Reviews (72)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
January 13, 2025

A very good system! The products are very high quality and easy to use or market. The online designer is super easy to handle and works very well. If you have any questions, the support is always available, even very quickly. We can only recommend the system and the app Selfnamed!

Shape Cosmetics
Germany
9 months using the app
Selfnamed replied January 21, 2025

Thank you for your review!

Edited January 9, 2025

** updated review ***

Following my initial review, the service has really improved. It appears that there are more staff working at Selfnamed now, previously I just received an email from the same person, but now there are different people replying. The speed of response is really quick now, and the team are helpful.

I put the problems I had earlier down to 'teething' problems. Looking towards success with Selfnamed now.

Set up my store and branded 66 products with Selfnamed. I did a test order on my store, and it went through fine. I did a further 3 orders to provide products to 2 UGC creators and 12 products to myself to photograph, and I had no end of problems.

The two UGC orders wouldn't fulfil. I reached out to the support team who kept on telling me the same thing (i.e. look at the reason) despite me telling them there wasn't a reason. They eventually sent a request to access my Shopify store, yet despite giving them access 3 working days (5 calendar days) ago, no one has logged into look at it.

This is really awful service - if these had have been customer orders I'd be screwed. I'm now deleting the Selfnamed products from my store and deleting the app.

Resnova UK Branch Ltd trading as rès növa
United Kingdom
3 months using the app
Selfnamed replied January 14, 2025

Thank you for the update!

January 18, 2025

First of all I'm impressed with the quality of their products. Everything is well-made, from creams and serums to packaging.
The app is incredibly easy to use, making it simple to manage orders and streamline operations. What truly stands out, though, is their customer support. I faced an issue with shipping caused by the courier, and even though it wasn’t their fault, the SelfNamed team (special thanks to Utpinjar!) went above and beyond to help me resolve it quickly and efficiently.
I’m very happy with the service and products, and I’ll definitely continue working with them. Highly recommended!

AKUA - Natural Skincare
Italy
3 months using the app
January 7, 2025

Selfnamed is an excellent app for anyone looking to sell high-quality, customizable skincare products. The organic and vegan formulas are a big plus, and the dropshipping process is smooth and efficient. The label customization feature makes branding easy and professional. While the product quality is impressive, occasional technical glitches and response times from customer support could be improved. Overall, it's a great tool for building a personalized skincare line.

Koryo Skincare
Germany
3 months using the app
Selfnamed replied January 14, 2025

Thank you for your review!

January 7, 2025

It's been an amazing experience. I cannot wait to see what the future holds for us all..

AnnAGA Luxury Skincare
United States
4 months using the app
Selfnamed replied January 14, 2025

To a great collaboration!

Edited December 30, 2024

Very happy with my experience so far. I have used their design service and they have been very accommodating towards my requests for some changes. I have also ordered some sample products and couldn’t be happier with the quality.

Kindof Good
United Kingdom
2 months using the app
Selfnamed replied January 14, 2025

Thank you for your message! Means a lot to us!

January 9, 2025

Selfnamed offers a great range of products, and integrating it into my Shopify store was seamless. The overall product quality is impressive, and I appreciate their wide selection. However, the fulfillment times are considerably longer than what they claim on their site, which has been disappointing. Another downside is not being able to update designs for product packaging on the fly—you have to remove the product entirely and add a new one with the revised design. While there’s definitely potential here, these drawbacks make the experience less smooth than I had hoped.

Silk&Echo
Netherlands
3 months using the app
Selfnamed replied January 14, 2025

Thank you for your honest feedback!

November 27, 2024

Very nice products and perfect customization options but terrible customer service, they answer once every 2-3 days, the customer support on their website see the chat but they simple do not care and they answer next day or even week.

Curaid
Cyprus
7 days using the app
December 19, 2024

very difficult to use app. customer service is not happening.

HumanKINDglow
United States
About 1 month using the app
Selfnamed replied December 20, 2024

Thank you for your honesty. Our team has reached out to you to help with the issues you've been facing.

June 28, 2024

As a business owner it was vital to find great skincare products for my customers that actually work. This is what I found with Selfnamed. It was easy to use and great for personalization for my brand. As one with little graphic arts skill when I ran into design issues their customer service was there to help along the way. I will use Selfnamed in the future for other businesses.

Bella Boss
United States
9 months using the app
Selfnamed replied August 22, 2024

Thank you for the feedback, Bella!