Reviews (164)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for securely delivering digital content through Shopify stores, highlighting its ease of setup and seamless integration. The automation of digital deliveries has notably reduced customer service inquiries, and features like product bundling have enhanced sales. The customer support is praised for its responsiveness and effectiveness, even outside typical business hours. The app supports various delivery formats, offers PDF stamping, and allows easy management of product updates and access post-refund. Merchants find the pricing reasonable and appreciate the app's reliability in transactions and email deliverability, making it a cost-effective solution for handling digital products.
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The app works well but support seems to be non-existent. I wrote SendOwl through their "contact us" section a few days ago and have never heard back. I have customers telling me (after I sent out an update to my digital download with an automatic update notice from SendOwl) that they're getting messages stating the "website isn't safe". Tried contacting SendOwl to see why my customers would get these notices and I've never heard back. The app is great but support doesn't seem to be there.
I have been using Sendowl for more than 3 months now without any hiccups. It does everything I need it to.
We love this app. Our store sells Adobe Photoshop and Illustrator files, and SendOwl is able to handle them with no problem. I would definitely recommend SendOwl for all of your digital products.
Works like a charm and very easy to set up and use. Awesome support and lot's of fantastic features.
Hi, thanks for the kind words and so glad to hear it's working so well for you!
We're here if you need us. Cheers, SendOwl.
Fantastic App!
Even with our slightly obscure use case it works brilliantly.
I can tell that membership levels have been thought through as there is absolutely something for everyone so if you want digital fulfillment you can rely on get this app!
The SendOwl app is working flawlessly for our downloadable eVideos. It's easy to configure including downloading the files from Amazon AWS. Excellent!
Amazing app could not survive without it. Plus support is very responsive and helpful.
Love it :) So easy to use and means I don’t have to send files to customers manually. Saves so much time - highly recommend it
We use this app to deliver digital files, and our store is digital-only. It's so much better than what Shopify offers and the price is very reasonable. I love the PDF stamping, the download limit options, ability to send free orders, option to bundle files, seamless integration with Shopify order confirmation page and emails, etc.
Email deliverability has been very good. The analytics are solid. It's clear they thought a lot about this app.
This is the only problem I have (and this may be a Shopify limitation): When I look at a product in Shopify, I can't see if there is a corresponding record in SendOwl. I don't know if a download is attached or not. And if I click the link on the Shopify Product page to add a digital file, SendOwl does not seem to know if I already have a digital file attached or not. So from what I can tell, the only way to know if you have attached a file to a Shopify product is to go into SendOwl and search for the product.
Overall a great product! Keep up the good work!
Unscrupulous seller is the first word that comes in mind. Recently I decided to cancel their service because I will not be using it anymore. I asked for a refubd because they charge in advance but they tell me I do not get a refund because I had orders for 1 day. They are charging me $49 for 1 day. You tell me what kind of developer this is.
You want automatic digital delivery? Go with fetchapp they don't charge you per item like SendOwl. They charge you for storage space which means you can have many items with licenses for free.
I was a SendOwl customer for almost 2 years and I got repaid for that loyalty by getting charged $49 for one day. Do yourself a favor and get another app.