Reviews (1,680)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and sales with its advanced search and filter capabilities. It effectively manages large catalogs and offers extensive customization, including real-time sync and personalized results. The app is noted for its reliability and speed, and the support team is praised for their responsiveness and effectiveness in assisting with layout changes, custom code integration, and troubleshooting, even on weekends.

November 29, 2024

Doesn't work and its black friday so we are losing sales. Do not use this app for your business, unreliable and no way to contact anyone.

Relco London
United Kingdom
Over 6 years using the app
Searchanise replied December 2, 2024

Hello,

We are very sorry to see our recent issue affected your store and your sales! As we analyzed, it was fixed by our developers within an hour. Nevertheless, we have ...

Edited December 4, 2024

I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed.

Any help is much appreciated, please!!!!!

UPDATE 04.12.2024 The search is not fixed, and I am still waiting to receive an email from you.

Highgrove
United Kingdom
Over 3 years using the app
Searchanise replied December 2, 2024

Hello,

We are very sorry to see our recent issue affected your mobile search! As we see, it should be fixed by our developers already. Nevertheless, our main priority now is ...

November 29, 2024

Going down on Black Friday does not look good. We will be removing the app once the weekend is over

The Treadmill Factory
Canada
8 months using the app
Searchanise replied December 2, 2024

Hello,

We are very sorry to see our recent issue affected your store and your sales! As we analyzed, it was fixed by our developers within an hour. Nevertheless, we have ...

December 1, 2024

Searchanise servers were down for one hour on BLACK FRIDAY, meaning zero products were visible on my store leading to many thousands in lost revenue. Good going guys!

LABEL MENSWEAR
United Kingdom
4 months using the app
Searchanise replied December 6, 2024

Hello,

We are extremely sorry to see our recent issue affected your store and your sales, especially on Black Friday. As we see, it was fixed by our developers within an ...

November 25, 2024

Unreliable app, showing wrong products in categories and support has been no help to resolve issue

allterraincycles
United Kingdom
Over 1 year using the app
Searchanise replied November 27, 2024

Hello,

We are truly sorry to see you're dissatisfied with our app and our support team! We indeed experienced an issue with our Filters on collections feature that prevented ...

October 4, 2024

This app has many bugs

The Customer service never lets you know whenever they have big issues

the customer service is also very bad and answers once every 3 or 4 days

please DO NOT install this app have many other apps on the market better than them

DO NOT INSTALL THIS APP!!

Index Bath
United States
About 3 years using the app
Searchanise replied October 9, 2024

Hello,

We are truly sorry your experience with Searchanise was so frustrating! Unfortunately, our system does have bugs sometimes, yet we are always ready to look into the ...

October 7, 2024

The app distorts all product images on mobile. Their team won't help me. We pay hundreds of dollars a month for what?

YaYa & Co.
United States
Over 3 years using the app
Searchanise replied October 9, 2024

Hello,

It's very sad to hear you faced this mobile image issue! As we informed you via email, it was caused by the theme code and our developers fixed it for you. Please let ...

October 4, 2024

DO NOT INSTALL!

this app has so many bugs and the customer support is useless scammers

this app is should be taken off the Shopify store!

Kitchen Groups
United States
About 3 years using the app
Searchanise replied October 9, 2024

Hello,

We are sorry we made such a negative impression on you and we are devastated to see you consider our company to be scammers. Even though we indeed catch some bugs in ...

October 7, 2024

Very poor support - I am a paying customer and literally just ignoring my emails.

Beam Vacuum & Ventilation Store
United Kingdom
4 months using the app
Searchanise replied October 9, 2024

Hello,

We are truly sorry we disappointed you with our slow response time! It's caused by the fact that we're experiencing a high load of tickets due to an increased number ...

July 3, 2024

thought this was a pretty decent app, until i realized that the search is leaving out half my products. when i search frying pan, and it doesnt show fry pan, that is rough

NutriChef Kitchen
United States
Almost 4 years using the app
Searchanise replied July 5, 2024

We’re very sorry to hear about the issues you’re experiencing with the search functionality. Ensuring accurate search results is important to us. Please reach out to our ...