Featured images gallery
AI support agent that edits, cancels and returns orders in your store, not just answers questions
Most support AI can answer where is my order. Savena can fix it. It looks up the live order, verifies the customer with a one-time email code, then does the work: changes a shipping address before the parcel leaves, edits or removes items, cancels, opens a return, or splits a shipment so in-stock items ship now. Every change lands in Shopify itself, not on a to-do list for your team. You stay in control: each action switches on or off, and order-changing ones start off until you enable them.
- Edits addresses, changes items, cancels and returns orders in your live store
- Handles email, chat widget, WhatsApp, and Instagram DMs in one inbox
- Verifies customers by email code before touching private order data
- Escalates refund/complaint conversations to a human
- Every action toggles on or off; order-changing actions start disabled
Languages
English
Works with
- gmail
- hubspot
- intagram
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Savena
$99 / month
Includes 3 team members. Additional members $25/month each. AI resolutions billed at $0.99 each.
Features
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
21-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
I love the app. They are super responsive, appreciate feedback and act on it. There is a huge focus on constant improvement and making the app do exactly what our business need. We use it to answer our Facebook Messenger, email, website chatbot and Instagram. Excellent product!
Thank you, Hanz Driven, this made our day. Hearing that Savena handles Messenger, email, chat and Instagram exactly the way your business needs is the best feedback we could get. Keep the ideas coming; a lot of what we ship starts with them. 🙏
Support
App support provided by Savena.
Resources
Launched
May 27, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Online Store
-
Edit customers
Customer data
-
View products
Inventory, products, product listings, collections
-
Edit orders
Draft orders, merchant managed fulfillment, all order history, returns, shipping information, third-party fulfillment, order edits
-
Edit discounts
Discount codes and promotions
-
Edit Online Store
Checkout page
-
View other data
Shopify Markets settings
More apps like this
