Reviews (164)

Overall rating
4.4
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for securely delivering digital content through Shopify stores, highlighting its ease of setup and seamless integration. The automation of digital deliveries has notably reduced customer service inquiries, and features like product bundling have enhanced sales. The customer support is praised for its responsiveness and effectiveness, even outside typical business hours. The app supports various delivery formats, offers PDF stamping, and allows easy management of product updates and access post-refund. Merchants find the pricing reasonable and appreciate the app's reliability in transactions and email deliverability, making it a cost-effective solution for handling digital products.

June 17, 2021

I have used this app well over a year now. I never have issues at all. Their support articles are awesome. And when I DO have a question, both times I've reached out to their support email, they have gotten back to me quickly with the answer + article to help me out. Chelsea, Paul, and Andrew have all helped me. Fantastic! I highly recommend this if you're selling digital content.

lolodidit
United States
Almost 2 years using the app
SendOwl replied June 17, 2021

Always happy to help and glad to hear of your experience! Thanks for the recommendation. Cheers, SendOwl.

May 16, 2017

Sendowl app, service and support is just great. If you're working with digital delivery, need to handle licences, or want to subscribe buyers to different mailing lists based on the product they bought, it's just the perfect choice.
Everything they say on their web site has been verified, and works as stated, plus they are responsive.
Shortcomings : if you have many products to import, so far, it's not been very easy, only relying on the web UI, and I'd love something like Shopify's import/export features for catalog. I have over 500 products/bundles as I have bundles of 10 or more products sometimes.

Cpositif
France
Over 1 year using the app
May 22, 2014

Great service. Great support. Send Owl is an excellent and well thought out system.

insessionaudio
United States
Over 1 year using the app
April 15, 2016

Amazing app! Very easy to integrate and is virtually automated once set up. Very grateful to be able to sell my digital products with such ease. Highly recommend this app!

Brothers In Arms Fitness
United States
Over 1 year using the app
February 26, 2014

We have been using this app for almost two years now and we can't say nothing bad about Send owl! The app features allot of cool tools like digital files, software, license codes, reporting analysis area and allot more.

At our website we sell digital downloads for Music Producers so it was very important for us to find an app that could delivery files automatically after purchase 100% of the time. And Send owl has done this for us.

Recently we ran our of cloud storage but we contacted Send Owl support and they transferred us to a higher plan!

So if you're selling digital files we will recommend you to use Send Owl. Great app, great service!

Modern Producers
United States
Over 1 year using the app
February 26, 2016

The best customer support! I had a question late lastnight, and someone got back to me right away this morning. This is a great service for instant downloads. It's easy-to-use and set up. I haven't had any problems with customers receiving their orders...as far as I can tell, it's immediate, just as it should be.

I was using a different setup through another company and constantly had issues with customers not receiving their downloads right away. But this works perfectly!

I just realized that there is also a link I can put on my site for customers to click on if they've lost their download email. This is super handy, as I know from experience, customers sometimes accidentally delete or lose their order emails. This will save me a ton of time in the long run.

Karmak
United States
Over 1 year using the app
November 20, 2018

I use this app to charge people to view my videos, love this app!
It sends a link directly to the customers email,after they have paid, they can play the video 10x then the link expires!
Great app to charge for media content!

Scrumptious Lass
United States
Over 1 year using the app
March 22, 2013

Digital Delivery App is robust and flexible. It lets us, a record label, pair downloads directly to physical products (so customers can buy a t-shirt or CD and immediately receive an MP3 download). It also does this right on the order confirmation page *as well as* a separate email. We can even use it to package a single on a pre-order, and update later with the full album download on release day.

And customer service is extremely timely and friendly.

Highly recommended.

Asthmatic Kitty Records
United States
Over 1 year using the app
June 21, 2017

Glad we went with SendOwl

Awesome app, works a treat

Very easy to use

Brainwave 2
Australia
About 1 year using the app
May 12, 2021

App works well for distributing licence keys on auto-pilot. The only thing I added myself is a way to track if a customer has opened the link to the download page in their email (to provide a 14-day money back when the customer has not seen the licence key yet). But this is of course specific to my needs.

LicentieHuis.com
Netherlands
About 1 year using the app
SendOwl replied May 12, 2021

Thanks for taking the time to leave your comments. It's much appreciated. Let us know if we can help with anything. Cheers, SendOwl.