Shipped Suite

Name: Shipped Suite
Brand: Shipped Suite
Rating: 5.0 (8 reviews)

Price: Free

Rating (5.0)

Reviews

Developer

Shipped Suite

Demo store

The comprehensive post-purchase customer experience

Add customer assurance for last-mile damage, loss, and theft

Self-service cancellations with operational safeguards

Eliminate WISMO support tickets with real-time notifications

Hassle-free, zero-overhead self-service returns

360° view of your customer experience with end-to-end analytics

Highlights

Built for your business

Works with the latest themes

About this app

Launched

December 6, 2021

Languages

English

Your 360° shopper experience platform dedicated to fostering brand loyalty, driven by AI technology

Shipped Suite is a complete platform for every customer interaction after sale. The result is a last-mile brand experience where shoppers feel confident, supported, and heard. Best of all, it’s nearly all self-service, freeing your staff to focus on real issues. Our holistic approach was built to automate operations to provide 24/7 on demand all-in-one post-purchase resolution center, eliminating delays with instant resolutions and transforming bad experiences into 5-star reviews.

Self-service resolutions and on-demand AI-led stack for a total experience
Global support of international couriers, FX capabilities and localization
Customizable customer experience with AI-powered product recommendations
Pre-built customer support platform integrations for streamlined workflow
Seamless widget integration designed to optimize site performance

8 reviews

Overall rating

Counts per rating level

100% of ratings are 5 stars
8
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

April 23, 2023

So far, three weeks, the experience has been incredibly smooth and well-managed. Customers are happy and we're happy too! I was a bit skeptical, because we don't love using outside companies to handle any part of our customer experience journey. The Shipped team has been so great though. Very responsive and thoughtful throughout onboarding and testing. We've had a few settled claims, and everything was very seamless. Definitely recommend!

TETON Sports

United States

2 months using the app

February 15, 2023

Jasmine and the Team at Shipped Suite have been nothing short of outstanding.

An initial issue with integrating the Shipped Shield app (due to a code conflict caused by another app I use) was quickly resolved and I am very thankful for the efficient service, expert guidance and friendly communication I have received so far.

I have no hesitation in recommending Shipped Suite and the Shipped Shield Shopify app.

Pleasure Dolls Australia

Australia

9 months using the app

January 4, 2023

Shipped Shield has brought us revenue while bringing our customers peace of mind. Not only is Shipped Shield easy to use, easy to implement, and a value add for our customers... Their customer service is amazing. They are fast to decide on claims and easy to work with. They are both efficient and professional. I highly recommend them for anyone considering.

NewAir

United States

2 months using the app

February 23, 2023

The team at Shipped Suite, headed by Jasmine, has been extraordinary. Their system is designed with user-friendliness in mind, making it simple to use and integrate, and thus an invaluable addition to our services. Additionally, their customer service is truly exceptional, and worthy of recognition. Without reservation, I strongly recommend Shipped Shield to anyone considering their services.

White River Hardwoods

United States

28 days using the app