Reviews (1,680)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and sales with its advanced search and filter capabilities. It effectively manages large catalogs and offers extensive customization, including real-time sync and personalized results. The app is noted for its reliability and speed, and the support team is praised for their responsiveness and effectiveness in assisting with layout changes, custom code integration, and troubleshooting, even on weekends.
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AVOID!
Unsatisfactory experience.
The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes.
I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear.
Estimated losses just this year 30k + from this app.
Don't answer phone number
Doesn't reply to emails
Turns chat off when down
We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated.
Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened.
As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time.
We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you.
Best wishes,
Searchanise team
The tool may be really powerful but when you are trying to set up your store and get it as quickly as possible and not having to go through a a full web developers course and getting 2 masters in order to do a task it will be much better.
If you know how to code and develop this may be a tool for you if not do not even try I read so much and not success at all.
We are truly sorry the setup process turned out to be so challenging! We appreciate your feedback here. We would be happy to receive more details from you on the app areas we can improve. It's always welcome!
By the way, we are eager to help you with all your questions. Our support team is always here for you and we also communicate with our developers daily when assistance requires more technical input. So, if you are ready to give us another shot, please contact us at feedback@searchanise.io
Best wishes,
Searchanise team
Terrible support, terrible app. Firstly the app never picked up any of our branding colours, so had to spend over an hour of my time manually adding them in multiple places and then testing on the front end. The results returned were poor and inaccurate. The results page showed some weird narrow block of two product columns on desktop with no setting to say three columns. The filters with metafields simply did nothing on the front end despite all my products having metafields. Absolute waste of my time and having sent 5 emails to your so called support team and only one answered, I decided to uninstall and look elsewhere. Don't bother replying with the standard "Please contact our support team" because I certainly will not and would be another complete waste of time since you rudely ignore emails anyway!
Hello,
After checking your ticket and all the emails we received from you, we can say that we sent you replies with an average speed of 53 minutes. We were never ignoring you, we needed some time to look into your problems to find a solution. Sadly, it wasn't fast enough for you and you continued our communication using inappropriate language (profanity) and insulted our support agents. In the end, we saw you uninstalled our app so we didn't get a chance to help you, unfortunately.
We are always here for our clients and we're eager to help with all the issues they might face with our service. We are sorry this whole situation ended up this way.
Best regards,
Searchanise team
I like the app but the support is horrible. I am getting no response since almost two weeks now and the setup is not even finished.
Time to look for an alternative I guess.
We're devastated to see your experience with our support team was so disappointing! After looking into it, we found both of your tickets and noticed that we sent replies on the same days when you reached out to us, yet they weren't delivered due to the following error: "Email dropped as the email account that you tried to reach does not exist. Please verify the recipient's email address for typos or unnecessary spaces".
We're sorry to see this issue prevented you from getting our replies! Please contact us again from a different email this time. We will be happy to help you and finally provide a solution. Thank you!
Best wishes,
Searchanise team
Said "free trial" but once I installed it, my account was suspended and said I wasn't eligible. Won't be recommending or using this based on this immediate negative experience.
Thank you for letting us know you faced an issue with our app. We are sorry to see you didn't get the chance to properly test Searchanise! As we stated in the email we sent recently, our app was installed in your store back in 2020 and as the 14-day trial was used up, you didn't have it now.
It's okay because we are always eager to allow you to test our app again. We will surely add more trial days to your store so you can have a fresh understanding of what Searchanise offers. If you are ready to give us another chance, please reply to our email.
Please also remember that our support team is always here to help with trials or anything related to our app. Our email address is feedback@searchanise.io.
Best wishes,
Searchanise team
We've had serious issues with this app.. Not thrilled with the customer service, either. There are a lot of other search apps, so you should keep on searching, too...
Hi,
Thank you for your review. We are sorry to know you are disappointed with our service.
