Reviews (62)
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We've been using ShipperHQ for years, first with Magento and now Shopify. It handles our oddball shipping requirements smoothly, and the ability to test rates has made troubleshooting easy.
We've needed almost no technical support with the Shopify app, but when we needed it for Magento the ShipperHQ team was very helpful and responsive. It's one of the few must-have apps for our store.
We're thrilled that you've been a long-time user of ShipperHQ, both on Magento and now Shopify. It's great to hear that our platform can handle your unique shipping requirements seamlessly. We appreciate your continued support and trust in us.
Great app with tons of custom features which gives you a lot of flexibility with shipping options. Excellent customer support too.
Hi there! We’re so happy to hear that our suite of features helped create a solution that suits the shipping goals unique to your business and customers. Thank you for your feedback!
Nothing comes close if you want complete control over your shipping options!
Thanks for the stellar review! Thrilled you're loving the control ShipperHQ offers. We're here if you need us. Cheers to your success!
Not only is this a great shipping app with endless options and customizations, but their customer service goes above and beyond. There is a learning curve with ShipperHQ for sure, but Ryan Monk is always so helpful and responds quickly with any of my questions or confusions, takes the time to walk me through the steps and teach me, or even better will just go in there and make the adjustments for me. Thanks Ryan!
Glad to hear it! Big thanks for the kind words about our app and Ryan's standout support.
Shipper HQ has been awesome. We have quite a few complex rules for oversize items, geographically restricted vendors, and needed custom rates for a courier. The level of customization we achieve for displaying shipping options at checkout has been exactly what we needed. Whenever we need to adjust dimensional or courier rules the process is simple and quick. Customer service is top-notch as well. Overall we have no complaints.
Very Good app when it comes to solving complex issues of shipping, was able to use the meta fields for oversized shipping, point-to-point documentation, and great customer support. The delivery date and time features are just amazing to use in checkout.
Hi there, thanks for sharing your experience with us and for being such an awesome customer! We know shipping can be tricky and we're so glad ShipperHQ could help simplify the process and help you overcome your complex shipping challenges. We appreciate the kind words and will be sure to pass them along. Thanks again!
Was easy to set up and customize based on our store's needs. Always had great customer service when we had any questions. The delivery date & time additional feature was also a great bonus!!
Hi there, thanks for the review! It's great to hear that you had a smooth setup experience and that our customer service team was able to assist you along the way. The delivery date and time feature is a favorite of ours too, and we're so glad you're enjoying it. Thank you again for the kind feedback!
We have been using Shipper HQ for around 7 months and we are very happy with the platform and their support team. We have a complex setup on Shopify (multiple stores, multiple fulfillment countries, etc.) and Shipper HQ has made it possible to not only handle product rating for all of our scenarios, but they have also allowed us to consolidate our entire admin and manage everything centrally. This has been a key tool for us to be able to manage shipping across 15+ stores. Their technical support team has been very responsive to any concerns we have had and have been available to walk us through the most complicated aspects of our specific setup. We would highly recommend Shipper HQ for any rating needs that can't be handled by Shopify natively.
Hi there! Thank you for this incredible feedback. Helping craft a shipping strategy unique to your business is what we’re all about, and we’re happy to hear that our product and team of Shipping Technicians helped you manage your complex set up on Shopify.
ShipperHQ has been amazing for us as we transitioned to a Shopify store. We offer a number of different products that ship in a number of different ways, and ShipperHQ's support team helped guide us through that process seamlessly. Their customer service is second to none and we would recommend them in a heartbeat to help with any store's shipping needs.
Hearing about your successful transition to Shopify with ShipperHQ's support is wonderful. Your acknowledgment of our customer service means a lot. Thank you for recommending us!
ShipperHQ has a great app with the functionality our store needs PLUS an incredible customer service and support staff! They have walked us through some challenges we faced when switching shipping providers and made sure that everything was worked out all the way through the process. Martin has gone above and beyond for us and we are very thankful to be working with him and the ShipperHQ team!
Thanks for sharing and for being such an awesome customer! We're thrilled to hear such great feedback about our support teams' level of service. We know shipping can be hard and often times a key blocker. We're glad to hear that ShipperHQ could help to solve that for you.