Reviews (96)

Overall rating
3.7
Counts per rating level
  • 48% of ratings are 5 stars
  • 23% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 19% of ratings are 1 stars
January 30, 2025

We didn't even complete the onboarding after hitting a brick wall and learning that on top of the 6.1% commissions, the platform that they operate under charges an additional 2%. It would have been great if you disclosed implied charges from all the partners that you work with from the beginning instead of making us spend days trying to troubleshoot things.

Quality Quest Bikes
Canada
About 17 hours using the app
September 16, 2024

So far so good. Payments are right on time and also sezzel checks for fraud orders as well. Keep this up.

Atlas Computers & Electronics
Canada
Over 1 year using the app
Sezzle replied September 18, 2024

We are glad to hear about your great experience with Sezzle and we are happy to assist you in fraud detection on orders as well!

October 18, 2024

very easy to install on my store. so far so good.

Sandy Bottom Swimwear
Canada
18 days using the app
Sezzle replied November 4, 2024

Thank you for your great review; we're happy to hear that your experience with Sezzle has been good!

August 31, 2024

I chose Sezzle as a buy now, pay later option for my customers due to the price range of my products. I have received purchases of $600 or more and the fees dig so deeply into my profit that it makes no sense to have this as an option because after being charged almost $100 in fees my profits are going to Sezzle. Also, having to pay an additional $15 fee if I haven't received a purchase is just not fair. After Pay is much better. When I receive an order from a customer that chooses Sezzle as an option I automatically cringe due to the high fees. I will be removing Sezzle as an option. I will say, I have been hanging on due to the fact that all of my marketing materials promotes Sezzle as an option but it truly isn't working for me or the future health of my business.

Pure Virgin Luxury Hair Co
United States
10 months using the app
Sezzle replied September 4, 2024

Thank you for taking the time to leave a review; we are sorry to hear that your experience has not been great yet. Please feel free to contact us at accounts@sezzle.com. We would love to discuss how we can better assist your business!

August 20, 2024

Sezzle's fee's are standard however they added a monthly fee if you do not meet the monthly threshold. After using the app for a period of time it was not used enough by my customers to benefit keeping it with the monthly fee in place, therefore I had not choice but to remove the payment option.

The Sezzle team reached out to me about closing my account and I explained that while I do think it's important to offer a payment plan option the fee's plus the monthly fee are simply too much for my small business to incur. Sezzle understood and offered to waive the monthly fee going forward if I decided to keep the app and also provided a link to help further help with conversion. In my opinion I think Sezzle should remove the monthly fee period. As you can see from many of the reviews it just is too much for most small businesses to lose.

The only reason I am not giving 5 stars is because the fees are still high in my opinion, especially because I also need currency conversion and get hit twice. Fees aside I am happy with the customer service they provided.

Lilly & Frank
Canada
2 months using the app
Sezzle replied September 4, 2024

Thank you for leaving a good review! We are glad that you reached out to us earlier and that we were able to adjust your fee rate based on your history with us!

April 15, 2024

I've been using Sezzle for about a year and have been getting consistent sales from them. I find it easy to use and have no complaints.

InspirationIncluded
Canada
About 1 year using the app
Sezzle replied April 16, 2024

We are happy to hear that you and your customers are loving Sezzle!

August 19, 2024

User friendly!

SewMaddieCo
United States
6 months using the app
Sezzle replied August 21, 2024

We appreciate the great review!

Edited February 13, 2025

I initially deleted Sezzle and was extremely frustrated at being charged monthly when Sezzle wasn't used by a customer. The fees did not feel small-business friendly.

I wanted to update my review, because upon trying other BNPL services, Sezzle was the only one to accept a small business. So, given the available options, it appears Sezzle is the best, after all. Thank you.

BW Beauty
Canada
11 months using the app
Sezzle replied May 21, 2024

Thank you for taking the time to leave a review!

April 6, 2024

I highly recommend Sezzle! Great customer service, Fast Payouts, and high interest yield!!

Simple Tymes
United States
About 1 year using the app
Sezzle replied April 10, 2024

Thank you for your great review and your recommendation!

July 23, 2024

I think you should not be charged if services not being used.

All Printed Up
United States
Over 1 year using the app
Sezzle replied July 30, 2024

Thank you for taking the time to leave a review. We would love to connect with you via email at accounts@sezzle.com if you would like to discuss Sezzle's fees!