Sendle Shipping , 16 reviews

Overall rating
4.6
Counts per rating level
  • 56% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 38% of ratings are 1 stars
Edited January 8, 2024

I did experience some basic technical challenges Andrew from customer service was very helpful in dealing with the issue .
Very happy with the shipping app which allows me compare pricing between different providers

Ronita
Australia
About 3 years using the app
October 22, 2023

I am very happy with the APP and especially with the support provided by Andrew, who has been great to work with. The integration with Shopify works seamlessly and I especially love the continuous tracking feedback for me and for my customers. I would highly recommend Sendle for anyone looking for quick and reliable shipping of smaller size parcels (<120cm longest dim) across all Australia and New Zealand.

RediShade AU
Australia
2 months using the app
October 24, 2023

Easy integration even for a novice like myself. Customer support is phenomenal. Rates are fantastic. Andrew is a top bloke. No issue is too big or too small. Super quick responses too.

Glamour Glow
Australia
2 months using the app
July 10, 2023

So I found this App is perfect. Some APP allow you to track the items but you cant buy label and some do other way, but this APP will do all at once place. Team support is very quick . Thank you Andrew for always helping us when we needed.

Highly Recommended

Muscle Station
Australia
About 2 years using the app
August 15, 2023

I am extremely grateful to have had Andrew assist me with all of my questions relating to using Sendle Shipping for my new website. There is customer service and then there is Andrew who is on a whole other level. It is difficult to receive this kind of online support at times but Sendle Shipping has been a breeze.

Stable-Ised Equine
Australia
12 days using the app
Edited October 15, 2023

Editing my 1 star review here and changing it to a 4, a lot of my initial issues were my fault not knowing where things were and with Sendle as a company (not the app itself). That said, there are still quite a few features that I'd love to see and would make this a 5 star app. A few of which are load speeds, being able to see the ordered items from the orders page and being able to switch to drop off instead of pick up within the order itself (instead of having to change the default in the settings).

plantworld.studio
Australia
13 days using the app
Joovii replied September 26, 2023

Hi, It seems that your main issue was with the courier service itself, more so than the app. At Joovii we aim to provide the best app we can, but as we are not Sendle, can only escalate delivery issues to our contacts at Sendle if you raise them to us. This app does support both pickup and drop off, you can select a default option and also apply your preference at the time of booking. We are 100% ready to support any issues with the app and also escalate to Sendle any issues with their delivery service.

July 12, 2023

Excellent service. Andrew helped me out with all my shipping needs and questions. This was a confusing process for me at the start and found their team super helpful to get started.

Radical Rc Hobbies
Australia
7 days using the app
March 9, 2023

Thank you so much to Andrew, who helped me right away to get my website back on track very easily today. He was very prompt and easily fixed my problem. I am very grateful for his easy advice and quickly organized my postage on my website. Thank you again for your work Andrew.

Serenity Love
Australia
6 months using the app
March 5, 2022

Hi,
I have been using Sendle last one year and usually send my products to USA.
Recently i got a problem with every single postage because they don't arrive our customers on time.
I can not reach to customer service and don't seems like app doesn't work 100% too.

Athletica Athleisure
Australia
About 1 year using the app
Joovii replied March 7, 2022

Hi,
Please understand that we are an independent app developer providing this integration to Sendle and not able to impact your deliveries with Sendle. We do have contacts there and if you would like we can connect you to get answers on that issue. That said i notice you mention it seems like the app may not work at times and we would be very keen to assist with any issue there if you could contact us and direct your feedback toward the app itself.
Thanks, Team Joovii

January 8, 2021

I have entered my API and Sendle ID and re-install the app but still calculated shipping rates is not shown at Checkout.

AusMart Xpress
Australia
11 months using the app
Joovii replied July 21, 2021

Hi, There is an additional step you may be missing which is to select the Sendle App and assign it in shipping zones area. If you need further assistance on setting that up please contact us at info@joovii.com.