Card Cavern Trading Cards, LLC
I've tried to give them the benefit of the doubt.. things happen right? Well during 5 or 6 product launches, Sendowl has crashed. Orders won't fulfill. I can't pull license keys because the site is down. So now there's a backlog of orders and I can't even fulfill them manually. Cue the nasty emails from customers... There's only so many times I can fend them off and honestly, I'm sick of taking the blame for these outages. I love this app when it works. It's great when it works. BUT when it doesn't work, I lose so much money. I LOSE CUSTOMERS. There are far too many outages, too many times it won't fulfill orders. In a market that demands instant delivery of digital products, this app has caused me to fail my customers. And today was the last straw. My review stays but I'm going.
They are fine for the basic case, but start to fail pretty badly if you do anything complicated. So far we have had problems with: Editing Orders, if you have an app that edit orders on shopify after the fact like a Post Purchase Promotion app send owl will fail to pick it up and not send it out to your customers Partial Refunds: if you give a partial refund to your user send owl sees that as a refund on the whole order and cancels the digital order. Their support is ok and getting back but in the end not very helpful. If you are bootstrapping something simple this is the app for you, but I would suggest against this app if you are dealing with 1000+ customers. Updating after reaching out and trying to work with support: I complained about orders being incorrectly cancelled. They assured me that unselecting a checkbox in their app would make it so they didn't get cancelled. That was wrong and after mass partial refunding orders I now have hundreds of orders to fix. I would strongly suggest against using this app and find one that works and has good support that understands their own product.
We use this app to send software license keys + download link to our customers who purchase downloadable software. It's proven to be very efficient and helpful for what we need it to do. Our use is not necessarily the most common use and we're coming from a more robust solution on our old platform, but we were still impressed at its capabilities and were able to make it work for us. The support for this app is also very impressive, the responses and help you get is awesome and very valuable.
I have been using Sendowl for more than 3 months now without any hiccups. It does everything I need it to.
Support for this app is horrible.They dont get back to you at all. I have reported them to shopify also and actively looking for the substitutes.
DO NOT USE THIS APP if you have recurring orders/subscriptions!
I have sought support on this aspect twice and been met with astonishment and limited understanding.
I wish to throw SHOPIFY under the bus here as well, as they truly do not care about how their 3rd parties interact with the shopfront.
Imagine if hundreds of your customers were to each receive hundreds of automated emails over a 30 minute period. I've been crippled with shame and embarrassment.
SendOwl, you're welcome to reach out to me for details of this horrific experience.
Shopify, I suggest you look in the mirror as well.
Love the app. We have been using it for three months now to fulfill digital magazine downloads, works like a charm! Support (we only needed it once for a question) was also very quick and helpful.
Hope they will be adding even more features going forward. My personal wishlist is (1) tracking downloads in Shopify and other apps such as Klaviyo (we have some customers who get confused between physical and digital variants, could then send automated mails to customers who have not yet downloaded the product after some days). (2) being able to set the auto-fulfillment flag at product level, instead of the account (we have physical products with an attached digital file where we do not want auto-fulfillment, but also digital-only where we do want auto-fulfillment).
SendOwl is working great so far, setup was easy and it does what it's supposed to. Recommended ! I would love if you would add a cheaper plan in the future. Thanks!
Concurseiro Fora da Caixa
Been a SendOwl user for more than a year. No new features added. The service quality is getting worse each day. This week I experienced lots of problems, none of them solved. Several orders are going unfulfilled.
The Drum Broker
Been a SendOwl user for years. The product works. New features have been slow or non-existent and the customer service is awful. We've had amazing results delivering files to our customers until today. Several hundred orders are going unfulfilled and we're getting the classic "non answer" customer service.
Look at other options and alternatives for digital delivery needs before settling on SendOwl