Reviews (1,681)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer engagement and sales with its advanced search and sorting capabilities, especially for large product collections. It features customizable filters, real-time syncing, and maintains fast performance on both mobile and desktop. The support team is noted for their quick, effective assistance, even during off-hours, enhancing the overall user experience and making it a valuable tool for e-commerce operations.
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I had to remove app, after using it for some months: these the following problem I faced : 1) After different tests appear clear that app slow down the home page lot... I’d say 10 points on page speed 2) integrating it with loox review had the nice results to show stars on grid products but broken all the liquid.collection or something like that. The products on grid lost the “add to chart option ...
Hello,
Thank you for taking time to leave us a review. We always take the reviews seriously and we are really sorry that you experienced such issues while using our app.
Our ...
Update Sept 6: They have now offered to help me with video support when I initially asked several times and was always denied. It took a very negative review for them to offer a normal level of support. I will look for another app that is easier to setup.
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I think their search and filters would work well if I could set them up correctly. I spent months of emailing back and forth with ...
Thank you for taking the time to share your experience. We're very sorry to see your experience with our app was far from pleasant! It's the last thing we'd like our clients ...
Useless app I have ever seen on Shopify App store. After installing this app on the store, user cannot proceed from cart page to checkout page. It writes unnecessary codes on your store which messes the entire user experience. Don't download this, if u use u will not get orders. Because user cannot proceed from cart page to checkout page. Useless and brainless people
Hello,
Thank you for taking the time to leave your feedback.
We are really sorry that you faced the issue that affected the checkout. From your communication history with our ...
Stuck at re-indexing and unable to load any collection pages. I am unable to even disable the app and we are bleeging visitors. Support hasn't yet gotten back and its been a few hours.
Hello,
Thank you for your feedback. We are deeply sorry for such an uncomfortable situation and the inconvenience you were exposed to.
We faced a technical issue of which the ...
the quality of this filter is very low. we have paid for it but it is not working as expected. Also, the price is not comparable to the features.
Hello,
Thank you for leaving your feedback. We are also sorry to see you disappointed by our features and our price.
We appreciate you as a client and your willingness to ...
It's show fake price :-( in discription a very bad experience i face in my life. After free trial it required more then $18 per month and free version is not working.
Hello,
Thank you for sharing your feedback with us. We sincerely apologize if our pricing confused you. We've tried to reach out to you via email but unfortunately we didn't ...
Hello
i am trying to contact Smart Search & Instant Search team but no result found.
i want some changes in my site for searching thats why contacting this team but no results
Hi,
Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary ...
very bad customer support. I have contacted them to help out with several issues with the setup but they literally never replied to you!
Hello,
Thanks a lot for your feedback. We apologize for a delayed reply that made you think we did not respond to our clients' emails. It's also very sad to see that ...
Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after ...
Hello,
Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated.
We ...
The app is really cool BUT the support is SLOWEST EVER. I have been waiting more than a 24h for a response to my request about problems with installing the widget and what do you think. I received an email that everything works, although the widget did not work correctly on the site. I wrote a few more letters and still haven't received any more response.
Hello,
Thanks a lot for sharing your feedback about our app and support service.
We are truly sorry that you had such a bad experience with our app and we didn't have a ...