Cavalry AI Customer Support
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AI agents for customer support tickets that take actions, stay on brand, and resolve issues fast.
Cavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve tickets end-to-end at scale, without rigid workflows. Connect it to your existing stack and let it handle high-volume requests across every customer channel while staying aligned with your policies and brand voice. Keep shoppers happy, speed up resolution, reduce support costs, and turn support into repeat purchases and profit.
- Cavalry fully resolves complex tickets, reducing human workload in real time
- Cavalry stays on brand by following your policies, tone, and style guidelines
- Go live fast without weeks of flow building, maintenance, or brittle workflows
- Cavalry takes verified actions across your tools and escalates only edge cases
- Automate WISMO, delivery help, returns and exchanges, refunds and 100+ use cases
- Highlights
- Works with the latest themes
Languages
English
Works with
- Checkout
- Gorgias
- Recharge
- Gladly
- Zendesk
- Kustomer
- Freshdesk
Categories
Pricing
Free
Free to install
Pay $1.2 only per ticket handled
- AI Agent trained on 100+ ecom use cases
- 70-90% AI Agent Automation Rate
- Fast AI setup with no workflow building
- AI Agent that handles complex edge cases
- End-to-end ticket resolution by AI Agent
- AI Agent with human level reasoning
- On brand with voice, tone and policies
- Clean handoff from AI Agent to your team
All charges are billed in USD.
Reviews (10)
Cavalry has made my life so much easier. Having a lean team on our company, it's great to know we have Cavalry offering customer support 24/7 in real-time. It has a higher CSAT than our previous outsourced agency while also being much more affordable.
Shipped AI has been phenomenal at supporting us through our AI CX journey. I appreciate their willingness to listen and adjust and help figure things out as they arise. We’re an incredibly seasonal business, I was looking for a solution to help minimize the number of tickets humans needed to intervene to resolve. Shipped AI was able to significantly help reduce our seasonal staffing needs in Q4, and continue to release new features to make our lives easier. We are looking forward to the many enhancements they are going to make in 2025.
While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as we have a lot of complex issues. We are happy to have found a true partner with Cavalry.
Support
App support provided by Cavalry.
Resources
Launched
December 6, 2021
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