I have been using Sendle last one year and usually send my products to USA.
Recently i got a problem with every single postage because they don't arrive our customers on time.
I can not reach to customer service and don't seems like app doesn't work 100% too.
Please understand that we are an independent app developer providing this integration to Sendle and not able to impact your deliveries with Sendle. We do have contacts there and if you would like we can connect you to get answers on that issue. That said i notice you mention it seems like the app may not work at times and we would be very keen to assist with any issue there if you could contact us and direct your feedback toward the app itself.
Thanks, Team Joovii
Sendle Booking App works great! Lots of new features including uploading our product dimensions in bulk for quoting and booking.
Top Gear Marine
We use the Joovii Sendle app so we can utilise our own account for Sendle rates and bookings. We find the quoting very accurate since the dimensions feature was added recently. Support have been quick to respond and helpful. Thanks Joovii for a great app!!!
Tried this app, it then says you must pay your shopify store annually to be able to use. Sendle must have another workaround for this to use carrier shipping rates.
Actually it's a Shopify policy that to use carrier calculated shipping services you must either upgrade your plan, or pay your Shopify plan annually. Unfortunately we have not found any way to avoid that constraint.
LIGHT & GLO
the worse app, no customer service. do not waste your money. We have emailed few times for help but no response. Sendle should do something or we are moving to another provider.
Vertere Skin Care
We had a HORRIBLE experience with this app. Sendle's support doesn't actually support the Sendle app. If you have any issue whatsoever with the integration with Shopify, Sendle's 'support' tells you to email Joovii. We were paying for the app in Shopify, and it never worked correctly. First they tell you to go to Sendle's Dashboard outside of Shopify and initiate the Shopify integration there; we did that. We received our API data, input that into Shopify, and the app still did not work correctly. Sendle's support said we should be able to print shipping labels from Shopify, yet we could not. At that point they directed us to contact Joovii and we did so on June 4. It is now June 23 and Joovii still has not replied to our support request to fix this issue - and Sendle's support can't fix any integration problems. When we would randomly open the Sendle Dashboard outside of Shopify, orders would be there but the weights would be incorrect - one was 3x higher than what it should have been. Sendle doesn't allow any corrections to be made - it's all or nothing, so if there's an error you have to cancel it completely and MANUALLY re-enter the information. It is way to clunky, not user-friendly, and there is zero tech support. We love the idea of it but this app has a lot of work to do to actually be useable. We're sticking with PirateShip.
Hi, Apologies to hear your experience with our app was poor. Unfortunately I think the Shopify support team often confuse our app with Shopify shipping and also Sendle dashboard integration and don't always give the best advice. I've looked for a ticket but not seen one in our system, however if you email firstname.lastname@example.org directly I believe we can address the confusion here. You are definitely able to book from an order in Sendle and print the label. There should be no manual entry even after a canceled order. I hope that you are able to reach out directly and i'm certain we can solve the issues faced.
I have entered my API and Sendle ID and re-install the app but still calculated shipping rates is not shown at Checkout.
Hi, There is an additional step you may be missing which is to select the Sendle App and assign it in shipping zones area. If you need further assistance on setting that up please contact us at email@example.com.
Honestly, don't bother using this app. Since Addition stopped their official app, we had to migrate to this. API returns $0 for some zones that are major hubs (Like some UK addresses that worked fine prior). Support don't respond to any of their channels and we have raised multiple requests that fell on deaf ears. Hopefully they read this and turn things around in future releases.
Thanks for you review. One thing that you may not be aware of is that due to COVID, Sendle removed support for larger items to the UK (over 2kg). This may be the reason you now receive $0 for those zones. We would be happy to check why you are not receiving the quoted amounts from the Sendle API as expected. As you can imagine we dont alter these, we simply pass through product weight information along with pickup/destination. Please reach out directly on firstname.lastname@example.org and we will take another look.
The Sendle app is working fine. It’s the couriers that are letting the side down. Waiting to talk to Shopify.
Hi, It looks like your issue is with the performance of actual Sendle shipments rather than the integration functionality supplied by us (Joovii) as developers of this App. We have reached out to Sendle with your store details and our contacts there have committed to contacting you to solve the pick up / delivery issues you are facing. As a Sendle customer myself I can attest that the individual courier drivers are excellent 99.9% of the time. If my assumption is correct and it is Sendle that you are disappointed with rather than our app, we would appreciate you reconsidering this review and to rate the app accordingly with the performance of the app alone. Thanks, Team@Joovii