Reviews (442)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 21, 2026

Fantastic support. We have a slightly different Shopify setup with multiple inventory locations and the team took the time to understand exactly how our business operates. They explained the limitations clearly, tested different options, and found a workable solution for us. Ankit was incredibly helpful throughout the process and never rushed the conversation.

We contacted ShipZip support before and have always had the same great experience. Responsive, knowledgeable, and genuinely focused on helping. Highly recommend both the app and the support team.

Saddlery Warehouse NZ
New Zealand
4 months using the app
June 22, 2026

The app allows for some fairly complex shipping structuring and does exactly what it is supposed to. When we were having an issue with capturing a particular data-point, the development team went above and beyond with a quick reply and even extended app functionality to accommodate our request. Highly recommended if you need something more complex than the out-of-the-box shipping solution offered. Especially if you want an app that you know is actively supported.

Personal Wine
United States
5 months using the app
June 2, 2026

Excellent Support and Great App

We have been using this app to manage our shipping rates, and it has been very helpful for our business requirements. The support team went above and beyond in helping us resolve some complex shipping cost issues.

A special thanks to Ankit, who was extremely professional, responsive, and patient throughout the process. He worked closely with us, provided all possible solutions, and ensured that our shipping setup was working exactly as needed.

The level of customer support we received was outstanding, and the team's dedication to solving our issues made a significant difference. Thank you, Ankit, and the entire team, for your excellent service and support. Highly recommended!

Plantaflora Store
United Arab Emirates
About 1 year using the app
September 3, 2026

Top notch customer service, great app, super flexible. Highly recommend especially if you have complex shipping rules like we do!

TA Appliances & Barbecues
Canada
About 1 month using the app
September 3, 2026

Very helpful customer service, the guys are Cirkle studio have been nothing but helpful when I've asked about complex conditional shipping rates. I couldn't recommend them more.

M&S Butcher Equipment
United Kingdom
7 months using the app
August 29, 2026

Works as expected and the support team are very supportive and helpful when come across any issues.

Superbia Italy
United Kingdom
About 19 hours using the app
August 4, 2026

Excellent app - used for a while now, very configurable and support is amazing.

Highly recommended.

The Hay Experts
United Kingdom
About 2 years using the app
July 27, 2026

We have some complexities with our shipping rules due to the nature of our site, and we always get excellent customer service when we need it. Aayushii Ray was really helpful today when I couldn't work out why a new scenario wouldn't work. Highly recommended.

GetComposting
United Kingdom
Over 1 year using the app
September 16, 2026

Super app on peut personnaliser pour différents marchés, avec plein de conditions si on a des produits avec des poids ou volumes différents. Facilement connectable à Sendcloud pour la carte des Point Relais. Service client disponible hyper rapidement.

Lumihome
France
Over 5 years using the app
July 9, 2026

Customer service is great, they always respond quickly on the chat when I need any assistance. App seems to be very versatile and has a lot of features. Great value for the price. Definitely recommend

Site Gear Direct
Australia
8 months using the app