Reviews (1,696)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for enhancing search functionality, especially in stores with large inventories. It offers advanced features like real-time sync, personalized results, and sorting by best-sellers, along with voice search and custom tag-based filters. The setup is easy, customization options are robust, and the design is modern. The support team is responsive and skilled, often providing custom coding solutions.
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Great app. easy to use and get up and running, many features to help guide customers. Keep up the good work.
Thank you for the positive feedback! We're thrilled to hear that you find the app easy to use and full of helpful features. We'll continue working hard to bring you even more value. If you ever need assistance, we're here to help!
Best regards,
Searchanise team
Love having the ability to customize my filters. Support staff is very patient and helpful. Wish there were more indepth / video tutorials on how to use the features.
Thank you for your review! We're delighted that you appreciate the customization options and our supportive team. You can find more helpful tutorials on our help portal. If you have any more questions or need further assistance, please don't hesitate to reach out to us.
Best regards,
Searchanise team
The tool may be really powerful but when you are trying to set up your store and get it as quickly as possible and not having to go through a a full web developers course and getting 2 masters in order to do a task it will be much better.
If you know how to code and develop this may be a tool for you if not do not even try I read so much and not success at all.
We are truly sorry the setup process turned out to be so challenging! We appreciate your feedback here. We would be happy to receive more details from you on the app areas we can improve. It's always welcome!
By the way, we are eager to help you with all your questions. Our support team is always here for you and we also communicate with our developers daily when assistance requires more technical input. So, if you are ready to give us another shot, please contact us at feedback@searchanise.io
Best wishes,
Searchanise team
We have been using Searchanise on our website for a few months now. It has worked great and help is always available to you. We needed some assistance with settings and they were very quick to help. After a few months we had some questions and received prompt, helpful replies in less than an hour. We could not be happier with making the choice to use this APP.
Thank you for your wonderful review! We're thrilled to hear that Searchanise has been working great for your website and that our support team could assist promptly with your settings and questions. We appreciate your choice in using our app and are here to help with anything else you may need.
Best regards,
Searchanise team
this app works great and Ksenya support was very useful today
Thank you for your kind words! We're glad to hear that the app is working well for you and that Ksenya was able to assist you effectively. If you need any more help, we're always here to support you.
Best regards,
Searchanise team
Searchanise gave us everything our old search app was missing, and for a great price. The few customizations we couldn't accomplish through the app were handled by the support team. Great communication and turn around time. Highly recommended!
Thank you for your positive review! We're glad to hear that Searchanise has been able to meet your needs effectively. Our support team is here to assist with any customizations you require, and we're grateful for your recommendation!
Best regards,
Searchanise team
Searchanise team was extremely supportive on the setup process. They fixed any issues in a reasonable time and also customized according to my store theme. They have offered all these in my trial period. I am looking forward to working with them for a long term.
Thank you for your kind words! We're delighted that our team could assist you effectively during the setup and customize our widgets to your store’s theme. We’re excited to continue working with you long term. If you need anything else, just let us know.
Best regards,
Searchanise team
Terrible support, terrible app. Firstly the app never picked up any of our branding colours, so had to spend over an hour of my time manually adding them in multiple places and then testing on the front end. The results returned were poor and inaccurate. The results page showed some weird narrow block of two product columns on desktop with no setting to say three columns. The filters with metafields simply did nothing on the front end despite all my products having metafields. Absolute waste of my time and having sent 5 emails to your so called support team and only one answered, I decided to uninstall and look elsewhere. Don't bother replying with the standard "Please contact our support team" because I certainly will not and would be another complete waste of time since you rudely ignore emails anyway!
Hello,
After checking your ticket and all the emails we received from you, we can say that we sent you replies with an average speed of 53 minutes. We were never ignoring you, we needed some time to look into your problems to find a solution. Sadly, it wasn't fast enough for you and you continued our communication using inappropriate language (profanity) and insulted our support agents. In the end, we saw you uninstalled our app so we didn't get a chance to help you, unfortunately.
We are always here for our clients and we're eager to help with all the issues they might face with our service. We are sorry this whole situation ended up this way.
Best regards,
Searchanise team
thought this was a pretty decent app, until i realized that the search is leaving out half my products. when i search frying pan, and it doesnt show fry pan, that is rough
We’re very sorry to hear about the issues you’re experiencing with the search functionality. Ensuring accurate search results is important to us. Please reach out to our support team so we can investigate and resolve this for you as quickly as possible.
Best regards,
Searchanise team
this is one of the best apps must have if you have a lot products to sell. make customer easy to filter products.
Thank you for your wonderful review! We're glad to hear that our app is helping you, particularly in enhancing the customer shopping experience with easy product filtering. Should you have any further feedback or inquiries, please feel free to reach out to us anytime!
Best regards,
Searchanise team