Reviews (167)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its secure and efficient delivery of digital products like PDFs and software licenses. They highlight its user-friendly interface, responsive customer support, and features such as PDF stamping and license key distribution. It's noted for reliable performance and cost-effectiveness, supporting global sales with customizable email templates and seamless integration. Automatic updates and effective customer notifications are also valued.
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Pre-April 2025, I would give SendOwl 5 stars. Worked in the background, very reliable, did everything I needed.
At $15 /month it was great value for money. They probably undercharged, to be honest, so it makes sense for them to revisit their pricing in April 2025.
However, my new plan will be $159/month. This amounts to a 3% cut of my entire online business. No thank you. Not doing it.
I am currently looking for alternatives that will simply deliver digital downloads without charging MailChimp-like fees for it.
Thank you for the effective 5 star review for our underlying service. That mean a lot to us. Regarding the 3 starts on pricing - we believe our new pricing is balanced and fair for the reliability, scalability, uptime, etc. That said, we know it will not work for everyone. Please also note this is the first time in 15 years we have re-priced legacy merchants, and will not do it again. If there is anything we can do to earn your future business, can you pls reach out to us at support@sendowl.com to discuss your options?
The app works well but support seems to be non-existent. I wrote SendOwl through their "contact us" section a few days ago and have never heard back. I have customers telling me (after I sent out an update to my digital download with an automatic update notice from SendOwl) that they're getting messages stating the "website isn't safe". Tried contacting SendOwl to see why my customers would get these notices and I've never heard back. The app is great but support doesn't seem to be there.
Good: compared to what's out there it's pretty good.
Bad: when selling videos be warned that the thumbnail your customers will see when streaming is the very first image of your video. Sendowl have said they won't be changing this... How hard can it be to give us the choice of selecting a thumbnail for a video??
Bad 2: when selling videos be warned that the expand icon in the top right hand corner of the video when streaming is white. So if the background of your video is also white your customers won't be able to see the icon and won't expand... Again, seriously? How hard can our be to change the icon to a more customer friendly one??? Sendowl have said they won't be changing it...
So overall the customer service had been very poor... Shame because the app has potential but it needs to be at the top of its game to be the best and it still has some way to go before it gets there...