Reviews (316)

Overall rating
4.4
Counts per rating level
  • 94% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

September 16, 2022

Great app! and awesome customer service. Love it! defiantly I am going to use it for my all stores.

MitchMart
United States
About 2 months using the app
Rush replied September 20, 2022

Hey MitchMart

We are grateful for your feedback. ❤️
Let us know when you add it to the next store, we will give you a nice starting present there! 🎁

P.S. We just released a new drag'n'drop tracking page builder!

Gabriel,
Santa Claus for repeat customers 🎅

November 28, 2020

This has to be the best support I have ever received from any app on Shopify. The pricing is pretty reasonable considering that Rush not only saves tons of money for virtual assistants but also increases the revenue with the upsells on the tracking page!!!

luxarmy
Bulgaria
About 2 months using the app
June 26, 2021

I use this app for a week and it works great so far. It has a great potential and will definitely increase your ROI.

365CarMods
Bulgaria
About 2 months using the app
Rush replied April 11, 2022

Hey 365CarMods!

Nice to see you profitable and earning with Rush 💰💰💰!

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Gabriel,
Customer Success Lead

January 10, 2023

Best app for live tracking. Fast and helpful support got my issues and questions solved in no time. Would recommend to any shop owner!

FearlessKicks
United Arab Emirates
About 2 months using the app
Rush replied January 12, 2023

Hey FearlessKicks!

Thank you so much for taking the time to post your feedback. We're grateful that we had the opportunity to serve you and for your support 💚

Let us know if you need further help with branded order status tracking page, or help with shipment notifications! 😊

Cherry,
Customer Success Lead

Edited November 7, 2022

this app was great I picked a plan and Ken Michael assisted me along the way! ,I apricate all the help!

The Skylabolt Shop
United States
About 2 months using the app
Rush replied November 8, 2022

Hey The Skylabolt Shop!

Wow! We are thrilled that you loved your experience; Ken will definitely be happy to read what you wrote. He's a top notch guy and way ready to assist! ❤️

Just feel free to let us know if you need any help with branded order status tracking page, or shipment notifications! 😊

Cherry
Customer Success Lead

April 26, 2023

Overall great experience, super helpful as a dropshipper to get understanding of the "unknown gap" is time from China to US, before tracking kicks on. If you're saavy you can use their shipping event statuses to trigger email automation for updates on stages. I did this with Klaviyo then realized I need shopfiy plus to turn off certain emails, regardless still getting a lot of value out of the app -- it does what aftership cant for dropshipping

Lunar Pooch
United States
About 2 months using the app
Rush replied May 3, 2023

Hey Lunar Pooch!

Thank you so much for the great rating and for taking the time to post a review. We're grateful to hear how you loved the app's features and functionalities.

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Cherry
Customer Success Lead

February 17, 2023

Sono senz'altro una persona dalle mille richieste e voglio solo il meglio per il negozio e la mia azienda.
Fortunatamente sono sempre assistita da un ottimo servizio clienti e il sign. Ken Michael è sempre davvero gentilissimo e pronto ad accogliere ogni mia nuova richiesta. Posso dire tranquillamente che ho qualcuno su cui contare.
Splendida app, splendido servizio.
Ti ringrazio molto.

Volte®
Italy
About 2 months using the app
Rush replied February 19, 2023

Ciao Team Volte®

Grazie mille per il tuo feedback positivo!
I tuoi commenti sono stati condivisi con tutto il nostro team di Rush, in particolare con Ken!

Siamo grati di aver avuto l'opportunità di servirti.

Non esitate a farci sapere se avete bisogno di aiuto con la pagina di tracciamento dello stato dell'ordine con marchio o le notifiche di spedizione! 😊

Cherry
Customer Success Lead

October 6, 2022

Gabriel was extremely helpful and helped me a lot with the right settings. Thank you very much. With automatic email settings, I have more time to grow my business.

Jewels Factor
Bulgaria
About 2 months using the app
Rush replied October 11, 2022

Hey Jewels Factor! 💎

Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with our smart Rush notifications! 😊

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Gabriel,
Customer Success Lead

May 17, 2022

I used RUSH to present a nice tracking page for our customers and to increase the number of reviews we got for our products. The customer service has been amazing. Very quick, efficient and responsive. They were able to assist me with all my questions and requests and have been very helpful.

HeyDoodle
Australia
About 1 month using the app
Rush replied May 17, 2022

Hey, HeyDoodle!

Thanks so much for sharing your review about the Rush customizable tracking page.

We are always here if you need more help on parcel tracking or order status updates.

We’re glad to hear that our team’s actions lead to one more happy customer!

Gabriel,
Kung Fu-Master & Customer Success Lead

November 2, 2022

Simple tracking app. It works & is easy to setup. Looks great too, the new UI is really sick. 10/10

Flyte Keycaps
United States
About 1 month using the app
Rush replied November 3, 2022

Hey Flyte Keycaps!

Wow! Knowing that you had a 5-Star experience is uplifting! 💚 Thank you so much for your feedback, it really means a lot to us.

If you ever need help lifting the revenue via parcel tracking page or shipping notifications. Let us know 😊

Cherry
Customer Success Lead