Reviews (1,681)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and sales with its advanced search and sorting capabilities, especially for large product collections. It features customizable filters, real-time syncing, and maintains fast performance on both mobile and desktop. The support team is noted for their quick, effective assistance, even during off-hours, enhancing the overall user experience and making it a valuable tool for e-commerce operations.

November 6, 2020

I had to remove app, after using it for some months: these the following problem I faced : 1) After different tests appear clear that app slow down the home page lot... I’d say 10 points on page speed 2) integrating it with loox review had the nice results to show stars on grid products but broken all the liquid.collection or something like that. The products on grid lost the “add to chart option ...

Alla Violetta Boutique
Italy
3 months using the app
Searchanise replied November 6, 2020

Hello,

Thank you for taking time to leave us a review. We always take the reviews seriously and we are really sorry that you experienced such issues while using our app.

Our ...

Edited September 6, 2023

Update Sept 6: They have now offered to help me with video support when I initially asked several times and was always denied. It took a very negative review for them to offer a normal level of support. I will look for another app that is easier to setup.
__________
I think their search and filters would work well if I could set them up correctly. I spent months of emailing back and forth with ...

The Eczema Company
United States
2 months using the app
Searchanise replied September 6, 2023

Thank you for taking the time to share your experience. We're very sorry to see your experience with our app was far from pleasant! It's the last thing we'd like our clients ...

May 20, 2021

Useless app I have ever seen on Shopify App store. After installing this app on the store, user cannot proceed from cart page to checkout page. It writes unnecessary codes on your store which messes the entire user experience. Don't download this, if u use u will not get orders. Because user cannot proceed from cart page to checkout page. Useless and brainless people

Meghvi
India
About 2 months using the app
Searchanise replied May 23, 2021

Hello,

Thank you for taking the time to leave your feedback.

We are really sorry that you faced the issue that affected the checkout. From your communication history with our ...

January 22, 2021

Stuck at re-indexing and unable to load any collection pages. I am unable to even disable the app and we are bleeging visitors. Support hasn't yet gotten back and its been a few hours.

Fleur & Co
Canada
About 1 month using the app
Searchanise replied January 28, 2021

Hello,

Thank you for your feedback. We are deeply sorry for such an uncomfortable situation and the inconvenience you were exposed to.
We faced a technical issue of which the ...

June 7, 2022

the quality of this filter is very low. we have paid for it but it is not working as expected. Also, the price is not comparable to the features.

Cetrix Technologies LLC
United States
28 days using the app
Searchanise replied June 16, 2022

Hello,

Thank you for leaving your feedback. We are also sorry to see you disappointed by our features and our price.

We appreciate you as a client and your willingness to ...

September 2, 2021

It's show fake price :-( in discription a very bad experience i face in my life. After free trial it required more then $18 per month and free version is not working.

thefifthwall19
Pakistan
21 days using the app
Searchanise replied September 2, 2021

Hello,

Thank you for sharing your feedback with us. We sincerely apologize if our pricing confused you. We've tried to reach out to you via email but unfortunately we didn't ...

July 25, 2020

Hello
i am trying to contact Smart Search & Instant Search team but no result found.
i want some changes in my site for searching thats why contacting this team but no results

Fabcurate
India
4 days using the app
Searchanise replied July 27, 2020

Hi,
Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary ...

June 25, 2021

very bad customer support. I have contacted them to help out with several issues with the setup but they literally never replied to you!

Love Memora
Malaysia
3 days using the app
Searchanise replied June 16, 2022

Hello,

Thanks a lot for your feedback. We apologize for a delayed reply that made you think we did not respond to our clients' emails. It's also very sad to see that ...

August 3, 2021

Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after ...

GSGonline
China
2 days using the app
Searchanise replied August 10, 2021

Hello,

Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated.

We ...

February 10, 2022

The app is really cool BUT the support is SLOWEST EVER. I have been waiting more than a 24h for a response to my request about problems with installing the widget and what do you think. I received an email that everything works, although the widget did not work correctly on the site. I wrote a few more letters and still haven't received any more response.

roomtery
United States
1 day using the app
Searchanise replied February 16, 2022

Hello,

Thanks a lot for sharing your feedback about our app and support service.

We are truly sorry that you had such a bad experience with our app and we didn't have a ...