Reviews (1,680)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and sales with its advanced search and filter capabilities. It effectively manages large catalogs and offers extensive customization, including real-time sync and personalized results. The app is noted for its reliability and speed, and the support team is praised for their responsiveness and effectiveness in assisting with layout changes, custom code integration, and troubleshooting, even on weekends.

September 19, 2018

Been using this app for a year now and it's one of the better search apps out there. Quick support, they are always adding new features, improvements, and integrations. I'm still waiting for a filter app integration not sure if they will ever be possible though. Overall I'm happy with the product.

Nella Online
Canada
Over 4 years using the app
October 31, 2020

This app is amazing and the fields which are in it for searching are also very helpful for the users to search. Support is also very helpful!
My suggestion is to add a quantity selector on the search page.

Grocer
Singapore
Over 3 years using the app
Searchanise replied June 20, 2022

Hello,

Thank you for being eager to share your thoughts on our app. It's great to see how we managed to be helpful to your business!

We also appreciate your idea for a new feature. We will keep a track of customer votes for that. By the way, in case you need this or any other feature right now, feel free to let us know. We will see what we can do.

All the best,
Searchanise team

September 28, 2021

The app was installed by developers to enable filters and manage collections and it does do this well, we've only experienced one outage since installing a year ago. We're not using this app to the full extent of its capabilities and would probably benefit from a walkthrough session with the Searchanise team. Would totally recommend the Searchanise team as they are super helpful and friendly, jumping in to quickly resolve an issue that turned out to be unrelated to the app.

Andrews
Canada
Over 3 years using the app
Searchanise replied June 23, 2022

Thank you very much for taking your time and leaving us a review!

We will do our best to keep improving the onboarding process. Happy to know that your experience with other aspects of using our app was pleasant!

Best regards,

Searchanise team.

November 11, 2021

We have been using this app for almost two years now and it has been going well. I love the amount of customizability of the app. You can change the color of just about everything and with custom HTML and CSS we can make it look even better. Their support is great and has helped with all of the custom code we added. There are a lot of features so it does take a little bit to get the app dialed in and working the way you want it to. The only bad thing about the app is how much work it takes to make it perfect, and even after that to keep it working you should try and spend a little bit each week to keep it running well. Overall It is a great app and would recommend

My Medic
United States
Almost 3 years using the app
Searchanise replied June 23, 2022

Hello,

Thank you very much for such a detailed review, your feedback is very helpful!

Regarding the part about keeping the app running well, could you please message us at feedback@searchanise.io and elaborate a bit more? We would be more than happy to improve your experience further as much as possible and look into any suggestions you might have.

Have a nice day!

August 9, 2022

The development team really went above and beyond to help us achieve a pretty complicated solution between our code and another 3rd party integration with theirs. They were extremely responsive and worked with us towards our deadlines and launch.

Decor House Furniture
United States
Over 2 years using the app
Searchanise replied August 22, 2022

Thank you for sharing this review! We are thrilled to see you think highly of our development team. It means we doing it right. By the way, if there is still something you'd like to improve about the way our app works in your store, feel free to contact us again. We will be happy to help you!

Best wishes,
Searchanise team

Edited December 29, 2016

Largely given the options (mainly this versus InstantSearch+), Searchanise is the best available search provider for Shopify.

Our main issue is that the app is still really weak/simplistic when it comes to search. For example, searching "table" on our store pulls up "table lamp" and "table clocks" as top results. Expected top results should be "dining tables" and "coffee tables". Trying to play with synonyms did not work, since it only applies to exact search strings.

In fact, InstantSearch+ seems to be slightly more intelligent since they're able to provide the proper results (emphasis on "slightly" since they failed some basic search tests elsewhere). However, the cost of Searchanise is far superior and they also have some core features that InstantSearch+ does not. InstantSearch+ seems to have had a head start and coasted at this point - and it shows. InstantSearch+'s overall dashboard and "feel" is outdated compared to Searchanise, which we hope will continue to improve.

Another point is customer service - the Searchanise team was very responsive and supportive of the few emails I sent. InstantSearch+'s service felt rather dismissive (a lot of one liners and ignoring some technical questions altogether).

Overall, both apps fall short of what's expected from a power search app. Searchanise wins on affordability, customer support, and a weak competitive field. We'd pay more if the search was more accurate, but, given current lack of core search accuracy, the app still falls short of its main purpose. For a great search example, a competitor like Wayfair's search bar perfectly reflects user intent within the furniture/decor industry (but who knows how many times more they've invested into their technology).

Froystore
United States
Over 2 years using the app
July 5, 2019

We use this app the manage and make searches easier and clear results. Any issues we've experienced have been resolved promptly by their support team.

The Flood Gallery
United Kingdom
Over 2 years using the app
Edited April 29, 2024

I had an issue with the product view, and they quickly contacted me and resolved the problem. Excellent support service. They're my lifesavers! Thank you very much.

Quick Informatica S.A
Argentina
Almost 2 years using the app
Searchanise replied February 7, 2024

Thank you for sharing your experience with us! We're glad to hear that our support team was able to assist you promptly and effectively in resolving the issues you encountered during setup. It's great to know that the app is now meeting your expectations and working well for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Best regards,
Searchanise team

Edited March 6, 2023

The app support we've experienced so far from the team has been excellent, especially Ksenya who has been really supportinve. They have been very helpful and very quick and responsive to queries.
I would receommend them and their app to any business looking for smart filtering and bespoke functionality.
Thanks Again.

MyGroovyPlace
United Kingdom
Almost 2 years using the app
Searchanise replied February 7, 2023

Hello,

Thank you for your review! We are happy to see our app and our team left such a great impression.

In case you need our help further, please make sure to let us know. We are always here for you!

Best wishes,
Searchanise team

April 18, 2018

Very useful! We are still trying it, it helps to find any product including those missed written!

Pilgrimcl
Chile
Over 1 year using the app