Reviews (1,696)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for enhancing search functionality, especially in stores with large inventories. It offers advanced features like real-time sync, personalized results, and sorting by best-sellers, along with voice search and custom tag-based filters. The setup is easy, customization options are robust, and the design is modern. The support team is responsive and skilled, often providing custom coding solutions.
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In theory, I like this search quite a bit, but with nearly 1000 products already on site, it's hard to go and create new tags and also create new filters.
Really wish filters could be re-ordered, or if they can, make it more intuitive.
We will continue to test it and write a revised review once fully implemented.
Thank you for sharing your experience with us! We appreciate your feedback regarding the challenges you've encountered. Regarding tags, it's important to clarify that our application doesn't create new tags but rather pulls values from existing tags created in your Shopify products.
As for filters, we'd be more than happy to assist you with creating new filters and reordering them. We understand the importance of having intuitive features and are continuously working to improve our platform to better meet your needs.
We're here to assist you throughout your testing process, and we look forward to hearing more about your experience once the implementation is complete. If you have any further questions or suggestions, please feel free to reach out to us.
Best regards,
Searchanise team
Working well for us and the support team has been so far very quick and efficient in replying to our questions and requests!
Thank you for sharing your experience! We're delighted to hear that our app is meeting your needs and that you've found our support team helpful. If you ever have any further questions or requests, don't hesitate to reach out to us. We're here to assist you!
Best regards,
Searchanise team
Yuriy's and Stacy's work was absoultly helpful and with a lot of patience and professional care. thank you
Thank you for your kind words! We're delighted to hear that Yuriy and Stacy provided you with helpful and professional support. We'll make sure to pass along your appreciation to them. If you have any further questions or need assistance in the future, don't hesitate to reach out.
Best regards,
Searchanise team
This app is incredibly efficient and user-friendly. the search results are consistently relevant and accurate. The app's speed is impressive, ensuring a seamless experience for users. The support team is very supportive. Overall, a fantastic tool that simplifies information retrieval effortlessly.
Thank you for your wonderful feedback! We're thrilled to hear that you find our app efficient and user-friendly, and that the search results meet your expectations. Our team is dedicated to providing excellent support, and we're glad you've had a positive experience with us. If you ever need further assistance, feel free to reach out. We're here to help!
Best regards,
Searchanise team
AVOID!
Unsatisfactory experience.
The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes.
I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear.
Estimated losses just this year 30k + from this app.
Don't answer phone number
Doesn't reply to emails
Turns chat off when down
We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated.
Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened.
As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time.
We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you.
Best wishes,
Searchanise team
Thank you, Searchanise team for the top level support with our multiple demands for customization. We believe this makes THE difference in the end.
The search engine is extremely fast and accurate, while the backend settings are intuitive enough to be used by non-dev users.
A world of possibilities is opening to index your website content with a top level quality App and Team!
Thank you for your wonderful feedback! We're thrilled to hear that you're satisfied with the level of support we provided for your customization needs. Ensuring that our customers receive tailored solutions is a top priority for us, and we're glad we could meet your expectations in this regard.
It's fantastic to know that you find our search engine to be fast and accurate, and that our backend settings are intuitive for both developers and non-developers alike. We strive to make our app user-friendly for everyone.
We're grateful for the opportunity to be part of your journey. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Best regards,
Searchanise team
I had a small issue to fix but the support team were highly responsive, helpful, and fixed the issue promptly. Recommend.
Thank you for your kind words! We're glad to hear that our support team was able to promptly resolve your issue. Your recommendation means a lot to us. If you ever need further assistance, please don't hesitate to reach out.
Best regards,
Searchanise team
A fabulous app. Has made a huge difference to my store and the support is quick and responsive from Umida and team. Thank you so much. A great app!
Marie
Love Amber x UK
Thank you, Marie, for your wonderful feedback! Our team, especially Umida, greatly appreciates your kind words about our support. If you ever need further assistance or have any questions, don't hesitate to reach out to us. We're here to help!
Best regards,
Searchanise team
We love this app; easy to use. The search result is intelligent and fast. Customer support is excellent! Very happy customer.
Update* Recently, we have had some problems with our online theme not allowing the customer to use the search function properly when viewing the site on mobile mode. Without asking Searchanise for help, they actively fix the problem, so now my mobile customer is very happy. Thanks a lot, Searchanise!
Update* The latest app update broke the layout of the search result page; the support was excellent in resolving this issue and getting our site back up and running in no time.
Update (2024): We decided to use their collection filter features. After two days of testing and setting it up on our site, I have to say that this product is very robust and flexible, meeting all my needs when it comes to setting up all our collection filters properly. It takes a little bit to learn, but with their fast support, it was a breeze.
This app itself works great - what's even better is the customer support that they give! Whenever I have a question, update or issue they respond quickly and their help always gives a fix to my issue!
Thank you for your kind words! We're delighted to hear that you're satisfied with both our app's performance and our customer support. Providing prompt assistance and effective solutions is our top priority, and we're always here to help whenever you need us. If you have any further questions or concerns, feel free to reach out anytime.
Best regards,
Searchanise team