SendOwl , 161 reviews

Overall rating
4.5
Counts per rating level
  • 84% of ratings are 5 stars
    135
  • 4% of ratings are 4 stars
    7
  • 1% of ratings are 3 stars
    2
  • 2% of ratings are 2 stars
    3
  • 9% of ratings are 1 stars
    14
What merchants think

Feedback submitted

Merchants highly recommend this app for automating digital product delivery, with features like PDF stamping, customizable emails, and automatic order fulfillment. They appreciate its seamless Shopify integration, detailed analytics, and the ability to send product updates. The app is praised for its reliable performance, quick issue resolution, and responsive customer support. Merchants also find its interface user-friendly and its pricing reasonable.

June 29, 2019

The app works well but support seems to be non-existent. I wrote SendOwl through their "contact us" section a few days ago and have never heard back. I have customers telling me (after I sent out an update to my digital download with an automatic update notice from SendOwl) that they're getting messages stating the "website isn't safe". Tried contacting SendOwl to see why my customers would get these notices and I've never heard back. The app is great but support doesn't seem to be there.

Sew Inspired by Bonnie
United States
Over 1 year using the app
June 22, 2016

Good: compared to what's out there it's pretty good.

Bad: when selling videos be warned that the thumbnail your customers will see when streaming is the very first image of your video. Sendowl have said they won't be changing this... How hard can it be to give us the choice of selecting a thumbnail for a video??

Bad 2: when selling videos be warned that the expand icon in the top right hand corner of the video when streaming is white. So if the background of your video is also white your customers won't be able to see the icon and won't expand... Again, seriously? How hard can our be to change the icon to a more customer friendly one??? Sendowl have said they won't be changing it...

So overall the customer service had been very poor... Shame because the app has potential but it needs to be at the top of its game to be the best and it still has some way to go before it gets there...

Yapi Babies
United Kingdom
10 months using the app
1
1