We confirm we did not change our pricing. As far as I can see, your subscription was suspended because of the payment failure. We sent several email notifications before your Searchanise subscription was suspended.
We are really willing to figure out why your emails were left without reply. Our duty is to provide assistance promptly to all the customers with any requests. I've sent an email to you where I ask for additional details so that we could sort the issue out.
Hope we'll clarify the situation and you'll change your opinion on our service. We really appreciate you chose Searchanise and keep using it.
Looking forward to your reply.
Angelina
Searchanise Team
The app itself is solid, but they've changed their pricing twice recently which took our site functionality down until we figured out that we had to re-sign up for a new plan. If we'd been notified so we could have been proactive that would have been great, instead we had to find out the expensive way, when your Shopify site was no longer working properly. Moreover, the first time this happened, there was a bug which wouldn't let us accept new pricing. In short, we like the app, but the management of it and the service of it had a very bad impact on our business.
Hello.
First of all, thank you very much for mentioning that the app it self is useful :) We are more than happy that you keep using our app after the episode you describe in the review.
We are terribly sorry that our process of switching to the new prices had a negative impact on your business. The troubles you've experienced were not planned by any means.
We have tried to notify you by sending notifications via email, about a month before we started the process, making an announcement on our official site, and also showing a banner with information about this in the app's admin panel. Unfortunately, none of these things guarantee that the information was available to all of our clients. We are sorry that we couldn't find a more reliable way to notify everyone.
Regarding us not being able to resolve the issue with signing up in time, which caused the app not working for some time. Our support team has been overwhelmed by all the incoming emails during that period. Thankfully, that spike is over now and things are back to normal.
Please review our email regarding this situation that we've sent you.
Best regards,
Searchanise team
This app has been updated in July 2022. It is now a complete mess. We have it pulling items from one of our websites and putting them on another, which the shouldn't be on. Some collections are showing all stock instead of the collection. Support is hopeless. We loved this app - I dont understand why IT people have to mess with stuff that isnt broken. I cannot say enough good things about this app. It fixed issues we didnt even know we had. Makes our website so much better, and for such a low fee. Very excited about this product. Update: Still loving it in 2022.
On 21 Jul the search engine was down and stopped working. There was no notification on the downtime and our web store was not showing the intended search results. Our conversions were affected because customers could not find what they want. Today we realised the search results were not showing a complete listing and we had no idea how long the error has been going on for. Several important SKUs were missing from the search results page although the search query keywords were consistently included in the product titles. Our conversions were affected and we're still waiting for a response as we speak. These episodes of downtime have clearly shown that the app is unreliable. I would not recommend using it as the risks are too high.
Hello,
Thank you for your feedback.
We are very sorry for the issue and we take responsibility for it. In the reply to your email, we did our best to explain why this problem happened in the first place. In short, our inner price conversion processes caused a heavy load on our indexation. Of course, it's not an excuse in that situation but we wanted to keep you posted on what was going on.
As we remember, the issue was fixed with a re-indexation and we advised you to set up automatic re-indexation in your store. Recently, we checked your store and noticed that you indeed set up the automatic re-indexation like we advised. Glad to see that!
As we see, our widgets work properly in your store at the moment. Still, if you have any other questions on this matter, feel free to contact us via email. We are always ready to help with any problems or queries related to our app.
Best wishes,
Searchanise team
Was working well then they changed their pricing to charge for all out of stock products which don't even show up in the search results which is a joke so had to delete the app after years of great results
Hello.
It appears that there has been some kind of misunderstanding. The pricing changes haven't affected what products our app indexes, i.e., what products are counted towards the catalog size supported by subscription plans. Out of stock products have always been searchable and counted by default.
There are several ways to exclude products from indexation, though:
1) Exclude products with specific tags as described here: https://docs.searchanise.io/hide-products-from-search-shopify/;
2) Set products to Draft;
3) Make products unavailable in Online store.
Please message us at feedback@searchanise.io about this issue. We will be glad to resolve it!