SendOwl

SendOwl

by SendOwl

Sell digital files and downloads

4.6 of 5 stars(129 reviews)

Instant and automatic delivery

Downloads are issued via a secure, expiring download link to keep your files safe from unwanted attention

A company you can trust

We're backed by a full time team whose only job is to improve and expand SendOwl. No part-timers here!

Proven performance

We've delivered over 8 million orders for Shopify customers and we're the only digital delivery app to be offered on Shopify Plus


About SendOwl

Sell all kinds of digital goods with SendOwl

You can sell videos, ebooks, photos, patterns, audio, software, podcasts or any other type of file with SendOwl. Simply upload the file to our servers, choose the Shopify product to associate it with and we'll take care of the rest.

We're in it for the long haul

Because we charge for our app we can invest in making it better. Instead of delivering from cheap unreliable hosting, we deliver downloads from a network of servers around the world. This means faster and more reliable downloads, resulting in greater customer satisfaction and fewer support requests.

Great customer service

If you have a question, then we're on hand to answer you as quickly as possible. You'll be speaking straight to the people who have developed SendOwl not some general customer support person. So you'll get a helpful answer immediately, no matter how technical or specialist your query.

Instant, automated and secure delivery

Whenever your products are sold we'll automatically deliver a secure, time-limited download link to your customer. It doesn't matter if you sell 1 or 10,000 products a day - everything is automated and there's no daily management required. Oh and did we mention the downloads were instant?

And much more...

  • Download links on the order completion page
  • Download links sent out via a separate email or included in the Shopify order email
  • Download links can be added to the customer account section
  • Stamp PDF files to include the buyers name and email to reduce fraud
  • Sell licenses/codes with ease
  • Stream videos rather than download (done properly with a player matched to your brand - not a YouTube or Vimeo player)
  • Super fast delivery (no 60 second wait)
  • Reliability - SendOwl has successfully processed over 8 million orders and counting
  • Full 'Google style' analytics page to slice & dice your order data
  • Sell 'drip' products where files are released over a series of days/weeks/months
  • Intelligent automatic fulfilment of Shopify orders (we'll fulfil the order if it's just digital goods but will otherwise leave it)
  • Deliver multiple files per order and even multiple file per product variant. All on one download screen
  • Optional self-hosting of files
  • Customers can choose to download to Dropbox
  • Multi-language and mobile optimised download page
  • Works with Shopify POS. Grab your customer's email in store, take payment as usual and their digital product will be instantly delivered.
  • Works with Shopify in built fraud system and some 3rd party fraud apps

Integrates with

  • fraud apps,
  • google anlaytics

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 30-day free trial

See all pricing options
Basic

$9/month

  • 10 products, 1GB storage, customisation

Standard

$15/month

  • 30 products, PDF stamping, customisation, 3GB storage

Premium

$24/month

  • 100 products, PDF stamping, video streaming, customisation, 5GB storage

Business

$39/month

  • 250 products, PDF stamping, video streaming, customisation, multiple users with permissions, 15GB storage

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.6 of 5 stars
Based on 129 reviews

  • 5 of 5 stars
    87% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    7% of ratings are 1 stars
    (9)

Most recent reviews

Concurseiro Fora da Caixa

Been a SendOwl user for more than a year. No new features added. The service quality is getting worse each day. This week I experienced lots of problems, none of them solved. Several orders are going unfulfilled.

The Drum Broker

Been a SendOwl user for years. The product works. New features have been slow or non-existent and the customer service is awful. We've had amazing results delivering files to our customers until today. Several hundred orders are going unfulfilled and we're getting the classic "non answer" customer service.

Look at other options and alternatives for digital delivery needs before settling on SendOwl

Card Cavern Trading Cards, LLC

There's been a HUGE problem with orders being backlogged. So much so, that hours went by without being fulfilled when it normally takes 30 seconds.
I first contacted Shopify support for help in which they created a ticket with SendOwl. I get this as a reply;

"This is a duplicate ticket as the merchant already has one in that has been escalated to the development team on the same issue.
We can close this one."

I reply because this is my first time reaching out for help and this is their second reply;

"Please wait for a response from the original ticket.
That ticket (on exactly the same issue) has been escalated to the development team who will look into the issue and respond as soon as they can.
This ticket is closed."

Rude. Poor customer service and no real answers provided.

Update: 28 hours later and only 6 orders have been processed. 1 of which was a canceled order. Which means I lost money and my product for that order. We've received no apologies, no remedies, just more of the copypaste answers they've sent everyone.

To make matters worse, today is a new release for us and we've had to shut down our site. I'm out time, money and now my patience.