The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Great app, easy to use. Excellent and responsive customer service!
Excellent app, especially the pdf stamping feature!
Diggy Books Educational Publishers
Brilliant app, was the main reason I moved from Bigcommerce to Shopify. The stamping and securing of PDF's and speed and ease of delivery are fantastic features.
I use SendOwl to deliver tutorials in PDF format, and it works perfectly. It was easy to set up, and I've been really happy with the automation.
We sell film downloads and SendOwl has cut our customer service down to next to nothing. Best app we've used for digital delivery by far. Customer support has been amazing. Paul replies really fast and is always helpful.
We have been using SendOwl for 4 months now and we are impressed at how well it works. Integration with Shopify was easy and intuitive and we have now made our 400 products available as PDF downloads which our customers certainly appreciate. Paul and George (SendOwl support) were responsive with questions and even set up a custom plan as we do not use a lot of storage but have a lot of SKUs.
I love to ability to send stamped PDF's to customers as well as issue free orders when needed.
Ease of delivery and functionality for the end customer is of the utmost value for us, and SendOwl provides that. SendOwld has most robust options and most streamlined delivery options for customers, and has been our sole digital delivery app for us for quite some time for delivery of .zip files to end customers. George, the owner, and his team have provided immediate support and answers throughout our years of using the app, and look forward to more!
Good: compared to what's out there it's pretty good.
Bad: when selling videos be warned that the thumbnail your customers will see when streaming is the very first image of your video. Sendowl have said they won't be changing this... How hard can it be to give us the choice of selecting a thumbnail for a video??
Bad 2: when selling videos be warned that the expand icon in the top right hand corner of the video when streaming is white. So if the background of your video is also white your customers won't be able to see the icon and won't expand... Again, seriously? How hard can our be to change the icon to a more customer friendly one??? Sendowl have said they won't be changing it...
So overall the customer service had been very poor... Shame because the app has potential but it needs to be at the top of its game to be the best and it still has some way to go before it gets there...
Un Lieu De Lumiere
The support was for me a horrible experience. Never had the correct answers to my questions.
Moreover if you have apps like receiptful already installed this will be complicated to setup.
Works a treat! Does the job for us- MP3s and MP4s. Customer service is fast and responsive. Thanks SendOwl!