Reviews (1,667)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants value this app for enhancing customer experience by improving search functionality, boosting sales, and reducing checkout time. Key features include advanced filtering, real-time synchronization, personalized search results, and built-in analytics. The app supports custom code adjustments for deeper customization. Performance is praised for speed, reliability, and easy integration with existing systems and themes. The support team, including members like Mary, Ksenya, Julia, Maria, and Sophia, is frequently commended for their responsiveness, knowledge, and proactive solutions, assisting with setup, customization, and troubleshooting. Merchants highly recommend this app for its positive impact on businesses, valuable features, and exceptional customer support.
Refine
-
By rating
Great app and even better support! I had an issue and the support given was outstanding!
Thank you for your feedback! We're thrilled to hear that you're enjoying our app and that our support team was able to assist you effectively. If you ever need further assistance or have any questions, feel free to reach out to us. We're here to help!
Best regards,
Searchanise team
très bon service client, vous aide a personnalisé votre visuel pour que tout corresponde parfaitement, nickel
Thank you for your feedback! We're delighted to hear that our customer service has been helpful in customizing your visual to meet your needs perfectly. If you need any further assistance or have more customization requests, feel free to reach out!
Best regards,
Searchanise team
5 days trial gone: The app works stable, and the theme is not broken.
Positive:
- well designed, with a hundred settings, admin panel comfortable to use both on mobile and PC.
- great analytics. It gives more information about internal search performance than native Shopify reports
Negative:
- support is dead. except autoresponder no answer for 4 days.
- Filters in the collection you can't use because the app automatically switches to some weird collection design. And there are no settings to change it. So I can't disable the native Shopify search and filter app
- Integration with Langify does nothing
- Integration with Ryviu does nothing
- a high price for use. without support, it can be less $15 monthly
Thank you very much for your detailed review! We truly appreciate it.
It's great to know our admin panel is easy to use and that our Analytics section offers all the info you need.
As for the negative aspects you described, I should say we're sorry we caused you any sort of inconvenience. We're eager to improve so let us address all the points one by one:
1. Support. We apologize for making you wait! We are currently working on the response speed so we will do all we can to make you see the improvement soon.
2. Filters on collections. This feature is our Search results widget so that's the reason why the design might be different when you enable our Filters on collections. The good news is we're always ready to help with it. We already asked you about it via email so we will gladly look into it once we receive the needed details.
3. The Langify and Rivyo integrations should work correctly so we will be happy to look into your particular case further.
4. Price. We're sorry to see it seems too high for what you get. As for support, we will surely improve this aspect. Plus, we can further discuss the price via email if you want.
Thank you!
Best wishes,
Searchanise team
I have trouble with set up app. I've needed some help setting up more detailed functions, but the support team have been helpful at all times.
Thank you for your feedback! We're glad that our support team was able to assist you promptly. If you encounter any further difficulties or need assistance with additional functions, please don't hesitate to reach out to us. We're here to help!
Best regards,
Searchanise team
Generally works excellently at a great low cost. Sometimes I've needed some help setting up more detailed functions, but the support team have been helpful at all times
Thank you for your positive review! We're glad to hear that you find our app excellent and cost-effective. We're delighted that our support team was able to help you whenever needed.
If there's anything specific you'd like to see improved or any additional features you wish for, feel free to share your thoughts with us. We're committed to enhancing your experience.
Best regards,
Searchanise team
This app very helpful
Thank you for your feedback! We're glad to hear that you find our app helpful. If you have any questions or need further assistance, please feel free to reach out to us.
Best regards,
Searchanise team
Love the depth of customizable features and the help I have recieved to adjust the app to my store and my requirments has been amazing! Thankyou so much to Valerie for the help, patience and quality of work!
Thank you for your wonderful review! We're glad to hear that you love the customizable features of our app and that our support team has been helpful in tailoring it to your store's needs. If you need any further assistance, feel free to reach out.
Best regards,
Searchanise team
Great support
Thank you for your feedback! We're thrilled to hear you had a great experience with our support team. If you need any further assistance, feel free to reach out anytime.
Best regards,
Searchanise team
Sehr nützliche App und vor allem grossartiger Support. Anliegen werden schnell bearbeitet und es wird genau auf die Bedürfnisse eingegangen. Grossartige Arbeit des Support-Teams!
Thank you for your great review! We're glad to hear that you find our app useful and that our support team has been able to meet your needs quickly and effectively. Your kind words mean a lot to us. If you have any further questions or feedback, please let us know.
Best regards,
Searchanise team
It's overall a good app, but it has no defense against internal site search spam.
We used to do merchandising through the app, like redirecting some terms, adding synonyms for common misspellings, etc. That was doable with 5-50 searches a day. The analytics were great for identifying opportunities to improve.
However, a few months ago, we started getting 2,000-7,000 searches per day, virtually all automated internal site search spam. This made the analytics useless, and we've been unable to find any solution to block these visits.
Shopify is unable to help, apps that block visitors do not help, and Searchanise has no spam defenses at all.
At this point, the app is still good as a search app, but we're unable to keep refining it, so we'll likely be moving on from this app to something not so easily exploitable.
Thank you for your feedback! We're glad to see that you're mostly enjoying our app.
As for the spam-defending situation, we understand your concerns. Spam attacks can harm the Analytics reports and also the search experience. We're sorry it happened to your store! One of our agents recently got back to you via email with a suggestion we can offer in this case. We hope the IP blocking setting helps in some way.
Please come back to us via email at feedback@searchanise.io if you have any other ideas or if you have any new questions. We are always glad to help!
Best wishes,
Searchanise team