Reviews (22)

Overall rating
4.3
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
May 17, 2021

The app has many convenient curbside pickup features, and adds much needed functionality for businesses like ours which use specific pickup locations along a truck route. The support team has been extremely helpful making tweaks to the app to fit our needs better. Highly recommended.

Top Dog Food & Supply
United States
3 months using the app
Cork Labs replied May 17, 2021

Thanks for the lovely review. Happy to help and let us know if you have any other questions.

October 2, 2021

App suits our needs and it is easy to use. Customer service is great - prompt and very helpful. Thanks.

Richmond Fellowship Queensland
Australia
2 months using the app
Cork Labs replied October 3, 2021

Thank you for the lovely review. We are always happy to help.

November 14, 2020

I am SO grateful with the instant response and help I got from getting this app to work. I am no tech guru, so I messed with settings in my shop to the point where I had no idea to fix it. Thankfully they went in and told me the issue was that I had multiple shipping options activated which is why I couldn't set my check out option to pickup only.
Just super happy with Claires help.

bakeoreatsweets.com
United States
2 months using the app
November 11, 2021

I searched high and low for an app that allows me to schedule pickups from multiple locations while maintaining one central inventory. This app was the best solution to this issue. Also, the staff is very responsive, and provide assistance quickly and efficiently.

Mixed Medium
Canada
About 2 months using the app
Cork Labs replied November 11, 2021

Thank you so much for the lovely review. We are happy to help!

July 29, 2021

Nachdem wir ein paar andere Apps probiert hatten, haben wir uns final für Curbside Pickup Guru entschieden, da sie alles bietet, was wir uns für die Abwicklung von Click & Collect wünschen. Und das in einer schönen logischen Customer Journey. Claire vom Service hilft auch sehr schnell und unkompliziert bei auftretenden Fragen.

Nerdy Terdy Gang
Germany
About 1 month using the app
Cork Labs replied July 29, 2021

Thanks for the lovely review. We are happy to help and let us know if you have any additional questions.

November 26, 2020

Perfect app to handle curbside pickup orders at our retail store. Communication is lightening fast and helpful!!

Helene Clarkson Design
Canada
5 days using the app
Cork Labs replied November 26, 2020

Thank you so much for the lovely review. We are happy to help and let us know if you have any other questions.

Edited December 22, 2022

i am frustrated enough to write a review for this app. it has been a massive headache, and the times I have contacted customer support have not been fruitful. basically, the interface is confusing for customers, because they click the button to select local pickup when they intend to have the order shipped. because they do not end up paying for orders they need shipped, I have to email them to ask if they really wanted local pickup or if it should be shipped, and if it is the latter, I have to ask for additional payment which is a hassle for me, and sometimes customers dont see the email and dont pay at all. then i have to call or message them again to get paid. it doesnt integrate nicely with shopify's existing features. customers simply see "$0" and assume it is a free shipping option, rather than free local pickup, and select that instead of paying for shipping.

It has been more hassle than it is worth having all the inventory drawn from one central inventory. I have spent at least 5 hours of my own time monkeying around with the app, trying to make it more clear to customers, or reaching Cork, but the support has been abysmal.

Update: your response on Nov 1 did NOT include "several alternatives." It simply reads

"Hi,
Do you offer shipping in addition to local pickup? If so, you can't require customers to select a pickup time before checking out."

Sorry, but this was not at all helpful. It did not offer any sort of solution, it simply said that I could not offer both local pickup and shipping using this app.

Formosa Chocolates
United States
3 months using the app
Cork Labs replied December 22, 2022

Hi, we are sorry the app wasn't a fit for your store. We appreciate you giving it a try.

Claire

October 8, 2020

While new to Curbside Pickup Guru, we found installation and setup quite easy, and the integration with Shopify is beautifully seamless. Operationally, the app is easy peasy to use, both on the business side and consumer side of the equation. CPG provides a highly professional consumer-facing appearance and our first customers to utilize curbside pickup through the app LOVE IT. We did have one question during setup and the developer, Cork Labs, was Johnny on the spot. We're VERY happy!

Buoyant Brands Inc.
United States
3 days using the app
Cork Labs replied October 27, 2020

Thank you so much for the lovely review. It's our pleasure to help and let us know if you have any other questions.

August 19, 2021

We just started using this app for an online store that needs to have multiple pickup locations but tracks the inventory in one central warehouse. Curbside's customer support team has been incredibly helpful during the set-up and the onsite UX makes a lot of sense.

St. Andrew's Spirit Shop
United States
2 days using the app
Cork Labs replied August 19, 2021

Thank you for the lovely review. We are always happy to help. Let us know if you need anything else.

March 13, 2021

I am using this app to control curbside pickup for my online shop. I don't offer delivery, so this app appealed to me straight away. Some of the features I love include: multiple pickup locations; black out days and times; lunchtime breaks every day; and the frequency of pickup options. Dealing with the app developer was amazing. Very quick responses, very knowledgeable, friendly and very helpful. This app is for you if you want to streamline pickups at a busy storefront, don't want to do the coding yourself, and want less emails! Thank you Claire!

The Bloomin Bog Water Gardens
Canada
2 days using the app
Cork Labs replied March 13, 2021

Thank you for the lovely review! We are happy to help!