Reviews (164)

Overall rating
4.4
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for securely delivering digital content through Shopify stores, highlighting its ease of setup and seamless integration. The automation of digital deliveries has notably reduced customer service inquiries, and features like product bundling have enhanced sales. The customer support is praised for its responsiveness and effectiveness, even outside typical business hours. The app supports various delivery formats, offers PDF stamping, and allows easy management of product updates and access post-refund. Merchants find the pricing reasonable and appreciate the app's reliability in transactions and email deliverability, making it a cost-effective solution for handling digital products.

March 16, 2015

SendOwl and Shopify are perfect partners, and the perfect solution for making large (or small) downloadables available.

Deardorff Training
United States
Over 5 years using the app
August 15, 2017

I was using a different Digital File Delivery App for around 12 months before switching to SendOwl.
The switch cost me around $5 more per month, but the additional features it gave me was incredible. It's a very versatile App, very reliable, and extremely professional. You can customize the file download page which is awesome, and the ability to assign License Keys is also a big plus for me.
Would definately recommend

The Preset Factory
United Kingdom
Over 4 years using the app
January 15, 2014

We've been using SendOwl to deliver activation numbers to downloaded software bought on our shopify store. We've sold over 100 since starting 2 months ago and delivery has been seamless and perfect. Every order from shopify has been fulfilled instantly by SendOwl. Great app! And when I had questions when originally installing, the SendOwl team was very responsive and helpful. Highly recommended.

Save the Cat! Store
United States
Over 4 years using the app
June 26, 2023

I have very much enjoyed using SendOwl. It's been an app that has given me 0 issues. I understand with technology sometimes servers are going to go do for whatever reason, and SendOwl is always incredibly quick to get things working again the few times it has happened over the last 4 years. Very happy with this app, their customer service, and pricing. I will continue to use this app for my website!

Monogram Moments
United States
About 4 years using the app
SendOwl replied June 26, 2023

Thank you for taking the time to leave such a great review. I'm so glad we're able to meet your needs! Cheers, SendOwl.

April 21, 2023

Works smoothly and allows us to bundle products together easily for specific variants on Shopify. I also love that:
- You can delivery in various formats, from redirect link to file upload to drip, to a service.
- through SendOwl we can send product updates to all our customers.
- when you process a refund on Shopify it automatically locks file access as well on SendOwl (but you can undo that if customer still needs access)
- able to set up a link to the downloads page from all the customer touch points, like thank you page, order page, and order confirmation email.

Frump Fighters
United States
About 4 years using the app
SendOwl replied April 23, 2023

Thank you so much for sharing your thoughts and experience with SendOwl, it means a lot to all of us. We are really glad to hear the integration is smooth and easy for your business needs. Thanks again!

June 19, 2018

Amazingly easy and reliable. We use it for selling digital downloads as well as limited-time access to video streaming.

Ftinstitute
United States
About 4 years using the app
April 25, 2016

The perfect solution and great support, what more can you ask for.

Beauty Dossier
Australia
Almost 4 years using the app
November 15, 2016

Great app and customer service was very helpful. Highly recommend this app!

Matthew Mayfield
United States
Almost 4 years using the app
November 20, 2018

Amazing app, simple clean and straight to the point! Very user friendly. I highly recommended it! Perfect fit with Shopify!

Boom Bap Labs
Canada
Over 3 years using the app
August 19, 2013

This app is by far the best for digital delivery. We switched from one of the other app options and our support requests for download link problems went down to zero on the first day and none since! Support has been amazing! Highly recommended.

Paper and Camera
United States
Over 3 years using the app