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SatisMeter

SatisMeter

by SatisMeter

Use customer feedback to increase conversion & boost retention

4.3 of 5 stars(7 reviews)
Free plan available
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Boost conversion rates

Get feedback on the shopping experience, not just products purchased. Identify the blocks in your processes to increase conversion rates.

Increase loyalty and retention

Customer experience is the primary driver of repeat purchases. Track customer satisfaction, improve it, build your own retention machine!

Prevent harm to your business

Identify problems early, resolve issues before they impact your business. Turn bad experiences into delights and say goodbye to bad reviews.

About SatisMeter

Join the hundreds of happy businesses using SatisMeter to build customer loyalty, improve services, and increase conversion.

What is SatisMeter?

SatisMeter collects feedback on the shopping experience from your customers. It’s easy to install, and runs on autopilot after setup. We can help you:

  • find the blocks in your processes to increase conversion rates
  • understand what drives your customer satisfaction to improve your CX
  • mitigate the effects of unhappy customers
  • harness the enthusiasm of your biggest fans

How does it work?

After a customer receives a purchase from your store we automatically send them an NPS e-mail survey. The timing, wording, and languages of the surveys are all customizable. You can analyze, search, filter and view the collected feedback in our dashboard.

Why NPS?

NPS (Net Promoter Score) provides actionable feedback on the overall shopping experience, not only on the purchased product itself. It's a trusted system measuring customer satisfaction for e-commerce as it has high response rates, provides early warning of unhappy customers, and helps improve service overall.

Features

  • Set up in minutes
  • Automated e-mail surveys
  • Customer satisfaction metric
  • Customisable delay after order fulfilment, appearance, and wording
  • Survey in over 20 languages (with more being added all the time!)
  • Search and filter responses in our dashboard
  • Based on Net Promoter System
  • Track NPS score and response rates over time
  • Customer feedback is connected to their Shopify user info

All features are included no matter what pricing plan you choose!

Integrates with

  • Intercom,
  • Zapier,
  • Slack,
  • Drift,
  • Segment,
  • API

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

Free Plan

Free

  • Up to 100 surveys

SatisMeter Starter

$49/month

  • Up to 1.000 surveys

SatisMeter Busines

$249/month

  • Up to 30.000 surveys

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    86% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    14% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 7 reviews

Most recent reviews

Jelly Tale

Rating
3 of 5 stars
Posted
July 19, 2019

Really like the app at first cause the app is easy to use and the UX is really great.

The app seems to be quite unstable but the customer support is really helpful. I have a problem with sending surveys and in fact, no survey has been sent after 2 weeks using the app. I contacted the Satismeter team and they help me fix the problem really quick.

However, the response rate is really low (only 2%), which means even sending 1000 surveys (paying $49/month), I only get 20 responses. Currently, the app does not support further follow up email or have any practical recommendations to increase the response rate.

That is why I have stopped using the app.

Norse Blood

Rating
5 of 5 stars
Posted
December 22, 2018

My favourite automated NPS app. App UI is very straightforward. No issues at all with the functionality of it. Convenient logging of which order the feedback was generated from.

Free plan is quite generous. $49 feels step for the first paid plan available. I am more than happy to pay for this app, but I do wish there was a more affordable option. To me, it made more sense to only send 100 surveys, than to pay $49usd/monthly for the 1000.

Despite my opinions on the price, I still recommend it to everyone. Feedback is important, and we all know how valuable the NPS model is.

Meat House Panama

Rating
5 of 5 stars
Last edited
December 19, 2018

Measuring NPS it's a big part of doing customer service. This is a great app because it let you start for free and is very easy to use and setup. Thanks for the great job guys!

View all reviews