Segment , 11 reviews
Their customer service basically doesn't understand any technology, but they basically can't provide any help. I wasted almost a month on this app and got nothing. Sales fell sharply. This app is not recommended, it's a huge pitfall, I contacted them over 30 times and everyone told me it's not their job and need to find an executive, it sounds ridiculous, no support
Thank you for sharing your feedback!
I can see several conversations have been open between your store and our team, but unfortunately our initiatives to jump on a call and assist live were denied.
We have provided you with the documentation needed to obtain the results that you were looking for and offered guidance to see the data that Littledata provides, but your interest was for something else.
We appreciate the time to leave a review - every piece of feedback helps us learn and get better.
Forget about all of the other CDPs. The only way to get raw data from source to destination is the tried and true Segmnent.io and this app does that great. Tech support is good and I even had a one-on-one Zoom with one of the founders. The data is good and syncs great. I wish I could give it 5-stars, but there is still work to be done as far as the following:
1. I keep getting connection errors to Shopify and to Google Analytics even though I see data flowing, the errors will not leave. I click Fix and they won't disappear and tech support can't figure it out.
2. The old UA Tag is used instead of the new GA-4. I know it's in beta, but still a bit of a ding seeing the new GA has bee out for a while.
Hey! Thank you for taking time to provide some feedback, we are always looking for ways to improve!
We are in the middle of refactoring the notification system so we can avoid the first situation that you pointed out.
Regarding your second point - we are close to releasing the GA4 destination, but unfortunately we were blocked by a few GA4 limitations.
We will most definitely be in contact when both are released.
We heavily rely on Littledata to stream our e-commerce events into our Segment pipeline. The team at Littledata are fantastic, always highly responsible and ready to help out with our custom requirements. We're never left without clear solutions. Thank you team!
Segment is essential to our store, Littledata did an amazing job with this app, works seamlessly, also the support team are incredible! Give a shot and be amazed at how easy it is to integrate Shopify data with Segment.
I'm not sure how we would have properly integrated with Segment without this app and without having Shopify Plus, so this was a life saver for our headless implementation! I really appreciate that they have dedicated documentation specifically for headless stores. The set up was a breeze and we will continue using this even when we're on Shopify Plus as it will save a lot of development time.
Utilizing Littledata's suite of event tracking and analytics informed our DTC strategies that took us from $0 in revenue to $150,000+ in less than 2 quarters. We're able to continually integrate more and more tools as we continue to grow thanks to the connections that Littledata provides. Littledata has also given us incredible support every step of the way. They knock it out of the park as our out-of-house analytics team.
The data stitch from our headless commerce store to segment and google analytics was seamless. App provides useful competitive benchmarks.
We have been using Segment by Littledata since the launch of our Shopify store and it works great. Their support is very responsive and supportive.
After struggling with a brittle client-side implementation and dropped ecommerce events for over a year, Littledata finally got us where we needed to be: reliable event data for critical ecommerce events out of Shopify Plus. This is the integration I wish had existed when we first started with Segment.
This app seamlessly integrated Shopify with Segment. All of our data is flowing seamlessly from Shopify into all of our destinations via Segment. Would highly recommend to any store looking to keep track of their data using a robust tool such as Segment.