Reviews (64)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
November 17, 2021

ShipperHQ has a great app with the functionality our store needs PLUS an incredible customer service and support staff! They have walked us through some challenges we faced when switching shipping providers and made sure that everything was worked out all the way through the process. Martin has gone above and beyond for us and we are very thankful to be working with him and the ShipperHQ team!

White Oak Pastures
United States
11 months using the app
ShipperHQ replied November 17, 2021

Thanks for sharing and for being such an awesome customer! We're thrilled to hear such great feedback about our support teams' level of service. We know shipping can be hard ...

September 20, 2019

Through its robust carrier rules and segmentation, we have been able to present competitive shipping options that make sense for both our B2B and B2C customers. The date and time feature is a real differentiator in our industry. Technical support and overall customer service has been extremely helpful; both in the initial setup and overcoming technical obstacles. Great app!

Arbor Scientific
United States
9 months using the app
September 13, 2023

I've used ShipperHQ at multiple companies because of their ability to implement complex shipping logic (both on Shopify and Magento). It's crucial to show our customer the estimated delivery day at checkout, which is dynamically displayed based on MY business's shipping rules (same-day shipping cut off, blackout days, day of the week they order, etc) coupled with the carrier's real-time API. ...

FullWell
United States
8 months using the app
ShipperHQ replied November 7, 2023

Thanks for the awesome review! We're glad that ShipperHQ's shipping logic has been beneficial to your ecommerce operations. We appreciate your ongoing trust and support in ...

November 15, 2021

We're just getting up and rolling with ShipperHQ, but have been very impressed so far. The team has been extremely helpful in setting up our integration and working through our shipping rules that can be pretty complicated. We ship goods ranging from the size of a dime up to truckloads of greenhouse frames, so calculating shipping has always been an issue. We're looking forward to solving that ...

Grower's Solution
United States
6 months using the app
ShipperHQ replied November 15, 2021

Hi there, We are so thrilled that our team of Shipping Technicians facilitated a smooth integration and enabled your team to utilize our Shipping Rules and LTL Freight ...

November 9, 2021

We have been using Shipper HQ for around 7 months and we are very happy with the platform and their support team. We have a complex setup on Shopify (multiple stores, multiple fulfillment countries, etc.) and Shipper HQ has made it possible to not only handle product rating for all of our scenarios, but they have also allowed us to consolidate our entire admin and manage everything centrally. ...

The CBP Store
United States
6 months using the app
ShipperHQ replied November 15, 2021

Hi there! Thank you for this incredible feedback. Helping craft a shipping strategy unique to your business is what we’re all about, and we’re happy to hear that our product ...

Edited March 12, 2021

UPDATE 3/12/21: ShipperHQ has finally resolved this issue of rates not being quoted correctly in the Shopify admin. While it took longer than we would have liked, we do appreciate them getting this fixed and our store is now fully up and running. Thank you to everyone on the support team that was involved in getting this resolved! I would like to request that ShipperHQ implements a log of some ...

Empire Vape Distro
United States
3 months using the app
ShipperHQ replied March 8, 2021

Thank you so much for your continued patience while our development team looked into making adjustments on our end. We’ve pushed a patch release on our end to improve the ...

August 4, 2020

Thank you Shipper HQ for a great product and amazing customer service, special shout out to Dakota! I run e-comm for a boutique home furnishings site. We have always seen shipping as our biggest barrier from online sales, and Shipper HQ has finally come up with a solution. Besides having the white glove delivery partner, which was important to us, we have other complicated needs with several ...

Hollywood At Home
United States
3 months using the app
February 24, 2020

ShipperHQ is great! We've used it to solve two big problems.

1. Customers are now able to see real-time estimated delivery dates calculated by Fedex. We previously displayed a "3-6 business days" estimate.

2. We have some products that legally can't be sold in specific states. Restricting this at checkout used to to require complex Shopify Scripts written in Ruby. Setting these rules is much ...

Tecovas
United States
2 months using the app
July 22, 2021

I'm very impressed with the ShipperHQ team and platform. Michael helped with setting up my delivery surcharges and was very responsive. I would recommend using this app for your shipping and delivery rate management.

Laceys Hair and Beauty
United Kingdom
About 2 months using the app
ShipperHQ replied July 22, 2021

We're thrilled to hear such great things about Michael's level of service. We have high standards when it comes to our customer service, and Michael certainly upholds those ...

July 12, 2021

Using Shipper HQ has been one of the best decisions I made when integrating shipping into my website. The team at Shipper HQ walked me through the whole process, made sure to reach all my needs and made excellent recommendations to make shipping super easy. I would highly recommend Shipper HQ and their team.

Lou's Fish House
United States
About 2 months using the app
ShipperHQ replied July 13, 2021

News like this makes our day! Thanks for the great review. We'll pass along the kind words to the rest of the team!