Reviews (144)

Overall rating
4.4
Counts per rating level
  • 72% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for increasing customer awareness of promotions and shipping details, which helps reduce inquiries and boost sales. It offers customizable displays for discount codes, shipping times, and promotional messages, suitable for both local and global stores. Merchants appreciate its easy installation, straightforward interface, and effective visibility on product pages. The support team is frequently praised for their quick and helpful responses, enhancing the app' ...

January 19, 2022

Lack of Customer service - this is constant is a FAIL. EVERY time you have to wait for ages to get their response, no matter how small or big the issue. We can't carry on like this and we have decided to look for another solution. Please BE AWARE! for 40 dollars per month I think II deserve much better support!

DecorMania
United Kingdom
About 3 years using the app
FireApps replied January 19, 2022

Hi Matt,

Here's Carrick from Sales Box ‑ Shipping & Offers Support Team and we are so sorry for your bad experience with us.

For the bad support from my agent, I personally ...

July 10, 2018

Had technical difficulties, i am waiting for an answer since two weeks. Not pro at all.

Pasquesoone
United States
Over 2 years using the app
November 15, 2021

Don't believe I was paid so much money for this trash app and they want now to us to pay more money because we changed the Shopify billing.
What a joke

Balardi
United States
Almost 2 years using the app
FireApps replied November 16, 2021

Hi Balardi,

Here's David from Sales Box ‑ Shipping & Offers Support Team and we're deeply sorry for this inconvenience

To make it clear about our pricing, the price of ...

March 16, 2018

- The server is down for an entire day and no is answering emails to clarify the situation or when it coming back live again.

- Features are OK! random bugs popup

-definitely not a stable app to price it at 9$

Carbon Fiber Store
Germany
11 months using the app
February 1, 2020

The App is not working during the weekends, support is low so no one can fix the issue until weekend ends and then it start working and there is nothing to fix. And this happens every weekend. Waste of time waste of money and customers......

Kinder Komfort
Germany
7 months using the app
FireApps replied February 2, 2020

Hi there,

This is Lynn from FireApps Customer Support team, and we are sincerely sorry for the trouble you met.

Due to an unexpected server problem and limited development ...

September 26, 2022

The app is not yet updated to support Shopify 2.0 and customer service is beyond Horrendous, when I connected with them through chat I waited around 20 minutes for each response, mid-conversation I was left unanswered for 1 hour and when I got a response it was to tell me the previous agent went home. All I wanted to do was to install the app on a new theme, the experience was beyond trusting, ...

PICSIFIED
Mexico
5 months using the app
FireApps replied September 27, 2022

Hi there,

Here's Brian from Sales Box ‑ Shipping & Offers Support Team and we sincerely apologize for your bad experience with us.

For the bad support from our agent, we ...

October 28, 2019

TAKE CARE! This App crashed our WHOLE site. We lost Sales and Ad Spend. Just bad devs who are updating the App overnight what let's crash your Store.

voiLaser
Austria
5 months using the app
FireApps replied October 29, 2019

Dear Kris,

This is Anna, on behalf of the FireApps Customer Service team.

Firstly, we truly apologize for all unfortunate experiences with the app may have caused to you.

...

Edited January 10, 2020

We are getting charged, but the app only work half of the time. In most cases it does not display and the app can't even be opened. It is in general very buggy.

SlapYourElephant
Canada
2 months using the app
FireApps replied January 12, 2020

Hi Steven,

This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

I did check our internal system, and found ...

March 3, 2018

2nd time this app is giving me headaches. The first time was showing twice on the website and last time disappeared and my loading page speed was over 20 seconds. I tried to figure out what's the problem and then I found out that it was this app. Really disappointed as the concept was good.

Divmart
United States
About 2 months using the app
October 28, 2019

the new update of an app crashed my store as well. I had my store off for 1 hour until finally find a way to fix it. support apparently is off in different time zone, and haven't tested the app before they launched it live.

BURGA
Lithuania
About 1 month using the app
FireApps replied October 28, 2019

Dear Gytis,

I'm Kate from FireApps Customer Support team, and I am very sorry for the inconvenience caused to your store.

Because there is an active chat you have opened ...