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AI customer support agent that handles orders, refunds, returns, and product questions automatically
Savena is an AI customer support agent that connects to your Shopify store and resolves customer questions automatically, 24/7. It can check order status, process refunds and returns, edit orders, answer product questions, and create discount codes on behalf of your team. Savena works across live chat, email, and social media, helping you handle more support conversations without hiring additional staff.
- Resolves order-status questions automatically using your live Shopify data
- Handles email, chat widget, WhatsApp, and Instagram DMs in one inbox
- Searches your catalog to answer questions and recommend products
- Escalates refund/complaint conversations to a human
- Live in under 5 minutes
Languages
English
Works with
- gmail
- hubspot
- intagram
Categories
Real-time messaging
Automated responses
Pricing
Starter
$59 / month
or $588/year and save 17%
Features
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
14-day free trial
Growth
$139 / month
or $1,428/year and save 14%
Features
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
14-day free trial
Pro
$389 / month
or $3,948/year and save 15%
Features
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
14-day free trial
Scale
$599 / month
or $5,988/year and save 17%
Features
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Savena.
Resources
Launched
May 27, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders, Online Store
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View products
Products, collections
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Edit orders
Draft orders, all order history for the last 60 days, order edits
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Edit Online Store
Online Store script tags
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