Reviews (1,678)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing search and filter capabilities in online stores, noting its ability to manage large inventories and improve product discoverability with features like voice search and real-time sync. The app is praised for its modern design that integrates well with various themes and maintains website speed. Support is highlighted as responsive and knowledgeable, providing quick solutions and customization options that allow merchants to tailor search settings to their specific needs.
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AVOID!
Unsatisfactory experience.
The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes.
I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear.
Estimated losses just this year 30k + from this app.
Don't answer phone number
Doesn't reply to emails
Turns chat off when down
We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated.
Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened.
As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time.
We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you.
Best wishes,
Searchanise team
This app very helpful
Thank you for your feedback! We're glad to hear that you find our app helpful. If you have any questions or need further assistance, please feel free to reach out to us.
Best regards,
Searchanise team
We use this app for our site's search features as well as filters on collection pages. It works incredibly well, very easy to set up and integrate with your theme. So many customisation options to adjust it exactly how you like it! We had quite a bit of custom code we wanted to adjust the product grids and their customer service was extremely helpful, fast, and efficient. Thanks to Sophia and Maria they were so helpful!
Thank you for your positive feedback on your experience with Searchanise! We're glad to know that our app meets your search and filtering needs seamlessly. It's great to hear that our customer service, especially Sophia and Maria, have been helpful for you. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
Searchanise team
Love the depth of customizable features and the help I have recieved to adjust the app to my store and my requirments has been amazing! Thankyou so much to Valerie for the help, patience and quality of work!
Thank you for your wonderful review! We're glad to hear that you love the customizable features of our app and that our support team has been helpful in tailoring it to your store's needs. If you need any further assistance, feel free to reach out.
Best regards,
Searchanise team
Best Shopify app by a large margin. To be able to offer Google-like search in our store was one of the best decisions we have made and we believe has been a factor in differentiate ourselves from competitors. In depth configuration, simple UI, great customer support, and always keeps customers up to date on updates and feature releases. I look forward to continues improvement on the service!
Thank you for your fantastic review! We're thrilled to be your top choice for Shopify apps. We're delighted you appreciate our configuration, UI, support, and regular updates. Your satisfaction drives us, and we're committed to continual improvement. If there's anything else we can do to assist you, please feel free to let us know!
Best regards,
Searchanise team
Sehr nützliche App und vor allem grossartiger Support. Anliegen werden schnell bearbeitet und es wird genau auf die Bedürfnisse eingegangen. Grossartige Arbeit des Support-Teams!
Thank you for your great review! We're glad to hear that you find our app useful and that our support team has been able to meet your needs quickly and effectively. Your kind words mean a lot to us. If you have any further questions or feedback, please let us know.
Best regards,
Searchanise team
Great support
Thank you for your feedback! We're thrilled to hear you had a great experience with our support team. If you need any further assistance, feel free to reach out anytime.
Best regards,
Searchanise team
initially i was unimpressed by the layout and options. it did not match the style or our store. but after reaching out to support, they systematically addressed my design needs and after about a week, we got to a good place. the search function works well
Thank you for sharing your experience! We're always glad to help with customizing our widgets to better suit your needs.
We're delighted that the search function is now working well for you. If you have any more feedback or need further assistance, please feel free to reach out. We're here to help!
Best regards,
Searchanise team
After a long search, I finally found an app that meets my needs. The individual setting of the filters is very convincing. Very easy to use and super fast support. I am very convinced
Thank you for sharing your experience! We're thrilled to hear that our app meets your needs and that you find the individual filter settings convincing and appreciate our quick support. Your satisfaction means a lot to us!
Best regards,
Searchanise team
We're launching our new website on Shopify. We decided this search app because all of the features that it came with and worked it for our extensive catalog size. This was a recommendation from our developers. I've reached out to the app support various times in the past month, and they have been super effective and helpful at getting the app working with our theme features. Everyone I have spoken with through email has been super quick and transparent. The app lends itself to be very customizable. We were able to get the search results page to match with our theme and integrated into our collections pages. Thanks Ksenya & Maria!
Thank you for choosing Searchanise for your new Shopify website! It's fantastic that our support team, particularly Ksenya and Maria, could assist you effectively and transparently in getting the app working seamlessly with your theme features.
If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to ensure your experience with Searchanise is excellent.
Best regards,
Searchanise team