Reviews (164)

Overall rating
4.4
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for securely delivering digital content through Shopify stores, highlighting its ease of setup and seamless integration. The automation of digital deliveries has notably reduced customer service inquiries, and features like product bundling have enhanced sales. The customer support is praised for its responsiveness and effectiveness, even outside typical business hours. The app supports various delivery formats, offers PDF stamping, and allows easy management of product updates and access post-refund. Merchants find the pricing reasonable and appreciate the app's reliability in transactions and email deliverability, making it a cost-effective solution for handling digital products.

March 18, 2021

This app has paired seamlessly with Shopify! Very easy to use, and they give great directions for implementing code. I highly recommend! The PDF stamping is one of my favorite features.

Abby’s Threads
United States
24 days using the app
SendOwl replied March 19, 2021

Thanks for the kind words! If you ever need us, please don't hesitate to reach out to us at support@sendowl.com. Cheers, SendOwl

September 15, 2021

This app is a huge part of my business. I sell digital study guides, and SendOwl makes it possible to deliver electronic copies to my clients. It is the easiest digital delivery service I have ever used.

KathleenJasper
United States
18 days using the app
SendOwl replied September 15, 2021

Thanks so much for taking the time to leave us a review, we appreciate your kind words. Cheers, SendOwl.

October 4, 2022

I used to use SendOwl years ago and have recently returned. Coming back has made me wonder why I ever left! They make things easy and the service is fantastic!

Thermobexta
Australia
5 days using the app
SendOwl replied October 4, 2022

Hi, thanks for the wonderful review and recommendation, and, of course, welcome back! Please reach out if we can help with anything. Cheers, Paul.

Edited November 30, 2017

Fantastic app. I've been using another Digital Downloads app for a couple of years and after finally getting fed up with poor service, server outages over weekends, missing download emails and the inability to post a download link to the order confirmation page, I finally made the switch to SendOwl. 3 days later I can honestly say it's the best decision I've made with regard to my store.

I initially had a few issues with installing to my custom template but the SendOwl team were incredibly helpful and got me up and running quickly with tailored instructions.

The easy to use interface makes the app a dream to use and almost guarantees you'll never receive a "where's my download link" email from a customer ever again.

Highly recommended.

Radpatches
Australia
4 days using the app
February 7, 2013

I purchased this app to deliver my PDF patterns about 6 weeks ago. It has been smooth sailing from the get-go. The app is super user friendly. I was able to upload all my products with ease and I haven't had one customer complain about not getting their purchase. I would highly recommend it.

SewMichelle
October 23, 2012

Great app. Recommend it 100%. Set up was easy. Once I finished linking app I brought in my first few digital products with their IMPORT feature and added the file to be delivered. I tested with a couple purchases, added some more inventory and opened my store. I called the first dozen buyers to be sure their experience was top notch and it was perfect. I had previously tried another similar app for my shopify store and found the setup was kludgy so was glad to have this as an alternate choice as it works flawlessly.

hollysdesignstudio
January 3, 2013

This is a must-have app for delivery of digital products! The download link is presented on the customer's Thank You page, storage and delivery prices are reasonable and support is fast and excellent. The app has had no problems delivering large video files to my customers.

VIDCAT
February 6, 2013

I wish I had purchased this sooner! Unreal app, great support, easy to use, offer updates to my customers with a few simply clicks, secure, did I mention great and prompt support? Great job guys!

VMS 4x4 - Find A New Path
February 8, 2013

Still new to this app. Very nice interface and the customer service questions I have had have been answered EXTREMELY quickly by customer service. Also love how it has a built in affiliate program.

kicksandsnares.com
February 9, 2013

Great set of features and great support from this app, really responsive to all my questions.

On top of having all the features I need, this is the only delivery app I tried that allowed my customers to download their purchase right from the Thank You page *and* allowed me to embed their download link in the Order Confirmation email. This meant they didn't need to get two emails from me in order to get their download link.

I definitely recommend it!

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