SendOwl , 162 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its automation capabilities, especially in delivering digital products and licenses. They find the ability to import numerous license keys and automate downloads beneficial. Features like product bundling, PDF stamping, and download limits are also valued. The app's seamless integration with Shopify, responsive customer support, reasonable pricing, and security features are highly praised. It's seen as a tool that significantly enhances business efficiency.
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These people are highly competent and know what they are doing. The app works perfectly well and their customer service really cares about you as their client even when Shopify is putting some impediments for selling service/digital content right now.
Very recommended.
Brilliant app, was the main reason I moved from Bigcommerce to Shopify. The stamping and securing of PDF's and speed and ease of delivery are fantastic features.
Awesome App! works perfect for Online Game Stores! which sells digital keys!
Makes selling digital downloads so easy! Reliable sends and easy to figure out, even for a "non-technical" person such as myself.
We have been using SendOwl for 4 months now and we are impressed at how well it works. Integration with Shopify was easy and intuitive and we have now made our 400 products available as PDF downloads which our customers certainly appreciate. Paul and George (SendOwl support) were responsive with questions and even set up a custom plan as we do not use a lot of storage but have a lot of SKUs.
I love to ability to send stamped PDF's to customers as well as issue free orders when needed.
--Marshall
Montessori123.com
Update 1/26/23:
After 5+ years of using SendOwl and 240K+ orders processed. I finally made the switch to the "Downloadable Digital Assets" app. Let me add some credibility to the review: We run a very successful digital asset based business and have been featured in several Shopify ads, marketing materials, etc.
A year ago SendOwl was purchased and came out with new pricing, taxing each transaction that was processed through their service. I'm self hosting on Amazon S3, so my monthly bill went up minimum 2x because I was "high volume". Ironically, all plans now have a per order fee attached to them regardless of volume. And a free plan asking 5%!? Get the #$&$ out of here! Shopify has a free app for that. I have no problem paying for a product that adds new features, but they never arrived even after multiple conversations with the new owner/CEO. Add to that multiple major outage incidents over the last 2 years and I finally threw in the towel. The new app I'm using has all the features I requested from SendOwl over a 2 year period, but was never delivered and I'm extremely happy so far.
SendOwl is a great product, but the pricing model is disgusting, the customer service sucks, outages are a real issue, etc.. I'm allergic to rent seeking and thank god we had a choice to switch to a better product. Do yourself a favor and avoid this app.
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Original Bad Review:
Been a SendOwl user for years. The product works. New features have been slow or non-existent and the customer service is awful. We've had amazing results delivering files to our customers until today. Several hundred orders are going unfulfilled and we're getting the classic "non answer" customer service.
Look at other options and alternatives for digital delivery needs before settling on SendOwl
Hi: thanks for the note about SendOwl being a great product. We value all customer feedback - good and bad. SendOwl does a lot under the hood, and think our pricing is very fair. Any user can choose to be on a flat per order fee structure (avg 30 cents); the 5% is for folks that do not want to pay a SaaS fee ever. We have a lot of users that love the flexibility of it and it ends up being a lot cheaper than a 15/month plan.
That said, we are very sorry to see you go and wish you continued success. If you ever want to come back and discuss features you'd like to see, please do reach out.
-Matt, CEO
We use this app to send software license keys + download link to our customers who purchase downloadable software. It's proven to be very efficient and helpful for what we need it to do. Our use is not necessarily the most common use and we're coming from a more robust solution on our old platform, but we were still impressed at its capabilities and were able to make it work for us. The support for this app is also very impressive, the responses and help you get is awesome and very valuable.
SendOwl enabled us to sell our digital products with ease, even bundling multiple products into a single download. The amount of customization made it easy to make as seamless an experience as possible to our customers, and their admin system allowed our staff to provide full support our customers may have needed.
I switched to SendOwl and Shopify after using GumRoad for a year, and my experience has only been positive!! I highly recommend using SendOwl-- it's affordable, reliable, and a super-easy way to get your digital products into the hands of your audience.
This is a fabulous way to deliver digital goods and also works great if you are bundling physical and digital goods together in one product. George is always very responsive to questions and I couldn't be more happy! It just works!!!