Stape Conversion Tracking

MISLEADING PRICING GUIDANCE

The pricing page tells you to use your GA4 event count to estimate which plan you’ll need. We followed that guidance, signed up and paid a developer to set everything up - only to discover Stape was counting around 8× as many events as GA4.

Support then explained that an accurate estimate requires checks in developer mode, that counts vary by page and setup, and that bots can inflate the numbers.

Those limitations should be clearly explained upfront, before customers commit time and money. Our actual plan costs twice what we expected based on their own pricing guidance.

**Extremely frustrating experience and unhelpful support**

My experience with Stape was a serious disappointment. Setting up the tracking took around three hours, followed by another three hours trying to undo the setup and remove its settings. That is roughly six hours spent on a solution that left our issue unresolved.

The email support was not helpful. Despite explaining the problem, I did not receive the practical assistance needed to resolve it. We were left spending our own time investigating the issue and working through the removal process.

For a paid service handling something as important as conversion tracking, I expected clear guidance, effective troubleshooting and support that takes responsibility for helping customers reach a resolution. That was not my experience.

Wasted time, unnecessary frustration and an unresolved problem. Based on my experience, I cannot recommend Stape.

good

Amazing

We set up SST with Stape and we are super happy with their App and overall service!

They have a great solution for Shopify with their template galleries.
You can manage the tracking implementation on your own even if you are not a dev.

much better than the shopify native app, purchase event EMQ jumped from 8 to 9.5

This app is frustrating. We are trying to give access to our tech team to implement but dont see any option to grant them access. We also will like to upgrade to the paid version but cant seem to find that either

Finally, shopify markets support has been added, making this probably the best sGTM solution for shopify

Be careful when you cancel, they won't stop billing

The staff listen to feedback and add new functions / fix bugs.