Reviews (164)

Overall rating
4.4
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for securely delivering digital content through Shopify stores, highlighting its ease of setup and seamless integration. The automation of digital deliveries has notably reduced customer service inquiries, and features like product bundling have enhanced sales. The customer support is praised for its responsiveness and effectiveness, even outside typical business hours. The app supports various delivery formats, offers PDF stamping, and allows easy management ...

October 22, 2024

I used to LOVE This app - (installed it back in 2019 as couldn't find any other alternatives). However now things are going down the hill. Email delivery went down (I assume the company switched to a cheaper server to save money - emails now constantly land in spam). On top of that they have added a million other functionalities that I just don't use - but it made my use case a lot harder to work ...

Music Radio Creative
United Kingdom
About 5 years using the app
SendOwl replied October 23, 2024

Hi, I'm sorry you had that experience! I've searched our ticketing system and can't find any communication from you regarding emails or spam. The last ticket from you was ...

January 15, 2014

We searched for a while looking for a digital delivery app, choosing Sendowl after testing out a couple of others. The entire process is now automated, the set up was simple and the support is fantastic. We will continue to use Sendowl for our business as we grow and upgrade through the tremendous value plans as we do. I can't recommend it highly enough, try it out, you won't be disappointed!

Short Game Secrets
United States
About 11 years using the app
March 18, 2014

Great app, simple to set-up, and get started with. Lots of options for digital content delivery, it was just what we were looking for.
We have had no issues with it, works great. The free trial give you enough time to try things out to see if it will work for you ... and it will.

Discovery Center Store
Canada
About 10 years using the app
May 31, 2013

My store consists entirely of downloadable digital content, and this app is perfect. Highly recommended if you need to provide downloads to your customers.

Update: Again, more kudos for this app, especially the customer service! I had some changes I needed to make (moving customers from one variant to another for several products) and they did everything for me quickly and with excellent ...

Nicolesy Store
United States
Almost 10 years using the app
January 19, 2014

I moved to Shopify because I needed a way to provide a portable download link to our dealers so they could forward the link on to their customers without requiring any sort of log in procedure. SendOwl was the answer.

I also needed to be able to automatically assign software serial numbers to licenses as they were purchased - this was trickier but George guided me through the process and it's ...

Gimpel Software
United States
Over 8 years using the app
September 27, 2013

SendOwl does a great job, but most importantly their support are prompt and helpful. I love being able to send updates to my past customers and notify them. It would be cool if there was more accessible ability to send other html emails in the future to those customers. it would also be cool to allow users the option of download 2 seperate packages (eg, windows or osx) but it really hits the nail ...

AudioModder
Australia
Over 7 years using the app
July 2, 2013

Brilliant app.

We deliver large (1-2GB) video files to customers in the video production industry.

Digital Delivery app gets the downloads there without a worry.

A+

Charlie
Light leak effects @ http://lightleaklove.com

Light Leak Effects to make your videos beautiful! LightLeakLove
Australia
Almost 7 years using the app
Edited May 2, 2015

We've had a great experience with SendOwl. We sell Blu-ray discs and use the service to include free digital copies with all of our discs. It went so well that we started offering download-only versions of our products.

First, Integration with Shopify is great, as is the ability to create packages of multiple products.

We don't use the PDF stamping yet, but I've tested it out and it works very ...

Scenic Labs
United States
Over 6 years using the app
January 15, 2014

We've been using SendOwl to deliver activation numbers to downloaded software bought on our shopify store. We've sold over 100 since starting 2 months ago and delivery has been seamless and perfect. Every order from shopify has been fulfilled instantly by SendOwl. Great app! And when I had questions when originally installing, the SendOwl team was very responsive and helpful. Highly recommended.

Save the Cat! Store
United States
Over 4 years using the app
August 9, 2024

SendOwl has helped us securely deliver digital content - a service we have not had the resources to build ourselves. They are quick with customer service and pivoted nicely when shopify deprecated the old checkout process.

Logic Of English
United States
About 5 years using the app
SendOwl replied August 12, 2024

Thank you for taking the time to leave such a wonderful review! I'm glad we're able to meet your needs and help where we can. Thanks, SendOwl.