Reviews (164)

Overall rating
4.4
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for securely delivering digital content through Shopify stores, highlighting its ease of setup and seamless integration. The automation of digital deliveries has notably reduced customer service inquiries, and features like product bundling have enhanced sales. The customer support is praised for its responsiveness and effectiveness, even outside typical business hours. The app supports various delivery formats, offers PDF stamping, and allows easy management of product updates and access post-refund. Merchants find the pricing reasonable and appreciate the app's reliability in transactions and email deliverability, making it a cost-effective solution for handling digital products.

Edited February 8, 2022

Amazing App and Amazing Support. I Cannot fault either. I was a bit hesitant in the beginning as I moved away from another digital platform but soon found my hesitations unfounded. That was several years ago and we have not looked back.
We offer downloads and streaming of our products. Some of our bundle products have 30+ files contained within them and they are handled without any problem.
We are confident in the delivery systems and Send Owls focus on security, balanced with its functionality. Orders are accessed by customers around the world and we have never had any concerns voiced by our customers. I would say make the most of the free trial period, get to know what is offered before you jump in - it's there for that reason.
Reporting by SO is very useful too, it's easy to use, like much of this app. After years with Send Owl, they have proved reliable and consistent, we have no plans to move away. www.healthyaudiohypnosis.com

Healthy Audio Hypnosis
United Kingdom
Over 3 years using the app
March 20, 2013

I started with the free application from Shopify but it wasn't properly translated, it was too slow and it lacked the download link at the end of the purchase.

This one has all that! You need to pay but they deliver, thanks!

Alchimie du coeur
Canada
Over 3 years using the app
April 9, 2019

I use this app to sell software keys. It works great for all the needs I have. At $9 a month it is a little expensive for how little I use it but it works without a problem!

G2Keys
United States
Over 3 years using the app
December 2, 2013

This is a consistently good app that we have found to be reliable in delivering our downloadable legal agreements. Good support too.

UK Template Agreements and Sample Contracts
United Kingdom
About 3 years using the app
June 22, 2016

Works a treat! Does the job for us- MP3s and MP4s. Customer service is fast and responsive. Thanks SendOwl!

Wabisabiwell
Australia
About 3 years using the app
March 23, 2023

I've been using SendOwl on my Shopify store for years, and it's honestly made selling digital products so much easier. The setup was simple, and I appreciate how it automates deliveries while still giving me control over download links. It's great to see my customers have a smooth experience, and I'm happy I can rely on SendOwl to keep things running smoothly. The whole process has become efficient and stress-free, which is exactly what I need!

Vuetify
United States
About 3 years using the app
SendOwl replied March 23, 2023

Wow, thank you for such a glowing review, we are very happy to know that everything is working well for you. But of course, if something does arise, please reach out to us. We are always happy to help. Again, thank you for sharing your experience with SendOwl!

June 20, 2023

We have used SendOwl to deliver our digital products since spring of 2020. Creating and uploading products is a breeze. The ability to create and sell product bundles was a game changer for our business. We have always been impressed by the ease of use on the Shopify platform. Their customer support team has always been a pleasure to deal with and has resolved any issue quickly.

BleachPrayLove
Canada
Almost 3 years using the app
SendOwl replied June 26, 2023

Thank you for sharing your experience! It makes a huge difference to us. Let us know if you need anything. Cheers, SendOwl.

January 18, 2016

I never write reviews but I wanted to write one for SendOwl. My business lives or dies based on how well digital files are delivered to my clients.

I've used SendOwl since day one and it's always worked perfectly.

It's chocked full of features (without being confusing) and provides a clean and simple experience for your customers.

Plus, they respond quickly and helpfully when you email them (which you won't have to do often because SendOwl works great). If you need to deliver digital products these are the guys to do it.

Retrosupply Co
United States
Almost 3 years using the app
May 18, 2016

Great app that allowed us to have our order fulfillment be automated digitally. App is really straight forward to setup and use. Thanks SendOwl for sharing this with all Shopify users.

The Pro Hockey Workout
United States
Almost 3 years using the app
November 15, 2016

SendOwl is awesome! Meets all our needs for delivering pdf files to customers.

Streetstylepatterns
United States
Over 2 years using the app