Reviews (19)
Refine
-
By rating
I have been using the app for 4 years and just added the Australia Post integration which works beautifully.
Andrew and Bivash are really listening to the feedback they receive and are very prompt in implementing fixes / improvements.
Thank you to the Team: I highly recommend this app.
This app is great. It saves me so much time. Customer service is great. Andrew helped me fix a few errors I had made with in hours of me needing help. He also took the time to step me through using the app so it can be even more effective for my needs.
no way to cancel the subscription.... ridiculous
As for any Shopify app the subscription is canceled when the app is uninstalled. Please contact us directly to request a refund if you have been unaware that this is the process.
sendle service is very disappointing. I would not recommend it to anyone who cares about their reputation.
Our first ever shipment has so far taken over 25 days to be delivered and still no one knows where it is. The customer service is not responsive and it seems the agents do not know what they are doing!
I suggest to stay away and do not waste your money on Sendle.
Thank you for your review. Just to clarify, we are Joovii, an independent app developer that built an app to connect to Sendle and not Sendle itself. While we can reach out to Sendle and push them to address merchants issues, I'd ask you to reconsider your feedback and score regarding the app itself rather than mark us against Sendle's performance.
I did experience some basic technical challenges Andrew from customer service was very helpful in dealing with the issue .
Very happy with the shipping app which allows me compare pricing between different providers
So I found this App is perfect. Some APP allow you to track the items but you cant buy label and some do other way, but this APP will do all at once place. Team support is very quick . Thank you Andrew for always helping us when we needed.
Highly Recommended
the worse app, no customer service. do not waste your money. We have emailed few times for help but no response. Sendle should do something or we are moving to another provider.
Thank you so much to Andrew, who helped me right away to get my website back on track very easily today. He was very prompt and easily fixed my problem. I am very grateful for his easy advice and quickly organized my postage on my website. Thank you again for your work Andrew.
I am very happy with the APP and especially with the support provided by Andrew, who has been great to work with. The integration with Shopify works seamlessly and I especially love the continuous tracking feedback for me and for my customers. I would highly recommend Sendle for anyone looking for quick and reliable shipping of smaller size parcels (<120cm longest dim) across all Australia and New Zealand.
Honestly, don't bother using this app. Since Addition stopped their official app, we had to migrate to this. API returns $0 for some zones that are major hubs (Like some UK addresses that worked fine prior). Support don't respond to any of their channels and we have raised multiple requests that fell on deaf ears. Hopefully they read this and turn things around in future releases.
Thanks for you review. One thing that you may not be aware of is that due to COVID, Sendle removed support for larger items to the UK (over 2kg). This may be the reason you now receive $0 for those zones. We would be happy to check why you are not receiving the quoted amounts from the Sendle API as expected. As you can imagine we dont alter these, we simply pass through product weight information along with pickup/destination. Please reach out directly on info@joovii.com and we will take another look.