sevDesk 2024 , 115 reviews

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automation features, especially in invoice generation and dispatch. They find it reliable, easy to use, and praise its seamless Shopify integration. The support team is noted for their swift responses and personalized help, including custom video tutorials. Merchants value its ability to manage complex tax issues and multiple shops from one account. However, improvements in multilingual support are suggested. The app is favored for streamlining e-commerce accounting processes.

Edited August 22, 2023

Anfangs war alles gut, aber nach und nach kam es zu Problemen. Der Support konnte mir nur wie folgt behilflich sein: bitte erstellen Sie manuell eine Rechnung.

Damit war mir nicht geholfen und die erwünschte Zeitersparnis kam auch nicht dabei raus

Ich muss dazu sagen das ich im Edelmetallhandel mit teils komplizierten Steuerlichen dingen zu kämpfen habe

Otter Coins by Huckstorf Edelmetalle
Germany
Almost 2 years using the app
February 4, 2020

Hilfreiche App, leider noch viele Bugs. Support hat auf mittlerweile drei Mails nicht geantwortet. Würden uns freuen die App gemeinsam zu verbessern sodass sie problemlos genutzt werden kann.

Riesen Problem: bei Gutschriften / Erstattungen werden Steuersätze durcheinander geworfen und es ist einfach nur Chaos.

Julien Baker
Germany
Almost 3 years using the app
Eshop Guide replied February 4, 2020

Hallo Julien Baker, ich habe gerade unser Supportportal durchforstet und kann keine Korrespondenz zu euch finden. Habt ihr euch an sevdesk@eshop-guide.de gewendet?
Dort sollte euch geholfen werden.
Viele Grüße
Dave von Eshop Guide

Edited July 30, 2018

The integration works well, 4 Stars! - A better documentation (video tutorial?) for the initial setup would increase my rating to 5 stars. If SevDesk works for you and you're already a customer, this integration will be perfect for you.

WHY 3 STARS?? - SevDesk not growth-ready!

Regretfully SevDesk won't grow with your company. No matter ow good the integration is: If SevDesk can't handle your order volume, don't bother trying it.

My tip: Contact SevDesk before you start using this integration and ask what monthly order volume they can handle. Maybe they have improved since my experience.

EXTRA WARNING: Terrible knowledge from SevDesk's support about the integration. They have no clue about how this integration should work and can't contact me with anyone in the team who can help with this as it's an external company that built the connector. It took me too long to get the integration working in the first place.

Sapper Products
Germany
6 months using the app