Orders and shipping
SendOwl

SendOwl

by SendOwl

Sell digital files and downloads

3.9 of 5 stars(140 reviews)
From $9/month. 30-day free trial.
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Instant and automatic delivery

Downloads are issued via a secure, expiring download link to keep your files safe from unwanted attention

A company you can trust

We're backed by a full time team whose only job is to improve and expand SendOwl. No part-timers here!

Proven performance

We've delivered over 8 million orders for Shopify customers and we're the only digital delivery app to be offered on Shopify Plus

About SendOwl

Sell all kinds of digital goods with SendOwl

You can sell videos, ebooks, photos, patterns, audio, software, podcasts or any other type of file with SendOwl. Simply upload the file to our servers, choose the Shopify product to associate it with and we'll take care of the rest.

We're in it for the long haul

Because we charge for our app we can invest in making it better. Instead of delivering from cheap unreliable hosting, we deliver downloads from a network of servers around the world. This means faster and more reliable downloads, resulting in greater customer satisfaction and fewer support requests.

Great customer service

If you have a question, then we're on hand to answer you as quickly as possible. You'll be speaking straight to the people who have developed SendOwl not some general customer support person. So you'll get a helpful answer immediately, no matter how technical or specialist your query.

Instant, automated and secure delivery

Whenever your products are sold we'll automatically deliver a secure, time-limited download link to your customer. It doesn't matter if you sell 1 or 10,000 products a day - everything is automated and there's no daily management required. Oh and did we mention the downloads were instant?

And much more...

  • Download links on the order completion page
  • Download links sent out via a separate email or included in the Shopify order email
  • Download links can be added to the customer account section
  • Stamp PDF files to include the buyers name and email to reduce fraud
  • Sell licenses/codes with ease
  • Stream videos rather than download (done properly with a player matched to your brand - not a YouTube or Vimeo player)
  • Super fast delivery (no 60 second wait)
  • Reliability - SendOwl has successfully processed over 8 million orders and counting
  • Full 'Google style' analytics page to slice & dice your order data
  • Sell 'drip' products where files are released over a series of days/weeks/months
  • Intelligent automatic fulfilment of Shopify orders (we'll fulfil the order if it's just digital goods but will otherwise leave it)
  • Deliver multiple files per order and even multiple file per product variant. All on one download screen
  • Optional self-hosting of files
  • Customers can choose to download to Dropbox
  • Multi-language and mobile optimised download page
  • Works with Shopify POS. Grab your customer's email in store, take payment as usual and their digital product will be instantly delivered.
  • Works with Shopify in built fraud system and some 3rd party fraud apps

Integrates with

  • fraud apps,
  • google anlaytics

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 30-day free trial

See all pricing options

Basic

$9/month

  • 10 products, 1GB storage, customisation

Standard

$15/month

  • 30 products, PDF stamping, customisation, 3GB storage

Premium

$24/month

  • 100 products, PDF stamping, video streaming, customisation, 5GB storage

Business

$39/month

  • 250 products, PDF stamping, video streaming, customisation, multiple users with permissions, 15GB storage

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    84% of ratings are 5 stars
    (117)
  • 4 of 5 stars
    4% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    9% of ratings are 1 stars
    (13)
View all 140 reviews

Most recent reviews

SoftwareCW

Rating
5 of 5 stars
Posted
April 15, 2021

Send owl has some of the best customer service I have seen in a while. Very helpful and prompt. Thank you!

Developer reply

April 15, 2021

Thanks for the kind words! Let us know if you need anything.

Cheers, SendOwl.

Workhorse Type Foundry

Rating
1 of 5 stars
Posted
April 8, 2021

I've used 20+ apps and this is the first negative review I've left. This app is complete garbage. Installing is a nightmare, managing your files is basically impossible and updating your files is literally impossible. I wish I had just built something from scratch instead of wasting my time/money.

Developer reply

April 8, 2021

Thank you for your review. I'm sorry to hear about the issues you are having.

I've looked through our support tickets and I can't find any related to updating files, or the update function not working. I'd love to see if we can help. Would you be able to reach out to me at paul@ sendowl.com or open a ticket with us, and we can work on a solution for you? Cheers, SendOwl.

Forth Rivers

Rating
4 of 5 stars
Posted
April 5, 2021

I used this app to help me deliver my ebooks and it works but it comes with a few kinks and intricate complications. For instance, when customers go to download from their email, they should be able to immediately download and not receive another long link to download from. The process for the customer to receive their product should be seamless but it isn't so much so. I wasn't aware of this process until I acted as a customer of my own store to see how the process was going. It wasn't that great to me.

Developer reply

April 5, 2021

Thanks for your review and feedback!

You are correct that we generate an order download page for every customer and they need to go to their unique order page to download their purchase(s).

We do it that way for a couple of reasons.

The first is that some orders contains dozens of files and adding each of those links to the Shopify order email would make the order email difficult to read.

The second reason is for download security as each link is designed to expire after a set number of uses. This helps prevent file sharing and secures the download. You can control access to the links in the buyer's order page from the SendOwl dashboard. The same level of link protection and security would not be possible if the links were shown in the email.

Having said that, I hear you and understand your concerns! I'll discuss this with the team to see if we can make the process smoother for the buyer.

Cheers, SendOwl.

View all reviews