Reviews (164)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for securely delivering digital content through Shopify stores, highlighting its ease of setup and seamless integration. The automation of digital deliveries has notably reduced customer service inquiries, and features like product bundling have enhanced sales. The customer support is praised for its responsiveness and effectiveness, even outside typical business hours. The app supports various delivery formats, offers PDF stamping, and allows easy management of product updates and access post-refund. Merchants find the pricing reasonable and appreciate the app's reliability in transactions and email deliverability, making it a cost-effective solution for handling digital products.
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Super disappointed. Signed up so I could get the free plan thinking it was a pay-as-you-go option since that's what's indicated on this page but in my SendOwl admin, there was something about how it was estimated that I was going to owe $15/month. I emailed Support and the response I got was that the email associated with the plan I signed up for the "Shopify-Only Growth Plan." SendOwl support referred me to this specific Shopify page about their app that clearly indicates that there's a "free" option and the next level up is Standard ($9/month), Growth ($15/month), and Custom ($89/month). I didn't sign up for the Growth plan. I wanted the free/pay-as-you-go plan. There appears to be no way for me to change this. Support didn’t even try to help me figure that out. Super disappointed. I feel like I was offered one service and given something and told it was more expensive though I didn't okay that. I have no clue if this app works or how well it does. I have found a less expensive option to do what I want that I’m already paying for but had hoped SendOwl would be an option that might work for my business.
Hi, Paul here. I am sorry for your experience! From your feedback, we have reviewed the onboarding process to ensure it's as clear as possible as to what plan you are choosing. With that said, our team did reach out and offered to move you to the Free Plan. Unfortunately, we didn't hear back from you but our offer still stands (as it does with anyone) so let us know if you want to move to the Free Plan!
Cheers, SendOwl.
It looks good but it doesn't allow multiple file download.
One of the best digital delivery companies out there. I switched over to them right before a big campaign (I know, not the smartest thing) but I loved their interface and how they incorporated the download now link on the order confirmation page. As well as beautifying the download page itself.
The promotion went off without a hitch and everything continues to work great. The download speeds seem faster than another option on here. I had a question and their customer service responded quickly. Been more than happy with them.
Seems to be working great, was easy enough to get up and going. Their customer service was awesome and they quickly responded to questions I had when getting my stuff set up. I am using this to sell ebooks and I am super happy with it!
We produce foreign language learning videos and recently converted all our DVDs to digital files. We needed a stable digital download system that would allow our customers to download files up to 500 MB. Digital Delivery App has worked fantastic. We've not had a single complaint or problem from anyone. We've been able to put our business on auto-pilot. And we get great customer support when we need it.
We switched from using Fetch for digital delivery as we experienced a lot of problems that consumers had in downloading their purchases - it was difficult and messy for those who were not computer-literate. Since installing Digital Delivery App we have had no problems, no complaints - which has saved me at least an hour daily of having to fix problems. The service has been amazing with very quick responses and answers to our early teething problems - so thank you team and Digital Delivery!
Great app. Recommend it 100%. Set up was easy. Once I finished linking app I brought in my first few digital products with their IMPORT feature and added the file to be delivered. I tested with a couple purchases, added some more inventory and opened my store. I called the first dozen buyers to be sure their experience was top notch and it was perfect. I had previously tried another similar app for my shopify store and found the setup was kludgy so was glad to have this as an alternate choice as it works flawlessly.
I wish I had purchased this sooner! Unreal app, great support, easy to use, offer updates to my customers with a few simply clicks, secure, did I mention great and prompt support? Great job guys!
Great little app. Takes all the hassle out of delivery PDFs to my customers. Previously I would make a sale, then have to manually generate an email, attach the PDF, and send. Hopefully within a few hours (if I wasn't too busy). Now it's all automatic and a much, much better experience for customers b/c they get their PDF within seconds of paying.
And it's simple to set up and manage too!
This is a must-have app for delivery of digital products! The download link is presented on the customer's Thank You page, storage and delivery prices are reasonable and support is fast and excellent. The app has had no problems delivering large video files to my customers.