Reviews (1,696)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for enhancing search functionality, especially in stores with large inventories. It offers advanced features like real-time sync, personalized results, and sorting by best-sellers, along with voice search and custom tag-based filters. The setup is easy, customization options are robust, and the design is modern. The support team is responsive and skilled, often providing custom coding solutions.
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This app has many bugs
The Customer service never lets you know whenever they have big issues
the customer service is also very bad and answers once every 3 or 4 days
please DO NOT install this app have many other apps on the market better than them
DO NOT INSTALL THIS APP!!
Hello,
We are truly sorry your experience with Searchanise was so frustrating! Unfortunately, our system does have bugs sometimes, yet we are always ready to look into the issues and provide a solution. When it comes to global problems, our infrastructure team is constantly working on improving our service. We appreciate your idea of notifications in such cases. We will look into it with our team to see what we can do here.
As for slow response speed, we are facing a high load of tickets these days. We are sorry you had to wait! Our support team is working on addressing all our clients' questions and issues right now so we can improve the situation with the long response time. We are also hiring more people to make sure such problems don't happen further.
Best wishes,
Searchanise team
Going down on Black Friday does not look good. We will be removing the app once the weekend is over
Hello,
We are very sorry to see our recent issue affected your store! As we see, now it's fixed by our developers. Nevertheless, we understand that it's not okay to have such issues on Black Friday. Our main priority now is to examine all the details of this situation not to let this happen again.
We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. If you can give us another shot, we will do all we can to be better for you. We hope we can talk to you soon!
Best wishes,
Searchanise team
What an incredible app and company with incredible people like Sophia M.
Their app was my third attempt to add a sort and filter to my store and it was proving difficult and tedious a task but Searchanise has totally solved my problem and more.
What best is that I needed custom code adding to make a change to my collection and, on a Saturday, I got a reply within minutes with the custom code snipped I needed to add which I've implemented and worked first time!
You don't experience this level of service everywhere so I'm grateful and impressed - Highly recommend this app and company, thanks you Sophia!
Thank you so much for your kind words! We’re thrilled to hear that Searchanise has solved your needs and that Sophia was able to provide quick and effective support. Your recommendation means a lot to us! If you need any more assistance in the future, feel free to reach out.
Best regards,
Searchanise team
Great support from the Searchanise team. I've had the app on my store for some time anow and Elijah helped me with layout issues when I changed to a new theme recently. Super-fast response and quick resolution
Thank you for sharing your experience! We’re glad to hear that our team could assist you with your theme transition and quickly resolve the layout issues. Providing helpful and efficient support is important to us, and we're happy it made a difference for you. If you ever need further assistance, feel free to reach out.
Best regards,
Searchanise team
Powerful filter and search app with granular control over almost any aspect you can think of. Fairly priced so that even small companies can have access to these tools. Excellent and prompt customer service. Sophia gladly spent a lot of time creating a modification that we needed.
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you're enjoying the flexibility and control that our app provides. It's great to know that you find it fairly priced and suitable for your business needs.
If you need any further assistance, feel free to reach out. We're always here to help!
Best regards,
Searchanise Team
The Searchanise.io customer service team is excellent. They successfully made the changes we couldn't implement on the front end. Although there might be a bit of a learning curve, the Searchanise team is always ready to help if you reach out. Overall, it's a great app, and we would recommend it.
Thank you for the great feedback! We’re thrilled to hear that our team was able to assist with the changes you needed. We understand that there can be a learning curve, but we’re always here to help you along the way. We appreciate your recommendation and look forward to continuing to support you!
Best regards,
Searchanise team
Excellent customer support!
The support team was very responsive and helpful in implementing the collection filters. They provided clear instructions and multiple solutions to choose from.
Their method worked perfectly for our needs, and the setup process was straightforward.
While we're still exploring additional features, the basic implementation met our requirements and the support experience has been outstanding.
Thank you so much for your kind words! We're delighted to hear that our support team was able to assist with the collection filters and that the setup process was straightforward for you. It's great to know that the solution met your needs. If you have any questions as you explore more features, feel free to reach out, we're here to help!
Best regards,
Searchanise team
It is a great app with many features to make it exactly what you need.
Showing results from products, pages & blogs in a clear modern way
Excellent & fast customer service
Leo
lollygag.co
Thank you for your feedback! We're thrilled to hear that you find the app’s features valuable and that it meets your needs. It's great to know that our customer service team has provided you with excellent and prompt support. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Searchanise team
DO NOT INSTALL!
this app has so many bugs and the customer support is useless scammers
this app is should be taken off the Shopify store!
Hello,
We are sorry we made such a negative impression on you and we are devastated to see you consider our company to be scammers. Even though we indeed catch some bugs in our product, our development team is always ready to fix them as quickly as possible.
It's also sad to see you consider our support team useless. We are facing a high load of tickets right now, indeed. However, we are working on improving our response time by hiring more people. Therefore, our response time should increase soon.
If you ever decide to give us another chance, please email us at feedback@searchanise.io. We will be glad to change your opinion about us.
Best wishes,
Searchanise team
Searchanise servers were down for one hour on BLACK FRIDAY, meaning zero products were visible on my store leading to many thousands in lost revenue. Good going guys!
Hello,
We are extremely sorry to see our recent issue affected your store and your sales, especially on Black Friday. As we see, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%.
Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Dior, your customers will be redirected to the Search results page with all the products found for the ‘Dior’ search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it.
We surely understand that you were one of the clients who experienced a short-term problem with our app. That’s why we were open to discussing each case individually. As we see, we already contacted you via email to resolve this situation.
By the way, we appreciate you staying with Searchanise! It means the world to us and we will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at feedback@searchanise.io.
Best wishes,
Searchanise team