SendOwl

Update 1/26/23:

After 5+ years of using SendOwl and 240K+ orders processed. I finally made the switch to the "Downloadable Digital Assets" app. Let me add some credibility to the review: We run a very successful digital asset based business and have been featured in several Shopify ads, marketing materials, etc.

A year ago SendOwl was purchased and came out with new pricing, taxing each transaction that was processed through their service. I'm self hosting on Amazon S3, so my monthly bill went up minimum 2x because I was "high volume". Ironically, all plans now have a per order fee attached to them regardless of volume. And a free plan asking 5%!? Get the #$&$ out of here! Shopify has a free app for that. I have no problem paying for a product that adds new features, but they never arrived even after multiple conversations with the new owner/CEO. Add to that multiple major outage incidents over the last 2 years and I finally threw in the towel. The new app I'm using has all the features I requested from SendOwl over a 2 year period, but was never delivered and I'm extremely happy so far.

SendOwl is a great product, but the pricing model is disgusting, the customer service sucks, outages are a real issue, etc.. I'm allergic to rent seeking and thank god we had a choice to switch to a better product. Do yourself a favor and avoid this app.

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Original Bad Review:

Been a SendOwl user for years. The product works. New features have been slow or non-existent and the customer service is awful. We've had amazing results delivering files to our customers until today. Several hundred orders are going unfulfilled and we're getting the classic "non answer" customer service.

Look at other options and alternatives for digital delivery needs before settling on SendOwl

We love SendOwl! Easy and intuitive, it gets the job done. We've had no issues fulfilling orders via SendOwl, which gives us confidence! Thank you!

a pretty good app would def recommend for a try!

Love the app. We have been using it for three months now to fulfill digital magazine downloads, works like a charm! Support (we only needed it once for a question) was also very quick and helpful.

Hope they will be adding even more features going forward. My personal wishlist is (1) tracking downloads in Shopify and other apps such as Klaviyo (we have some customers who get confused between physical and digital variants, could then send automated mails to customers who have not yet downloaded the product after some days). (2) being able to set the auto-fulfillment flag at product level, instead of the account (we have physical products with an attached digital file where we do not want auto-fulfillment, but also digital-only where we do want auto-fulfillment).

Our business needs a reliability of the download engine. This is what you will get with SendOwl and support is superb.

These people are highly competent and know what they are doing. The app works perfectly well and their customer service really cares about you as their client even when Shopify is putting some impediments for selling service/digital content right now.

Very recommended.

If you are looking for an incredible platform for delivery of your digital products your search stops here. This is by far the best on shopify especially if you have many digital products. Other apps force you to upload the files to their servers whereas sendowl lets you host the files on your own server. This will save you a lot of money since you would otherwise be forced to pay a premium for the storage space. Their customer service is the top notch. I reported a bug and they fixed it within a day!

Really impressed with every aspect of this app. The support is also excellent. Highly recommend!

We have been using SendOwl for 4 months now and we are impressed at how well it works. Integration with Shopify was easy and intuitive and we have now made our 400 products available as PDF downloads which our customers certainly appreciate. Paul and George (SendOwl support) were responsive with questions and even set up a custom plan as we do not use a lot of storage but have a lot of SKUs.
I love to ability to send stamped PDF's to customers as well as issue free orders when needed.
--Marshall
Montessori123.com

We use this app to send software license keys + download link to our customers who purchase downloadable software. It's proven to be very efficient and helpful for what we need it to do. Our use is not necessarily the most common use and we're coming from a more robust solution on our old platform, but we were still impressed at its capabilities and were able to make it work for us. The support for this app is also very impressive, the responses and help you get is awesome and very valuable.