tracking for out of delivery does not sync well. They have a group, where there is an active community

Almost 2 years using the app
Rush replied April 10, 2022

Hey, Primerra!

We’re so grateful that you took the time to share your feedback with us.
Thank you so much for your positive rating and for sharing that we do have a FB group where our clients can get extra perks!

Our status updates sync has been significantly improved!

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

P.S. We just released a new feature where Upsells can be single click checkout :)

Customer Success Obsessed