Reviews (168)

Overall rating
3.9
Counts per rating level
  • 81% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
Edited April 28, 2020

29 April 20 - This is my second review - both 1 star -(please refer first below):
Over the last 2 weeks I have had significant issues with Send Owl saying they have delivered my product but the customer adamant they haven't received it. Over 80% of the time, the file were sent in the same sales order as other files still on Shopify's Digital Downloads - which were all received fine and within ...

The Sewing Revival
New Zealand
About 1 year using the app
October 18, 2016

Great app, easy to use. Excellent and responsive customer service!

Caitlincady
Australia
24 days using the app
March 18, 2021

This app has paired seamlessly with Shopify! Very easy to use, and they give great directions for implementing code. I highly recommend! The PDF stamping is one of my favorite features.

Abby’s Threads
United States
24 days using the app
SendOwl replied March 19, 2021

Thanks for the kind words! If you ever need us, please don't hesitate to reach out to us at support@sendowl.com. Cheers, SendOwl

October 9, 2021

Literally the worst app ever. But even worse than the app is the customer service. They often have massive outages, do not communicate the outages and then will not return word on customer service issues. Find another digital file delivery application. The only thing they know how to do properly is take payment

Thoughtfull.co
Canada
About 1 year using the app
SendOwl replied October 13, 2021

Thank you for your review, I can understand your frustration. However, as we noted in the support ticket exchange, the issue is not with SendOwl but with your external script ...

January 17, 2017

Personally I love this app. Without this app I dont think my business would be possible really to its full power as it is today.

Works great, not experienced any problems so far. And plans cost a reasonable amount of money per month.
Its fully automatic, and my customers receive their digital product key instantly after payment!

My business builds entirely on this app. Without it I could not ...

Gamer Nation
Sweden
21 days using the app
June 21, 2017

Glad we went with SendOwl

Awesome app, works a treat

Very easy to use

Brainwave 2
Australia
21 days using the app
June 10, 2014

very easy to use e quick. This application has met our needs.

IPE Suite - Poker Training Software
Italy
Over 1 year using the app
June 29, 2019

The app works well but support seems to be non-existent. I wrote SendOwl through their "contact us" section a few days ago and have never heard back. I have customers telling me (after I sent out an update to my digital download with an automatic update notice from SendOwl) that they're getting messages stating the "website isn't safe". Tried contacting SendOwl to see why my customers would get ...

Sew Inspired by Bonnie
United States
Over 1 year using the app
September 15, 2021

This app is a huge part of my business. I sell digital study guides, and SendOwl makes it possible to deliver electronic copies to my clients. It is the easiest digital delivery service I have ever used.

KathleenJasper
United States
18 days using the app
SendOwl replied September 15, 2021

Thanks so much for taking the time to leave us a review, we appreciate your kind words. Cheers, SendOwl.

Edited November 21, 2017

One of the best decisions I've made for my business. So frickin easy to use and better yet, the customer support is on point and always so available and super fast responses. I use this app to sell bundle packages and their monthly price is way more than reasonable. Just $9. Love this app and look forward to them upgrading features and getting bigger and bigger.

Ready For The Hesi
United States
17 days using the app