Reviews (369)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle diverse shipping scenarios, including brand-based and cart total-based options. Its user-friendly interface aids in easily setting up and adjusting shipping zones and rates. The app supports complex rules like postcode and weight-based charges and is effective in managing logistics for remote areas and multiple stock locations. The customer support is highly responsive, often offering personalized help such as screen sharing.

October 15, 2025

This app suite is extremely versatile in how it offers a wide range of shipping options and combinations based on brands, colors, cart totals, filters... anything you can think of that might offer a different shipping experience is possible.
And if you run into a snag or can't get it to work the way you need it to, the support team for this app is extraordinary. They will have your ideal shipping scenario working in very short order.
Each time I needed to update shipping and couldn't get it to work just right, a developer was able to walk me through the process and tell me how to update the setting in the future.
Each and every developer I have worked with using this app has been helpful and friendly and patient!
10/10- HIGHLY recommend this app.

Hairdo USA
United States
About 1 year using the app
November 5, 2025

Excellent customer service! They responded quickly and resolved my issue without any hassle. Very professional and helpful - highly recommended!

Crystalwhite Cleaning Supplies
Australia
Over 2 years using the app
November 19, 2025

works really well, when I had an issue it was very quickly resolved

Gemjar Wholesale
United Kingdom
11 months using the app
October 16, 2025

A great customer support and Siddharth is a great person to resolve my issue on the fly

Pixies Gardens
United States
Over 2 years using the app
October 1, 2025

Brilliant, the support is second to none too. Sid helped me set up a complicated set of requirements that actually went beyond delivery to additional bits that we thought a Shipping App wouldn't be able to do, but he was sat with me and worked out all our requirements and then setup setting up not only ShipZip but using other apps on Shopify too. Above and beyond.

Premier
United Kingdom
15 days using the app
October 10, 2025

very patient to help me solving my issue. Aayushii Ray is nice

Oli Joy Sports
Australia
Over 2 years using the app
October 17, 2025

Great assistance from Siddharth when we were stuck.

Mocka Australia
Australia
9 months using the app
December 13, 2025

I thought it was complciated initially but the team set it all up for me! Ankit who I dealt with has been super helpfull throughout the process. Most importantly to me is that they respond very quick! Theres nothing worse than slow tech support which luckiy is not a worry here.

Phosh Food
Spain
About 2 months using the app
September 29, 2025

These guys have great customer service. Sometimes I don't have time to create rates or trouble shoot on my own. These guys help with it all. Highly suggest if you are busy and need a good shipping rate/method go with them

American Copper & Brass
United States
About 2 years using the app
August 12, 2025

Helps us do per postcode shipping. Fantastic support, always so helpful in making it work as you need.

Comfy Koalas
Australia
Over 1 year using the app