SendOwl

This app has paired seamlessly with Shopify! Very easy to use, and they give great directions for implementing code. I highly recommend! The PDF stamping is one of my favorite features.

Support for this app is horrible.They dont get back to you at all. I have reported them to shopify also and actively looking for the substitutes.

This app is a huge part of my business. I sell digital study guides, and SendOwl makes it possible to deliver electronic copies to my clients. It is the easiest digital delivery service I have ever used.

They are fine for the basic case, but start to fail pretty badly if you do anything complicated. So far we have had problems with: Editing Orders, if you have an app that edit orders on shopify after the fact like a Post Purchase Promotion app send owl will fail to pick it up and not send it out to your customers Partial Refunds: if you give a partial refund to your user send owl sees that as a refund on the whole order and cancels the digital order. Their support is ok and getting back but in the end not very helpful. If you are bootstrapping something simple this is the app for you, but I would suggest against this app if you are dealing with 1000+ customers. Updating after reaching out and trying to work with support: I complained about orders being incorrectly cancelled. They assured me that unselecting a checkbox in their app would make it so they didn't get cancelled. That was wrong and after mass partial refunding orders I now have hundreds of orders to fix. I would strongly suggest against using this app and find one that works and has good support that understands their own product.

App works well for distributing licence keys on auto-pilot. The only thing I added myself is a way to track if a customer has opened the link to the download page in their email (to provide a 14-day money back when the customer has not seen the licence key yet). But this is of course specific to my needs.

I've used 20+ apps and this is the first negative review I've left. This app is complete garbage. Installing is a nightmare, managing your files is basically impossible and updating your files is literally impossible. I wish I had just built something from scratch instead of wasting my time/money.

Highly Effective Digital Delivery System !!! - BUT...

That's not all :)
- I LOVE the easy setup/integration as new user
- FRIENDLIEST E-Mail Customer Service you ever experienced
- Powerful PDF-Stamp intellectual property protection
- Integration with non-Shopify sites (e.g. ClickBank / other websites)

Background:
Just launched my Tools4Wisdom digital planner download website with zero experience and already started making daily sales through the Digital Delivery App. Add products is simple through this app now and I can't wait to fully automate 100% of my source of income...

Famous last words:
It took me 10 years to overcome my self-doubts to launch an automated online business... It took me 10 hours to setup up my Tools4Wisdom digital downloads store ... It THEN took me 1 hour to install and setup the Digital Delivery App - and another 1 hour wait to receive my first automated digital order! $pectacular ! :)

I used to use SendOwl years ago and have recently returned. Coming back has made me wonder why I ever left! They make things easy and the service is fantastic!

Fantastic app. I've been using another Digital Downloads app for a couple of years and after finally getting fed up with poor service, server outages over weekends, missing download emails and the inability to post a download link to the order confirmation page, I finally made the switch to SendOwl. 3 days later I can honestly say it's the best decision I've made with regard to my store.

I initially had a few issues with installing to my custom template but the SendOwl team were incredibly helpful and got me up and running quickly with tailored instructions.

The easy to use interface makes the app a dream to use and almost guarantees you'll never receive a "where's my download link" email from a customer ever again.

Highly recommended.

Send owl has some of the best customer service I have seen in a while. Very helpful and prompt. Thank you!