SendOwl

The SendOwl app is working flawlessly for our downloadable eVideos. It's easy to configure including downloading the files from Amazon AWS. Excellent!

We use this app to deliver digital files, and our store is digital-only. It's so much better than what Shopify offers and the price is very reasonable. I love the PDF stamping, the download limit options, ability to send free orders, option to bundle files, seamless integration with Shopify order confirmation page and emails, etc.

Email deliverability has been very good. The analytics are solid. It's clear they thought a lot about this app.

This is the only problem I have (and this may be a Shopify limitation): When I look at a product in Shopify, I can't see if there is a corresponding record in SendOwl. I don't know if a download is attached or not. And if I click the link on the Shopify Product page to add a digital file, SendOwl does not seem to know if I already have a digital file attached or not. So from what I can tell, the only way to know if you have attached a file to a Shopify product is to go into SendOwl and search for the product.

Overall a great product! Keep up the good work!

I use SendOwl to deliver tutorials in PDF format, and it works perfectly. It was easy to set up, and I've been really happy with the automation.

29 April 20 - This is my second review - both 1 star -(please refer first below):
Over the last 2 weeks I have had significant issues with Send Owl saying they have delivered my product but the customer adamant they haven't received it. Over 80% of the time, the file were sent in the same sales order as other files still on Shopify's Digital Downloads - which were all received fine and within minutes (so there is no issue at the customers end). Send Owl repeatedly pushed aside my concerns telling me they had a digital signature that these customers (8 over the past 2 weeks) had received the file. Customers tell me otherwise. There is no point digitally receiving it if you can't find it. Send Owl have damaged my business reputation and will not make any attempts to get to the source of the issue. I have been raising these issues for a year now. Some months are good. Others terrible. I am now on the search to find an alternative solution (DD does not allow 2 files in one order so I cannot use them unfortunately). Do not use Send Owl. I now begin the huge task of moving a significant number of files to an alternative provider.
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June 2019 - This app was working fine but over the last 3 weeks customers have been complaining that either the link doesn't work or their anti-virus software is blocking the site. I also use Shopify Digital downloads and have never had this problem. I have contacted SensOwl 4 times over the last 2 weeeks. They have responded but told me is was a result of the customers "over zealous anti-virus" software. This is not good enough and a customer is scared off my product because of this. It is damaging my business reputation and Send Owl have done nothing to try and get their site verified with Norton or other virus protection sites to address the issue. Be very aware. This software has damaged my business.

Been using sendowl for a couple of months! It's reliable, customisable and easy to use! No problems to report. Would recommend

I'm really happy with this app. After researching about five different digital delivery apps on the Shopify store. I decided on SendOwl because of its security features and ease of use. It was very fast and easy to set up - and, perhaps even more importantly - to customize the digital delivery for my store.

I've been using it to deliver my ebook for a couple of months now, and haven't had a single snafu or customer complaint.

Good job SendOwl team! Thanks and love from CreateASignature.com.

We looked at everyone Supplying digital downloads and then tested their systems during development . Sendowl is without doubt the most elegant solution to anyone selling digital files with Shopify. It is quite simply a perfect and seamless system - Add to that MOSS capability and brilliant support and it's the biggest no-brainer in the app store - Try them and LOVE them !

I sell digital downloads and it's so easy to do with Sendowl. All I had to do was upload my products. Sendowl sends the customer their download automatically and I haven't had any problems with that.

My favourite feature is the ability to add a customer to a specific mailing list after they have purchased a specific product. It's the best! In my Woocommerce store I had to pay for Zapier and an extension to do that and it was extremely difficult to do. The Sendowl method is so easy to use.

I highly recommend Sendowl!

Without SendOwl I don't know how we would be able to open our online store. The automation allows us to continue creating products instead of pushing the send all day. We love SendOwl!

SendOwl has been a godsend for me. I sell PDF ebooks and the only practical way to protect them is with PDF stamping. SendOwl quickly and easily stamps these ebooks (some as large as 70 MB) with the customer's name and order info for easy tracking. SendOwl also allows me to provide download of my audiobooks and videos to my customers, too.

Working with George Palmer is an absolute delight, too. He quickly and clearly answered all the questions I had about setup and execution and I couldn't be happier.

Sincerely,
Rod Machado