Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced courier mapping and real-time tracking updates. They appreciate its user-friendly interface, including a clear tracking page and intuitive dashboard. Additional features like upselling and easy creation of tracking pages without coding are also valued. The app's seamless integration with third-party apps and multilingual support are praised. The customer service team, particularly Ken, Gabriel, and KenMichael, are frequently mentioned for their exceptional support. Merchants find the app reliable, high-performing, and good value for money.

September 7, 2023

awesome app

PlushPaws™
United States
20 minutes using the app
Rush Ltd replied September 13, 2023

Hello PlushPaws!

We’re so grateful that you took the time to share your feedback with us. We appreciate your support. However, we would like to know if there's anything specific that you feel could be improved, please feel free to share your thoughts with us.

We've contacted you via email to follow up with you. Please kindly have a check.

Cherry,
Customer Success Lead

Edited August 10, 2023

Very good customer service. But the tracking for out of delivery does not sync well. They have a group, where there is an active community

Primerra
Belgium
Almost 2 years using the app
Rush Ltd replied April 10, 2022

Hey, Primerra!

We’re so grateful that you took the time to share your feedback with us.
Thank you so much for your positive rating and for sharing that we do have a FB group where our clients can get extra perks!

Our status updates sync has been significantly improved!

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

P.S. We just released a new feature where Upsells can be single click checkout :)

Gabriel,
Customer Success Obsessed

Edited July 11, 2022

It's a powerful tracking app with a lot of features built into it. I specially like the Klaviyo integration which allows me to build flows and send tracking notifications. You can go as granular as you'd like with the many settings and options to choose from.
The developers are always ready to assist with customizations and feature updates. Plus they are fully committed to the shipment tracking space, unlike other app developers.

ChokeSports
United States
11 months using the app
Rush Ltd replied April 8, 2022

Hey JP,

I understand your disappointment! It’s important to us that our customers are more than satisfied. We immediately resolve this issue and applied special RegEx rules. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.

I've contacted you via email and live chat to follow up with you. Please kindly have a check.

Looking forward to your reply.

Gabriel,
Customer Success Lead